Step I - Informal Complaint Stage. Before a formal grievance is filed, reasonable efforts shall normally be made to discuss and resolve the dispute. Individual employees who believe they might have a grievance shall normally discuss the matter with their immediate supervisor, within twenty (20) working days of the incident or original circumstance giving rise to the complaint, or within twenty (20) working days after the employee ought reasonably to have known of the incident or original circumstances. A Union official may accompany the complainant at this stage if the complainant so wishes. The immediate supervisor shall reply within ten (10) working days after the complaint was discussed.
Step I - Informal Complaint Stage. It is the mutual desire of the parties that complaints of employees be addressed as promptly as possible, and it is understood that an employee shall normally give their immediate Supervisor an opportunity to address their complaint. Before a formal grievance is filed, reasonable efforts shall normally be made to discuss and resolve the dispute and/or complaint. Individual employees who believe they might have a grievance shall normally discuss the matter with their immediate Supervisor, within thirty (30) working days of the incident or original circumstances giving rise to the complaint, or within thirty (30) working days after the employee ought reasonably to have known of the incident or original circumstances. The immediate Supervisor shall reply within five (5) working days after the complaint was discussed. It is understood and agreed that where the complaint relates directly to an action, alleged inaction, or alleged inappropriate conduct by the immediate Supervisor, the complainant may choose to bypass the Informal Complaint stage, and file a formal grievance directly at Step II.
