Common use of Service Delivery 3 Clause in Contracts

Service Delivery 3. 1 Service model The Provider(s) will deliver a high quality, responsive local physical therapy service to those patients with musculoskeletal and rheumatological conditions. In greater detail the requirements are:  to provide comprehensive and systematic assessment of the patient  to discuss referrals with the referrer where other approaches may be more appropriate  to determine in partnership with the patient, and where appropriate the GP,, treatment goals and a plan of intervention in accordance with the diagnosis and prognosis of the condition  to manage and treat patients quickly and effectively before their condition becomes chronic and more complex to treat  to educate and assist patients and their carers on their conditions and offer advice on management of daily activities, preventative measures, equipment and health promotion  to improve the patient experience  to keep DNA rates below the national benchmark of 13% The Provider must offer to patients who do not attend (DNA) a single further opportunity to attend the clinic. For patients who DNA a second time, the Provider must return the referral to the referrer (usually the patient’s GP). The Provider will not be paid for DNAs. The Provider must have in place a protocol for the appropriate management of all patient enquiries, whether made in written, in person, by telephone, or by electronic means. The Provider must ensure the patient information contains a patient contact number for the Provider which must be available throughout in normal working hours. The Provider must have in place developed policies and appropriate equipment at the sites at which services are provided to be able to deal adequately with medical emergencies which might occur. The Provider will offer a first appointment for 30 minutes with a physical therapist experienced in musculoskeletal disorders that will allow a thorough assessment and a treatment plan to be devised The provider will ensure that patients are seen within 30 minutes of their appointment time. Delays must be communicated to the patients and where necessary alternative appointment given within one week. Following assessment, if the patient requires specialist or consultant level input, the patient will be referred back to the GP with recommendations for onward referral to alternative or secondary care services for treatment. The referring GP must be advised within five days. For those patients who are suitable for treatment in the local service, the treatment plan will continue in follow-up appointments which will last for 30 minutes each. A course of therapy will typically take between two and six sessions depending on the type and severity of the

Service Delivery 3. 1 Service model The Provider(s) will deliver a high quality, responsive local physical therapy service to those patients with musculoskeletal and rheumatological conditions. In greater detail the requirements are:  to provide comprehensive and systematic assessment of the patient  to discuss referrals with the referrer where other approaches may be more appropriate  to determine in partnership with the patient, and where appropriate the GP,, treatment goals and a plan of intervention in accordance with the diagnosis and prognosis of the condition  to manage and treat patients quickly and effectively before their condition becomes chronic and more complex to treat  to educate and assist patients and their carers on their conditions and offer advice on management of daily activities, preventative measures, equipment and health promotion  to improve the patient experience  to keep DNA rates below the national benchmark of 13% The Provider must offer to patients who do not attend (DNA) a single further opportunity to attend the clinic. For patients who DNA a second time, the Provider must return the referral to the referrer (usually the patient’s GP). The Provider will not be paid for DNAs. The Provider must have in place a protocol for the appropriate management of all patient enquiries, whether made in written, in person, by telephone, or by electronic means. The Provider must ensure the patient information contains a patient contact number for the Provider which must be available throughout in normal working hours. The Provider must have in place developed policies and appropriate equipment at the sites at which services are provided to be able to deal adequately with medical emergencies which might occur. The Provider will offer a first appointment for 30 minutes with a physical therapist experienced in musculoskeletal disorders that will allow a thorough assessment and a treatment plan to be devised The provider will ensure that patients are seen within 30 minutes of their appointment time. Delays must be communicated to the patients and where necessary alternative appointment given within one week. Following assessment, if the patient requires specialist or consultant level input, the patient will be referred back to the GP with recommendations for onward referral to alternative or secondary care services for treatment. The referring GP must be advised within five days. For those patients who are suitable for treatment in the local service, the treatment plan will continue in follow-up appointments which will last for 30 minutes each. A course of therapy will typically take between two and six sessions depending on the type and severity of the.