Support for Products by Supplier Sample Clauses

Support for Products by Supplier. Supplier shall provide the Third Level technical support to Distributor concerning technical aspects and the use of the Products in order for Distributor to support any Registered End-User via: (i) telephone, fax, electronic mail and through World Wide Web support and submissions; (ii) with support hours from during normal Business Days 9:00 a.m. to 5:00 p.m. Pacific Standard Time; (iii) up to two(2) authorized Distributor End-User contacts; (iv) unlimited incidents; (v) access for Distributor to Supplier 's web knowledge database; and (vi) all Updates and Upgrades issued during the annual support term.
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Related to Support for Products by Supplier

  • Custom Products Effective upon creation of Custom Products, Contractor hereby conveys, assigns and transfers to Authorized User the sole and exclusive rights, title and interest in Custom Product(s), whether preliminary, final or otherwise, including all trademark and copyrights. Contractor hereby agrees to take all necessary and appropriate steps to ensure that the Custom Products are protected against unauthorized copying, reproduction and marketing by or through Contractor, its agents, employees, or Subcontractors. Nothing herein shall preclude the Contractor from otherwise using the related or underlying general knowledge, skills, ideas, concepts, techniques and experience developed under a Purchase Order, project definition or work order in the course of Contractor’s business. Authorized User may, by providing written notice thereof to the Contractor, elect in the alternative to take a non-exclusive perpetual license to Custom Products in lieu of Authorized User taking exclusive ownership and title to such Products. In such case, Licensee on behalf of all Authorized Users shall be granted a non-exclusive perpetual license to use, execute, reproduce, display, perform, adapt and distribute Custom Product as necessary to fully effect the general business purpose(s) as stated in paragraph (b)(i)(2), above.

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