Service Level Deficiencies Sample Clauses

Service Level Deficiencies. An incident management process will be used to handle material unplanned events and interruptions to the Services. When responding to a material deficiency, the Custodian will: (a) proactively manage, investigate and report on the root cause of the problem; (b) create a written corrective action plan (i) consistent with its operation of a single unified platform for providing services to multiple fund clients if the root cause is applicable to the Fund and other clients of the Custodian or (ii) for the Fund; (c) submit the action plan to the Fund for review and approval (such approval not to be unreasonably withheld); (d) implement, manage and monitor the action plan until the Service Level deficiencies are corrected; (e) provide status reports to the Fund on progress, as reasonably requested; and (f) take appropriate preventative action designed to prevent recurrence of the Service Level deficiencies.
Sample 1
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Service Level Deficiencies. An incident management process will be used to handle unplanned events and interruptions to Services. An incident or deficiency in Service will be prioritized according to the assigned priority level outlined in the SLA Schedule. When responding to a High or Medium priority deficiency (as defined on the SLA Schedule), USBFS will: (a) proactively manage, investigate and report on the root causes of the problem; (b) create a written corrective action plan; (c) submit the action plan to the Trust for review and approval; (d) implement, manage and monitor the action plan until the Service Level deficiencies are corrected: (d) implement, manage and monitor the action plan until the Service Level deficiencies are corrected; (e) provide status reports to the Trust on progress, as reasonably requested; and (f) take appropriate preventative measures so that Service Level deficiencies do not recur. For each incident or deficiency of an SLA, USBFS shall provide the corresponding remedy or pay to the Trust the corresponding reimbursements reflected in the “Remedy For Non-Performance” column. In the event the Remedy states “Contract language” the Escalation provision below shall apply.
Sample 1

Related to Service Level Deficiencies

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • Service Levels (1) DTI shall perform the Services in accordance with the service levels (the "Service Levels") as may be agreed to from time to time in writing by DTI and the Funds (the "Service Level Agreement"). Failure to perform in a manner which equals or exceeds the Service Levels shall result in fee credits ("Fee Credits") or the Funds' right to terminate this Agreement, as set forth in the Service Level Agreement.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Credits If vendor fails to provide the Services in accordance with the applicable Service Levels for any reason, except for Force Majeure Events (as defined in the Agreement), vendor will incur Service level Credits identified in and according to the schedule set forth in Attachment E-1 and/or Attachment E-2, provided that Vendor may earn back such Service level credits as provided under the provisions of Attachment E-1 and/or Attachment E-1, as the case may be. The Service Level credits will not limit Prudential's right to recover, in accordance with the terms of this Engagement Schedule, any other damages to which it may be entitled with respect to such failure to provide the Services in accordance with the Service Levels.

  • Service Level Standards The parties agree to negotiate in good faith certain service level standards that, once agreed upon, will be incorporated into this Agreement subsequent to the effective date of the Agreement.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Quality Service Standards/NAV Errors Price Associates and the Fund may, from time to time, agree to certain quality service standards, with respect to the Services hereunder. In the event Price Associates is the party responsible for causing an error in the computation of the net asset value for a Fund or share class of a Fund (“NAV Error”), the actions that are required to be taken as to such NAV Error shall be made in accordance with the Fund’s Net Asset Value Error Correction Policy and Procedures (“NAV Error Policy”) attached hereto as Schedule II.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Servicer Compliance Statement On or before March 1 of each calendar year, commencing in 2007, the Servicer shall deliver to the Owner and any Depositor a statement of compliance addressed to the Owner and such Depositor and signed by an authorized officer of the Servicer, to the effect that (i) a review of the Servicer’s activities during the immediately preceding calendar year (or applicable portion thereof) and of its performance under this Agreement and any applicable Reconstitution Agreement during such period has been made under such officer’s supervision, and (ii) to the best of such officers’ knowledge, based on such review, the Servicer has fulfilled all of its obligations under this Agreement and any applicable Reconstitution Agreement in all material respects throughout such calendar year (or applicable portion thereof) or, if there has been a failure to fulfill any such obligation in any material respect, specifically identifying each such failure known to such officer and the nature and the status thereof.

  • Service Providing Methodology 1.3.1 Party A and Party B agree that during the term of this Agreement, where necessary, Party B may enter into further service agreements with Party A or any other party designated by Party A, which shall provide the specific contents, manner, personnel, and fees for the specific services.

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