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In the event incidents cannot be resolved, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.", "size": 10, "samples": [{"hash": "eAviDTXq7VB", "uri": "/contracts/eAviDTXq7VB#service-level", "label": "Master Transition Services Agreement (Exelis Inc.)", "score": 22.7330589294, "published": true}, {"hash": "1Ngd3t1kLLg", "uri": "/contracts/1Ngd3t1kLLg#service-level", "label": "Master Transition Services Agreement (Xylem Inc.)", "score": 22.7330589294, "published": true}], "snippet_links": [{"key": "service-provider", "type": "clause", "offset": [0, 16]}, {"key": "consistent-with-the", "type": "clause", "offset": [94, 113]}, {"key": "in-the-event", "type": "clause", "offset": [276, 288]}, {"key": "provider-shall", "type": "clause", "offset": [327, 341]}, {"key": "promptly-notify", "type": "definition", "offset": [342, 357]}, {"key": "service-receiver", "type": "definition", "offset": [358, 374]}], "hash": "eab48f260d7913eee0d5b34237553535", "id": 6}, {"snippet": "In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.", "size": 17, "samples": [{"hash": "7qxsu4zrJjO", "uri": "/contracts/7qxsu4zrJjO#service-level", "label": "Subscriber Agreement", "score": 29.2586288452, "published": true}, {"hash": "agsOzd4KGVu", "uri": "/contracts/agsOzd4KGVu#service-level", "label": "Subscriber Purchase Agreement", "score": 28.9823436737, "published": true}, {"hash": "eS363tx3Ewv", "uri": "/contracts/eS363tx3Ewv#service-level", "label": "Subscriber Agreement", "score": 24.1170425415, "published": true}], "snippet_links": [{"key": "in-the-event", "type": "clause", "offset": [0, 12]}, {"key": "scheduled-downtime", "type": "definition", "offset": [91, 109]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [119, 154]}, {"key": "source-of", "type": "definition", "offset": [172, 181]}, {"key": "the-problem", "type": "clause", "offset": [182, 193]}, {"key": "attempt-to-resolve", "type": "clause", "offset": [198, 216]}, {"key": "as-quickly-as-possible", "type": "definition", "offset": [220, 242]}], "hash": "e11542387757ebd0b4b437fa43ecb09e", "id": 1}, {"snippet": "During the Term, the Cloud Service will meet the service level specified in the applicable version of \u201cService Level Commitment\u201d listed on the Oracle website located at \u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/\u2587\u2587\u2587, or such other URL as specified by Oracle, which is hereby incorporated by reference. If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment. 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Any credits earned under the SLA will only apply to future invoices and expire if the Agreement ends. In any event, if the Cloud Service is temporarily unavailable for scheduled maintenance, for unscheduled emergency maintenance, or because of other causes beyond Provider\u2019s reasonable control, no SLA remedies will accrue. 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Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12", "size": 11, "samples": [{"hash": "ik3YgPUndTM", "uri": "/contracts/ik3YgPUndTM#service-level", "label": "Master Transition Services Agreement (Exelis Inc.)", "score": 23.7419567108, "published": true}, {"hash": "prkGpMKLjh", "uri": "/contracts/prkGpMKLjh#service-level", "label": "Master Transition Services Agreement (Vectrus, Inc.)", "score": 23.6160163879, "published": true}], "snippet_links": [{"key": "service-provider", "type": "clause", "offset": [0, 16]}, {"key": "consistent-with-the", "type": "clause", "offset": [94, 113]}, {"key": "service-levels", "type": "definition", "offset": [185, 199]}, {"key": "operations-handbook", "type": "definition", "offset": [240, 259]}, {"key": "service-receiver", "type": "definition", "offset": [280, 296]}, {"key": "service-agreement", "type": "definition", "offset": [338, 355]}], "hash": "bcb73727cec6d7d0708b79b11bd3fccb", "id": 4}, {"snippet": "If there is a Loss of Service then subject to the other terms of this Section including without limitation the exclusions at paragraph 9 BT will pay Service Credits.", "size": 10, "samples": [{"hash": "hMS8XnIz9CK", "uri": "/contracts/hMS8XnIz9CK#service-level", "label": "Service Level Agreement", "score": 32.5626411438, "published": true}, {"hash": "cgco9AU3w4N", "uri": "/contracts/cgco9AU3w4N#service-level", "label": "Service Level Agreement", "score": 27.3627643585, "published": true}, {"hash": "fHyZrEbfxYr", "uri": "/contracts/fHyZrEbfxYr#service-level", "label": "Service Level Agreement", "score": 27.2272415161, "published": true}], "snippet_links": [{"key": "loss-of-service", "type": "clause", "offset": [14, 29]}, {"key": "subject-to-the", "type": "definition", "offset": [35, 49]}, {"key": "terms-of", "type": "definition", "offset": [56, 64]}, {"key": "including-without-limitation", "type": "clause", "offset": [78, 106]}, {"key": "paragraph-9", "type": "clause", "offset": [125, 136]}, {"key": "bt-will", "type": "clause", "offset": [137, 