Common use of SERVICES/SCOPE OF WORK Clause in Contracts

SERVICES/SCOPE OF WORK. Provider owns and operates a website located at the URL xxxxxxxxxx.xxx which provides information related to treatment options for various forms of mental health (the “Main Site”). Pursuant to the terms and conditions of this Agreement, Provider will provide a collection of tools and services (the “Services”) to manage and operate a version of the Main Site that is branded with Client’s name (the “Branded Site”). Provider will do everything to ensure site is live in July 2020. Provider will provide access to the Branded Site to Authorized Users, consisting of staff and students (and their parents) of Client (the “Client Community”), on a Software-as-a-Service (“SaaS”) basis pursuant to the terms and conditions set forth in Exhibit A. In the event of any conflict between the provisions of this Agreement and Exhibit A, the terms of Exhibit A shall control. 1.1. The Provider will provide access to the Client to the following non- personally identifiable data collected from the Client Community: number of visitors, matches and phone appointments. Personally identifiable data collected by Provider pursuant to this Agreement will be handled by Provider in accordance with the privacy policy and terms of use posted on the Branded Site. Provider and Client each agree to comply with all data privacy laws and requirements to which they are each subject, which may include, without limitation, California Education Code section 49073.1, the Student Online Personal Information Protection Act (California Business & Professions Code § 22584), the Children’s Online Privacy Protection Act, and The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). 1.2. Provider shall staff its customer support center during the hours from 7:30am to 8:30pm Pacific Time, Monday through Friday (the “Business Hours”) to provide telephone support. Through such representatives, Provider will use reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to technical support requests made by Authorized Users. In addition, email support will be provided during non-Business Hours and Provider will use commercially reasonable efforts to respond to email support inquiries in a timely manner. 1.3. The Provider will ensure that each treatment provider whose information is included in the Branded Site (“Treatment Providers”) satisfies the Provider’s vetting process, which shall include, at a minimum, the following elements: 1.3.1. Confirmation that the treatment provider has provided services for no less than five (5) years; 1.3.2. A review of the treatment providers’ licensure status with the applicable State licensing authority; 1.3.3. Confirmation that the treatment providers are accredited by JACHO, CARF or similar accreditation organization; 1.3.4. Review of listing surveys from accreditation organizations to determine pending lawsuits; 1.3.5. Review by Provider’s ethics and standards advisory board.

SERVICES/SCOPE OF WORK. Provider owns and operates a website located at the URL xxxxxxxxxx.xxx which provides information related to treatment options for various forms of mental health (the “Main Site”). Pursuant to the terms and conditions of this Agreement, Provider will provide a collection of tools and services (the “Services”) to manage and operate a version of the Main Site that is branded with Client’s name (the “Branded Site”). Provider The parties will do everything use their commercially reasonable efforts to ensure site is live in that the Branded Site will launch on our around July 20202019. Provider will provide access to the Branded Site to Authorized Users, consisting of staff and students (and their parents) of Client (the “Client Community”), on a Software-as-a-Service (“SaaS”) basis pursuant to the terms and conditions set forth in Exhibit A. In the event of any conflict between the provisions of this Agreement and Exhibit A, the terms of Exhibit A shall control. 1.1. 1.1 The Provider will provide access to the Client to the following non- personally identifiable data collected from the Client Community: number of visitors, matches and phone appointments. Personally identifiable data collected by Provider pursuant to this Agreement will be handled by Provider in accordance with the privacy policy and terms of use posted on the Branded Site. Provider and Client each agree to comply with all data privacy laws and requirements to which they are each subject, which may include, without limitation, California Education Code section 49073.1, the Student Online Personal Information Protection Act (California Business & Professions Code § 22584), the Children’s Online Privacy Protection Act, and The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). 1.2. 1.2 Provider shall staff its customer support center during the hours from 7:30am to 8:30pm Pacific Time, Monday through Friday (the “Business Hours”) to provide telephone support. Through such representatives, Provider will use reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to technical support requests made by Authorized Users. In addition, email support will be provided during non-non- Business Hours and Provider will use commercially reasonable efforts to respond to email support inquiries in a timely manner. 1.3. 1.3 The Provider will ensure that each treatment provider whose information is included in the Branded Site (“Treatment Providers”) satisfies the Provider’s vetting process, which shall include, at a minimum, the following elements: 1.3.1. 1.3.1 Confirmation that the treatment provider has provided services for no less than five (5) years; 1.3.2. 1.3.2 A review of the treatment providers’ licensure status with the applicable State licensing authority; 1.3.3. 1.3.3 Confirmation that the treatment providers providers’ are accredited by JACHO, CARF or similar accreditation organization; 1.3.4. 1.3.4 Review of listing surveys from accreditation organizations to determine pending lawsuits; 1.3.5. 1.3.5 Review by Provider’s ethics and standards advisory board.

