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accordance with Section 2.15.2, including IT testing and security assurances. A review of other items specified in the Contract, including: Capabilities of Material Subcontractors; Compliance with EOHHS requirements for FIDE SNPs; and Data collection and reporting capabilities. No individual shall be enrolled into the Contractor\u2019s SCO Plan unless and until EOHHS determines that the Contractor is ready and able to perform its obligations under the Contract as demonstrated during the Readiness Review. EOHHS or its designee shall identify to the Contractor all areas where the Contractor is not ready and able to meet its obligations under the Contract and provide an opportunity for the Contractor to remedy all identified deficiencies prior to the Contract Operational Start Date. EOHHS may, in its discretion, postpone the Contract Operational Start Date if the Contractor fails to satisfy all Readiness Review requirements. If, for any reason, the Contractor does not fully satisfy EOHHS that it is ready and able to perform its obligations under the Contract prior to the Contract Operational Start Date, and the Commonwealth does not agree to postpone the Contract Operational Start Date or extend the date for full compliance with the applicable Contract requirement, then EOHHS may terminate the Contract. Contractor Readiness Review Responsibilities The Contractor shall demonstrate to EOHHS\u2019s satisfaction that the Contractor is ready and able to meet all Contract requirements identified in the Readiness Review prior to the Contract Operational Start Date, and prior to the Contractor engaging in marketing of its SCO Plan. At the request of EOHHS, the Contractor shall provide to EOHHS, or its designee, access to all information, materials, contracts, or documentation pertaining to the provision of any service or function required under this Contract within five (5) business days of receiving the request. The Contractor shall provide EOHHS or its designee with corrections requested by the Readiness Review report within ten (10) business days after receipt of the Readiness Review report. Administration and Contract Management Organization, Staffing, and Key Personnel Structure and Governance The Contractor shall: Be located within the United States; Not be an excluded individual or entity as described in 42 CFR 438.808(b); Meet the definition of an MCO, as defined in 42 CFR 438.2; Meet the federal and EOHHS criteria to qualify as a Fully Integrated Dual Eligible Special Needs Plan (FIDE SNP); Meet all application and contracting requirements established by CMS to be eligible to participate with Medicare as a Medicare Advantage Dual Eligible Special Needs Plan (D-SNP); Hold a D-SNP contract with CMS to operate in the Service Area approved by EOHHS for SCO and described in Appendix F. Governing Board The Contractor\u2019s Governing Board shall include at least one MassHealth consumer or MassHealth consumer advocate as a voting Member. The Contractor shall submit to EOHHS a list of the Members of its Governing Board as of the Contract Effective Date and an updated list whenever any changes are made. Consumer Advisory Board The Contractor shall operate a Consumer Advisory Board for its SCO plan, with a scope and purview specific to the SCO plan, and inclusive of both the Medicaid managed care entity and this Contract, and of the Medicare contracted D-SNP organization and Medicare D-SNP Contract. Such Consumer Advisory Board shall meet both: Medicaid managed care requirements for a Member Advisory Committee as described at 42 CFR 438.110; Medicare D-SNP requirements for an Enrollee Advisory Committee as described at CFR 422.107(f); The Consumer Advisory Board for the Contractor\u2019s SCO plan shall operate independently from any other Consumer Advisory Board. The Consumer Advisory Board shall be convened to solely focus on the Contractor\u2019s SCO plan; and Duties of the Consumer Advisory Board include, but are not limited to: Providing regular feedback to the Contractor's Governing Board on issues of the Contractor\u2019s SCO Plan management, Enrollee care and services, and on other solicited input; Identifying and advocating for preventive care practices to be utilized by the Contractor; Being involved with the development and updating of cultural and linguistic policies and procedures, including those related to Quality Improvement, education, Contractor marketing materials and campaigns, and operational and cultural competency issues affecting groups who speak a primary language other than English; and Providing input and advice on Member experience survey results, ways to improve access to covered services, coordination and integration of services, and health equity for Enrolled and specific underserved sub-populations and other appropriate data and assessments, among other topics. The Consumer Advisory Board shall be comprised of Enrollees, family members and other Enrollee caregivers. The