Common use of Service and Reporting Standards Clause in Contracts

Service and Reporting Standards. 9.1 ACS shall provide nondiscriminatory, non-preferential services to AFS that have substantially the same characteristics of timeliness and performance as ACS provides to itself, its affiliates (hereinafter referred to as “ACS’ actual performance”). ACS’ service performance shall be no worse than or no less than the specific performance threshold of ACS’ actual performance for the equivalent service, and services will meet the same technical criteria ACS uses in its own network. Services will be provisioned, repaired, and maintained at and to the same or like standards and intervals that ACS uses within its own network and for its own end user customers in like circumstances. 9.2 ACS will provide reports, no less frequently than monthly, that detail system average order processing times, repair timeframes, testing statistics, and other factors necessary for AFS to determine the level of service ACS provides to all of its customers, including AFS. If, after comparing this data to its own record of services provided to AFS, AFS determines that it is materially disadvantaged due to materially degraded service quality, AFS shall notify ACS of this discrepancy. If the Parties are unable to resolve the apparent conflict within thirty (30) days, the Parties shall engage in the Dispute Resolution process set forth in Section 23 of PART A, and within that process, AFS may request an audit of ACS’ operation in accordance with Section 22 of PART A of this Agreement.

Service and Reporting Standards. 9.1 ACS shall provide nondiscriminatory, non-preferential services to AFS TALD that have substantially the same characteristics of timeliness and performance as ACS provides to itself, its affiliates (hereinafter referred to as “ACS‘SACS’ actual performance”). ACS’ service performance shall be no worse than or no less than the specific performance threshold of ACS’ actual performance for the equivalent service, and services will meet the same technical criteria ACS uses in its own network. Services will be provisioned, repaired, and maintained at and to the same or like standards and intervals that ACS uses within its own network and for its own end user customers in like circumstances. 9.2 ACS will provide reports, no less frequently than monthly, that detail system average order processing times, repair timeframes, testing statistics, and other factors necessary for AFS TALD to determine the level of service ACS provides to all of its customers, including AFSTALD. If, after comparing this data to its own record of services provided to AFSTALD, AFS TALD determines that it is materially disadvantaged due to materially degraded service quality, AFS TALD shall notify ACS of this discrepancy. If the Parties are unable to resolve the apparent conflict within thirty (30) days, the Parties shall engage in the Dispute Resolution process set forth in Section 23 of PART ofPART A, and within that process, AFS TALD may request an audit of ACS’ operation in accordance with Section 22 of PART A of this Agreement.