SERVICE AGREEMENT REVIEW. Consistent with the partnership principles and behaviours underpinning the DCSP Policy, the government agency must have a review and evaluation system in place that will: meet accountability requirements; preserve the integrity of processes; aid in maintaining the government agency’s knowledge base; and contribute to the identification of areas for improvement. [This plan should outline the process that will be followed in assessing whether to extend, renew or finalise the service agreement and the steps to be taken as the service agreement nears expiry. Formal service agreement reviews need to be planned well in advance of extension or expiry dates to maximise the options available to the government agency. Under the DCSP Policy, service reviews must be undertaken at appropriate intervals, including at the reasonable request of the service provider, to assess service design and delivery, volume of services, sustainable pricing, performance and the achievement of outcomes. All reviews will be undertaken in partnership with the service provider.]
Appears in 5 contracts
Samples: Service Agreement, www.wa.gov.au, Service Agreement