SERVICES/SCOPE OF WORK. Provider owns and operates a website located at the URL xxxxxxxxxx.xxx which provides information related to treatment options for various forms of mental health (the “Main Site”). Pursuant to the terms and conditions of this Agreement, Provider will provide a collection of tools and services (the “Services”) to manage and operate a version of the Main Site that is branded with Client’s name (the “Branded Site”). Provider will do everything to ensure site is live in July 2020. Provider will provide access to the Branded Site to Authorized Users, consisting of staff and students (and their parents) of Client (the “Client Community”), on a Software-as-a-Service (“SaaS”) basis pursuant to the terms and conditions set forth in Exhibit A. In the event of any conflict between the provisions of this Agreement and Exhibit A, the terms of Exhibit A shall control. 1.1. The Provider will provide access to the Client to the following non- personally identifiable data collected from the Client Community: number of visitors, matches and phone appointments. Personally identifiable data collected by Provider pursuant to this Agreement will be handled by Provider in accordance with the privacy policy and terms of use posted on the Branded Site. Provider and Client each agree to comply with all data privacy laws and requirements to which they are each subject, which may include, without limitation, California Education Code section 49073.1, the Student Online Personal Information Protection Act (California Business & Professions Code § 22584), the Children’s Online Privacy Protection Act, and The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). 1.2. Provider shall staff its customer support center during the 24 hours from 7:30am to 8:30pm Pacific Timeper day, Monday through Friday Sunday (the “Business Hours”) to provide telephone support. Through such representatives, Provider will use reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to technical support requests made by Authorized Users. In addition, email support will be provided during non-Business Hours and Provider will use commercially reasonable efforts to respond to email support inquiries in a timely manner. 1.3. The Provider will ensure that each treatment provider whose information is included in the Branded Site (“Treatment Providers”) satisfies the Provider’s vetting process, which shall include, at a minimum, the following elements: 1.3.1. Confirmation that the treatment provider has provided services for no less than five (5) years; 1.3.2. A review of the treatment providers’ licensure status with the applicable State licensing authority; 1.3.3. Confirmation that the treatment providers are accredited by JACHO, CARF or similar accreditation organization; 1.3.4. Review of listing surveys from accreditation organizations to determine pending lawsuits; 1.3.5. Review by Provider’s ethics and standards advisory board.

