Steady State supply voltage range Maintain voltage within ± 6% of nominal voltage at each point of supply. Excludes momentary fluctuations. If no suitable means of measurement is permanently available (such as by advanced metering functionality), supply voltage must only be measured in response to a Customer complaint. Includes voltage excursions caused, or contributed to, by Transmission Interruptions.
Steady State. The Contractor’s transition teams will provide support during the Service Stabilization period that immediately follows ‘Go Live’ (also referred as Steady State) to ensure a smooth and trouble-free move from transition to maintenance and operations mode.
Steady State. Business as usual with Agents at acceptable productivity and quality. Period when KPI’s apply. This will start 3 months from the Go Live date.
Steady State. Business as usual with Agents at agreed productivity and quality. This is the period from which the KPls and the respective R&P will apply. For the current batch as on the date of this SOW, the Steady State will start immediately upon determination of Base Line Levels; and for all Ramp Up batches, the Steady State will start immediately after three (3) months from the Go Live date for that specific Ramp up batch.
Steady State. Inside United States (“IUS”) Services. The IUS Services shall be provided to Sutter for a fee of $[*] / FT Scribe (equivalent to 160 scribe hours) / month.
Steady State. Outside United States (“OUS”) Services. The OUS Services shall be provided to Sutter for a fee of $[*] / FT Scribe (equivalent to 160 scribe hours) / month.
Steady State. Stage (10-11 Weeks). In this stage, work will proceed to migrate to a target of an average of ***. The steady state will have a standard cadence of management communication between the Parties.
Steady State. Unless otherwise specified in the relevant SOW, no Performance Standards or SLA Bonuses or Credits will apply until the Steady State Period.
Steady State a. Task Outcomes: The outcome of this activity is to provide Application Support/Maintenance services and Application Development services in accordance with the Service Levels on an ongoing basis. The service delivery process will be documented in detail in the Application Support Control Plan. The Application Support Control Plan will be developed during Transition. In brief, it has the following processes, which will be approved and adapted to the Client processes:
1. 2nd level support functions;
2. Incident problem management;
3. Break/fix;
4. Minor enhancements;
5. Project estimation, design and management;
6. Test design and management;
7. Test execution;
8. Work request logging, prioritization, and tracking; and
9. Defining and reviewing Service Levels - this includes service level definitions, collection and collation of metrics, review of service levels, causal analysis and corrective actions,
b. Supplier Deliverables: Application Support Control Plan
Steady State
