Support Services and Service Levels. 4.1 We shall provide the Cloud Services in accordance with the Service Level Agreement. 4.2 We provide Support Services as part of the Cloud Service and these Support Services are described in the Support Services Description, which forms part of the Agreement. Where Online Training Cloud is specified within the Order, the Support Services provided for the Online Training Cloud are described in its respective Documentation.
Appears in 27 contracts
Samples: Master Services Agreement, Master Services Agreement, Cloud Services Agreement
Support Services and Service Levels. 4.1 We shall provide the Cloud Services in accordance with the Service Level Agreement.
4.2 We provide Support Services as part of the Cloud Service and these Support Services are described in the Support Services Description, Description which forms part of the Agreement. Where Online Training Cloud is specified within the Order, the The Support Services provided for the Online Training Cloud are described in its respective Documentation.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement