Common use of SLA Credits Clause in Contracts

SLA Credits. If, in any month, the Service Availability does not meet the Availability Commitment, then OKKAMI shall provide, a credit (“SLA Credit”) in accordance with the table below. Each SLA Credit will be calculated by multiplying (i) the prorated monthly subscription Service (or license) fee charged for the affected month by (ii) the applicable SLA Credit percentage set forth in the table below. SERVICE AVAILABILITY SLA CREDIT PERCENTAGE 100% – 99.9% 0.0% < 99.9% – 99.5% 2.0% < 99.5% – 98% 5.0% < 98% 10.0%

SLA Credits. If, in any month, the Service Availability does not meet the Availability Commitment, then OKKAMI shall provide, a credit (“SLA Credit”) in accordance with the table below. Each SLA Credit will be calculated by multiplying (i) the prorated monthly subscription Service (or license) fee charged for the affected affected month by (ii) the applicable SLA Credit percentage set forth in the table below. SERVICE AVAILABILITY SLA CREDIT PERCENTAGE 100% – 99.9% 0.0% < 99.9% – 99.5% 2.0% < 99.5% – 98% 5.0% < 98% 10.0%