SERVICE PROCEDURE Clause Samples

SERVICE PROCEDURE. Upon receipt of a Service Warranty Request, Seller shall promptly notify Buyer as to whether such defect is covered by this Limited Warranty, and, if the defect is so covered, Seller shall repair or replace the defective item component at no cost to Buyer. At Seller’s discretion, any repairs or replacements will be accomplished by Wenham Pines LLC through (the “Builder”) directly, or by Builder’s subcontractors, and either such party may, in their discretion, decide whether to repair or replace the defective item or component, in-order to bring it into compliance with the applicable warranty performance guidelines. Seller shall use reasonable efforts to complete routine covered warranty service work within thirty (30) days after receipt of a written Warranty Service Request form, subject to delay caused by weather, labor shortages, material shortages, and other factors beyond Seller’s control.

SERVICE PROCEDURE. Upon receipt of this email as described above, Seller shall promptly notify you as to whether such defect is covered by this Limited Warranty, and, if the defect is so covered, Seller shall repair or replace the defective item component at no cost to you. Seller may decide, in its sole discretion, whether any minor or cosmetic defects discovered subsequent to closing and prior to the six-week post-occupancy walkthroughs should be addressed immediately or during the six-week post occupancy punch-list procedure. At Seller's discretion, any repairs or replacements will be accomplished either by ▇▇▇▇▇ ▇▇▇▇▇ Realty, LLC (the "Seller") directly, or by the Seller's subcontractors, and either such party may, in their discretion, decide whether to repair or replace the defective item or component, in order to bring it into compliance with the applicable warranty performance guidelines. Seller shall use reasonable efforts to complete routine covered warranty service work within thirty (30) days after receipt of a written request to the appropriate email, subject to delay caused by weather, labor shortages, material shortages, and other factors beyond Seller's control.

SERVICE PROCEDURE. A. County shall provide Mobile Crisis Services twenty-four (24) hours per day, seven (7) days per week, including appropriate psychiatric crisis intervention and stabilization services and emergency mental health evaluation, by responding in person or by telephone to suspected psychiatric emergencies presented by individuals over the age of 18, in all areas of Santa ▇▇▇▇▇▇▇ County, in all locations, including but not limited to residences, the field, clinics, emergency facilities, hospitals, and Santa ▇▇▇▇▇▇▇ County Jail – South County facility (4436 Calle Real, Santa ▇▇▇▇▇▇▇). Additionally, individuals may receive Mobile Crisis Services in the County’s Crisis Stabilization Unit (CSU) and Crisis Residential Respite House (“Crisis Res”). 1. County shall respond as directed by the Santa ▇▇▇▇▇▇▇ County Public Safety Communications Center (hereafter “Dispatch”), hospital emergency rooms and other County mental health providers. 2. County will attempt to make initial contact with the reporting party to obtain preliminary information as required by Welfare and Institutions Code (WIC) §5150.05 that may impact the need for response, deployment of additional resources and/or to expedite resolution of the crisis. 3. For individuals experiencing psychiatric emergencies County will consult with the County On-call Psychiatrist, or Behavioral Wellness Clinic Supervisor for review of the individual’s condition and a determination of the individual’s need for hospitalization, pursuant to WIC §5150. County will refer individuals not deemed to need hospitalization to appropriate resources. 4. Services provided by Mobile Crisis staff may include: i. Crisis intervention: Crisis intervention is a service lasting less than 24 hours, to or on behalf of a client for a condition that requires a more timely response than a regularly scheduled visit, as defined in California Code of Regulations (CCR) Title 9, Section 1810.209. Service activities include, but are not limited to: assessment, collateral and therapy. Crisis intervention is distinguished from crisis stabilization by being delivered by providers who do not meet the crisis stabilization contact, site and staffing requirements as defined in CCR sections 1840.338 and 1840.348. Contractor shall be available 24 hours per day, 7 days per week to provide crisis intervention services.