SERVICES/SCOPE OF WORK. Provider owns and operates a website located at the URL xxxxxxxxxx.xxx which provides information related to treatment options for various forms of mental health (the “Main Site”). Pursuant to the terms and conditions of this Agreement, Provider will provide a collection of tools and services (the “Services”) to manage and operate a version of the Main Site that is branded with Client’s name (the “Branded Site”). Provider The parties will do everything use their commercially reasonable efforts to ensure site is live in that the Branded Site will launch on or about July 20201, 2018. Provider will provide access to the Branded Site to Authorized Users, consisting of staff and students (and their parents) of Client (the “Client Community”), on a Software-as-a-Service (“SaaS”) basis pursuant to the terms and conditions set forth in Exhibit A. In the event of any conflict between the provisions of this Agreement and Exhibit A, the terms of Exhibit A shall control. 1.1. 1.1 The Provider will provide access to the Client to the following non- personally identifiable data collected from the Client Community: number of visitors, matches and phone appointments. Personally identifiable data collected by Provider pursuant to this Agreement will be handled by Provider in accordance with the privacy policy and terms of use posted on the Branded Site. Provider and Client each agree to comply with all data privacy laws and requirements to which they are each subject, which may include, without limitation, California Education Code section 49073.1, the Student Online Personal Information Protection Act (California Business & Professions Code § 22584), the Children’s Online Privacy Protection Act, and The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). 1.2. 1.2 Provider shall staff its customer support center during the hours from 7:30am to 8:30pm Pacific Time, Monday through Friday (the “Business Hours”) to provide telephone support. Through such representatives, Provider will use reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to technical support requests made by Authorized Users. In addition, email support will be provided during non-non- Business Hours and Provider will use commercially reasonable efforts to respond to email support inquiries in a timely manner. 1.3. 1.3 The Provider will ensure that each treatment provider whose information is included in the Branded Site (“Treatment Providers”) satisfies the Provider’s vetting process, which shall include, at a minimum, the following elements: 1.3.1. 1.3.1 Confirmation that the treatment provider has provided services for no less than five (5) years; 1.3.2. 1.3.2 A review of the treatment providers’ licensure status with the applicable State licensing authority; 1.3.3. 1.3.3 Confirmation that the treatment providers providers’ are accredited by JACHO, CARF or similar accreditation organization; 1.3.4. 1.3.4 Review of listing surveys from accreditation organizations to determine pending lawsuits; 1.3.5. 1.3.5 Review by Provider’s ethics and standards advisory board.

SERVICES/SCOPE OF WORK. Provider owns and operates a website located at the URL xxxxxxxxxx.xxx which provides information related to treatment options for various forms of mental health (the “Main Site”). Pursuant to the terms and conditions of this Agreement, Provider will provide a collection of tools and services (the “Services”) to manage and operate a version of the Main Site (the “Services”) that has a website link that is branded with Client’s name (the “Branded Site”). Provider The Parties agree that the Branded Site will do everything redirect Client Community to the Main Site. The parties will use their commercially reasonable efforts to ensure site is live in July 2020that the Branded Site will launch on our around March/April 2019. Provider will provide access to the Branded Site to Authorized Users, consisting of staff and students (and their parents) of Client (the “Client Community”), on a Software-as-a-Service (“SaaS”) basis pursuant to the terms and conditions set forth in Exhibit A. In the event of any conflict between the provisions of this Agreement and Exhibit A, the terms of Exhibit A this Agreement shall control. 1.1. 1.1 The Provider will provide access to the Client to the following non- personally identifiable data collected from the Client Community: number of visitors, matches and phone appointments. Personally identifiable data collected by Provider pursuant to this Agreement will be handled by Provider in accordance with the privacy policy and terms of use posted on the Branded Site. Provider and Client each agree to comply with all data privacy laws and requirements to which they are each subject, which may include, without limitation, California Education Code section 49073.1, the Student Online Personal Information Protection Act (California Business & Professions Code § 22584), the Children’s Online Privacy Protection Act, and The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99)) and the California Consumer Privacy Act of 2018. 1.2. 1.2 Provider shall staff its customer support center during the hours from 7:30am to 8:30pm Pacific Time, Monday through Friday (the “Business Hours”) to provide telephone support. Through such representatives, Provider will use reasonable efforts to resolve computer and software malfunctions and user errors promptly, in response to technical support requests made by Authorized Users. In addition, email support will be provided during non-non- Business Hours and Provider will use commercially reasonable efforts to respond to email support inquiries in a timely manner. 1.3. 1.3 The Provider will ensure that each treatment provider whose information is included in the Branded Site (“Treatment Providers”) satisfies the Provider’s vetting process, which shall include, at a minimum, the following elements: 1.3.1. 1.3.1 Confirmation that the treatment provider has provided services for no less than five (5) years; 1.3.2. 1.3.2 A review of the treatment providers’ licensure status with the applicable State licensing authority; 1.3.3. 1.3.3 Confirmation that the treatment providers providers’ are accredited by JACHO, CARF or similar accreditation organization; 1.3.4. 1.3.4 Review of listing surveys from accreditation organizations to determine pending lawsuits; 1.3.5. 1.3.5 Review by Provider’s ethics and standards advisory board.