144]}, {"key": "service-credits", "type": "clause", "offset": [149, 164]}], "hash": "ec86d6e3f231929f9395fb640f4c7bc3", "id": 5}, {"snippet": "If the Service or content are hosted by ProQuest, ProQuest will use commercially reasonable efforts to provide access to the Service on a continuous 24/7 basis (except for regularly scheduled maintenance) and free from viruses or other harmful software. ProQuest shall not be liable for any failure or delay or interruption in the Service or failure of any equipment or telecommunications resulting from any cause beyond ProQuest\u2019s reasonable control. Customer is responsible for providing all required information for account set up and activation, and for its own telecommunications connections and related third-party charges.", "size": 9, "samples": [{"hash": "61kfMtoSKfw", "uri": "/contracts/61kfMtoSKfw#service-level", "label": "License Agreement", "score": 31.082746879, "published": true}, {"hash": "asmnKf0yBPq", "uri": "/contracts/asmnKf0yBPq#service-level", "label": "License Agreement", "score": 30.4750442505, "published": true}, {"hash": "jYzt72knNjr", "uri": "/contracts/jYzt72knNjr#service-level", "label": "License Agreement", "score": 30.4202976227, "published": true}], "snippet_links": [{"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [64, 99]}, {"key": "access-to-the-service", "type": "clause", "offset": [111, 132]}, {"key": "regularly-scheduled-maintenance", "type": "definition", "offset": [172, 203]}, {"key": "harmful-software", "type": "clause", "offset": [236, 252]}, {"key": "failure-or-delay", "type": "clause", "offset": [291, 307]}, {"key": "resulting-from", "type": "definition", "offset": [389, 403]}, {"key": "reasonable-control", "type": "clause", "offset": [432, 450]}, {"key": "responsible-for", "type": "clause", "offset": [464, 479]}, {"key": "required-information", "type": "clause", "offset": [494, 514]}], "hash": "036ef2d42b41347b1ec71d3b9601ebd0", "id": 7}, {"snippet": "The City will provide the Property with a level of services, infrastructure, and infrastructure maintenance that is comparable to the level of services, infrastructure, and infrastructure maintenance available in other parts of the City with topography, land use, and population density similar to those reasonably contemplated or projected for the Property.", "size": 12, "samples": [{"hash": "2fghl3m4Czs", "uri": "/contracts/2fghl3m4Czs#service-level", "label": "Municipal Services Agreement", "score": 34.0891418457, "published": true}, {"hash": "4NIBHEc9mTZ", "uri": "/contracts/4NIBHEc9mTZ#service-level", "label": "Municipal Services Agreement", "score": 34.0483589172, "published": true}, {"hash": "KeDjelvTqu", "uri": "/contracts/KeDjelvTqu#service-level", "label": "Municipal Services Agreement", "score": 33.8945808411, "published": true}], "snippet_links": [{"key": "the-property", "type": "clause", "offset": [22, 34]}, {"key": "level-of-services", "type": "clause", "offset": [42, 59]}, {"key": "infrastructure-maintenance", "type": "definition", "offset": [81, 107]}, {"key": "of-the-city", "type": "clause", "offset": [225, 236]}, {"key": "land-use", "type": "clause", "offset": [254, 262]}, {"key": "population-density", "type": "clause", "offset": [268, 286]}, {"key": "similar-to", "type": "definition", "offset": [287, 297]}], "hash": "9f03e0038bb9d4267545445bb386f5e9", "id": 3}], "next_curs": "ClYSUGoVc35sYXdpbnNpZGVyY29udHJhY3RzcjILEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhZzZXJ2aWNlLWxldmVsIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"children": [["", ""], ["service-level", "Service Level"], ["general", "General"], ["suspension-for-delinquent-account", "Suspension for Delinquent Account"], ["force-majeure", "Force Majeure"]], "size": 645, "parents": [["service-terms-and-limitations", "Service Terms and Limitations"], ["miscellaneous", "Miscellaneous"], ["general", "General"], ["proprietary-rights", "Proprietary Rights"], ["service-level", "Service Level"]], "title": "Service Level", "id": "service-level", "related": [["service-levels", "Service Levels", "<strong>Service Levels</strong>"], ["service-level-expectations", "Service Level Expectations", "<strong>Service Level</strong> Expectations"], ["service-level-credits", "Service Level Credits", "<strong>Service Level</strong> Credits"], ["service-level-agreement", "Service Level Agreement", "<strong>Service Level</strong> Agreement"], ["service-level-standards", "Service Level Standards", "<strong>Service Level</strong> Standards"]], "related_snippets": [], "updated": "2025-07-24T04:27:51+00:00", "also_ask": [], "drafting_tip": "Specify measurable performance standards to ensure accountability, define remedies for breaches to incentivize compliance, and set reporting requirements to facilitate monitoring.", "explanation": "A Service Level clause defines the minimum standards of performance that a service provider must meet when delivering services. 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