SERVICE PROCEDURE. 8.1 If Noritz America receives a request for service, Noritz America will first determine whether the unit is covered under warranty. If a warranty registration card was received by Noritz America, warranty and service coverage will commence on the date of installation or 30 days after the date of purchase. 8.2 After determining the warranty and service coverage status, Noritz America will generate a service dispatch visible in the Representative’s PROCard web portal (▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). Additionally an email, fax, or text message will be sent to the Representative to alert them about the service request (the notification method is decided by the Representative.) Under no circumstances should Representative visit the installation site without first receiving a service dispatch request or other explicit approval to do so from Noritz America. 8.3 After Representative completes the service or repair, Representative will fill out appropriate notes in the service dispatch in the Procard web portal and choose to either complete the service dispatch, request additional parts, or request additional labor compensation. 8.4 Upon receipt of the completed labor claim, ▇▇▇▇▇▇ will review the claim and determine whether payment is necessary from Noritz America to Representative. This determination will be based on the coverage of the Noritz America Product Warranty as written in this contract and the service coverage relayed here: ▇▇▇▇▇▇ America will compensate Representative for the first two hours of the service call at $60 per hour if the complaint was received within the first year after the commencement of the warranty. Beyond the first year after the commencement of the warranty, all service charges will be required to be paid by the customer. This service compensation applies only to Representative, and will not be extended to any other persons or agencies. 8.5 If it is required that a replacement part be used to repair the unit, and that part is covered under the Noritz America Product Warranty, ▇▇▇▇▇▇ will provide the part to Representative as expeditiously as possible, or if the part used was from the stock of the Representative, ▇▇▇▇▇▇ will compensate Representative by replacing the part used. If a part is required to be replaced and it is outside of the warranty period or otherwise not covered by the Noritz America Product Warranty, Representative will be required to purchase the part from Noritz America and pay any associated shipping and handling fees for...

SERVICE PROCEDURE. 4. The services shall be provided in accordance with Rules and the specific provisions of the Agreement. 7 K H F O L H Q W ¶ V registrDy adSminSistrOator LduriFng tDhe W transaction day. The information about the start and end times of the transaction day, as well as the time restrictions associated with provision of the services shall be posted on the website.

SERVICE PROCEDURE. In performing the Services, Service Provider agrees to use the procedure(s) described in Exhibit B.

SERVICE PROCEDURE. Upon receipt of a Service Warranty Request, Seller shall promptly notify Buyer as to whether such defect is covered by this Limited Warranty, and, if the defect is so covered, Seller shall repair or replace the defective item component at no cost to Buyer. At Seller’s discretion, any repairs or replacements will be accomplished by Wenham Pines LLC through (the “Builder”) directly, or by Builder’s subcontractors, and either such party may, in their discretion, decide whether to repair or replace the defective item or component, in-order to bring it into compliance with the applicable warranty performance guidelines. Seller shall use reasonable efforts to complete routine covered warranty service work within thirty (30) days after receipt of a written Warranty Service Request form, subject to delay caused by weather, labor shortages, material shortages, and other factors beyond Seller’s control. B UYER’S COOPERATION Buyer must cooperate with Seller, Builder, or Builder’s subcontractors by being availble during normal working hours, Monday through Friday, 7:00 a.m. through 4:00 p.m., to provide access to workmen. Additionally, Buyer, or ▇▇▇▇▇’s responsible representatives, must be present in the Unit during the repair or replacement work to approve the repair or replacement, in writing, once completed. ▇▇▇▇▇’s continued failure to provide access after two missed appointments shall absolve Seller of any further obligation to make the requested repair or replacement.

SERVICE PROCEDURE. 4. The services shall be provided in accordance with Rules and the specific provisions of the Agreement. 5. The client’s applications and (or) orders shall be fulfilled by the registry administrator during the transaction day. The information about the start and end times of the transaction day, as well as the time restrictions associated with provision of the services shall be posted on the website. 6. Within 5 business days from the date of the Agreement, the registry administrator shall open an account for the client in the carbon units registry as provided for clause 14 of Article 2 of the Federal Law On Mitigating Greenhouse Gas Emissions and clause 6 of Part 1 of Article 2 of the Federal Law On Conducting an

SERVICE PROCEDURE. If any part(s) fail within the warranty period, notice of such failure must be forwarded to Polar’s headquarters to the attention of “Warranty Administration” at one of the addresses set out below (addresses are subject to change without notice). Upon proper inspection to verify the defect, Polar will ship the new part(s) as needed or effect repairs (at Polar’s sole option). In the case of structural parts or insulated glass, where it is not practical to return these items, ▇▇▇▇▇ will send a representative to inspect the product on site. After determining the nature and extent of any product failure, if required under the warranty, a replacement will be supplied or the defect repaired (at Polar’s option). Polar Windows Canada’s liability under the warranty shall be limited to providing a replacement product of the same brand line, or, if the same brand line is not available, one of similar quality, as determined at Polar’s reasonable discretion, and otherwise in accordance with the warranty for the applicable brand line whose product is being replaced. In the case of a defective frame, Polar Windows Canada reserves the right to repair the defective frame, if the frame can be repaired, and return the same to you. On-site service, if not required by this warranty, may be provided at the prevailing service rates. Polar Windows Canada will not be responsible for installation, repainting, or refinishing work associated with the replacement of products deemed defective unless expressly required by this warranty.