Service Credit Claims. To receive a service credit, a Customer must file a claim for such credit within five (5) days following the end of the calendar quarter in which the Service Level Commitment was not met for an applicable Graylog Cloud Service, by contacting Graylog at xxxxxxxxxx@xxxxxxx.xxx with a complete description of the downtime, how the Customer was adversely affected, and for how long. Graylog reserves the right to deny the service credit if the Customer does not qualify. The service credit remedy set forth in this Service Level Schedule is the Customer's sole and exclusive remedy for the unavailability of any applicable Graylog Cloud Service.
Appears in 6 contracts
Samples: Hosted Service Terms, License and Support Agreement, Hosted Service Terms
