Selling Broker. Dealer and General Agent will promptly notify Pacific Mutual and PEN of any customer complaint or notice of any regulatory investigation or proceeding received by Selling Broker-Dealer, General Agent or their affiliates with respect to Selling Broker-Dealer, General Agent or any Sub-agent in connection with any Contracts distributed under this Agreement or any activity in connection with any such policies. In the case of a substantive customer complaint, Pacific Mutual, PEN, Selling Broker-Dealer and General Agent will cooperate in investigating such complaint and any response will be sent to the other party to this Agreement for approval not less than five business days prior to its being sent to the customer or regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone or telegraph.
Appears in 14 contracts
Samples: Selling Agreement (Pacific Select Exec Separate Acct Pacific Mutual Life Ins), Selling Agreement (Pacific Select Exec Separate Acct Pacific Mutual Life Ins), Selling Agreement (Separate Account a of Pacific Mutual Life Ins Co)