composition of the Consumer Advisory Board shall reflect the diversity of the SCO eligible population, including individuals with various disabilities, with a Membership that: Considers cultural, linguistic, racial, disability, sexual orientation, and gender identities, among others. EOHHS reserves the right to review and approve Consumer Membership. The Contractor shall proactively ensure: Reasonable accommodations and interpreter services, as well as other resources, are provided as may be needed to support full participation by Enrollees, their family Members, and caregivers in the Consumer Advisory Board; and That the process and opportunity for joining the Consumer Advisory Board is publicized. Contractor shall conduct marketing and outreach to SCO Enrollees (or their family members or caregivers as applicable) to ensure Enrollees are aware of the opportunity to apply to join or otherwise participate.", "hash": "dd8d5eefc35ad093a4ecdbf0033bdef2", "id": 6}, {"size": 1, "snippet_links": [{"key": "grade-by-preceptor", "type": "clause", "offset": [35, 53]}], "samples": [{"hash": "43K9kZq0AKQ", "uri": "/contracts/43K9kZq0AKQ#systems-management", "label": "Preceptor and Student Learning Agreement", "score": 26.8699321747, "published": true}], "snippet": "Questions (text field) Entered (%) Grade by Preceptor", "hash": "95b5f19bdb78611378757d3c21132924", "id": 7}, {"size": 1, "snippet_links": [], "samples": [{"hash": "8ET4vggCeP8", "uri": "/contracts/8ET4vggCeP8#systems-management", "label": "Information Technology Services Agreement (Pacificare Health Systems Inc /De/)", "score": 18.0, "published": true}], "snippet": "89 9. Technology (Equipment) Refresh:.............................................. 90 10.", "hash": "dfca65eb9eac30d111a70bc7a392d9cd", "id": 8}, {"size": 1, "snippet_links": [], "samples": [{"hash": "8QG3ZFuFXTQ", "uri": "/contracts/8QG3ZFuFXTQ#systems-management", "label": "Preceptor and Student Learning Agreement", "score": 26.8699321747, "published": true}], "snippet": "Questions (text field) Grade Received (%)", "hash": "9470538f4e1cdef82957ca864b9d7a12", "id": 9}, {"size": 1, "snippet_links": [{"key": "designated-services", "type": "definition", "offset": [15, 34]}, {"key": "responsible-for", "type": "clause", "offset": [54, 69]}, {"key": "the-management-services", "type": "clause", "offset": [74, 97]}, {"key": "schedule-e", "type": "clause", "offset": [111, 121]}, {"key": "in-respect-of", "type": "definition", "offset": [122, 135]}, {"key": "the-software", "type": "clause", "offset": [136, 148]}, {"key": "network-equipment", "type": "definition", "offset": [285, 302]}, {"key": "satellite-dishes", "type": "clause", "offset": [314, 330]}, {"key": "during-the-term", "type": "clause", "offset": [445, 460]}, {"key": "revision-of", "type": "clause", "offset": [474, 485]}, {"key": "the-inventory", "type": "clause", "offset": [509, 522]}], "samples": [{"hash": "iESc1zpbYGI", "uri": "/contracts/iESc1zpbYGI#systems-management", "label": "Systems Operations Services Agreement (Eckerd Corp)", "score": 18.0, "published": true}], "snippet": "As part of the Designated Services, IBMGS-US shall be responsible for (1) the management services described in Schedule E in respect of the Software and the Machines (collectively, the \"Systems\") and (2) creating and maintaining an inventory and configuration diagram of the VSAT Data Network equipment, including satellite dishes, communications controllers, and multiplexors. IBMGS-US shall provide to Eckerd (a) once every three-month period during the Term and (b) upon revision of such diagram a copy of the inventory and configuration diagram of the VSAT Data Network.", "hash": "ee6f40265d5800dc24f0c15907d39940", "id": 10}], "next_curs": "ClsSVWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjcLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhtzeXN0ZW1zLW1hbmFnZW1lbnQjMDAwMDAwMGEMogECZW4YACAA", "clause": {"size": 70, "children": [["maintenance", "Maintenance"], ["change-control", "Change Control"], ["monitoring", "Monitoring"], ["notice", "Notice"], ["availability-and-use-of-the-service", "AVAILABILITY AND USE OF THE SERVICE"]], "parents": [["general", "General"], ["whereas", "Whereas"], ["entire-agreement", "Entire Agreement"], ["operational-and-technical-measures", "OPERATIONAL AND TECHNICAL MEASURES"], ["definitions", "Definitions"]], "title": "Systems Management", "id": "systems-management", "related": [["virus-management", "Virus Management", "Virus Management"], ["project-management", "Project Management", "Project Management"], ["network-management", "Network Management", "Network Management"], ["configuration-management", "Configuration Management", "Configuration Management"], ["traffic-management", "Traffic Management", "Traffic Management"]], "related_snippets": [], "updated": "2025-07-24T04:27:51+00:00", "also_ask": [], "drafting_tip": "", "explanation": "The Systems Management clause defines the responsibilities and procedures for overseeing, maintaining, and supporting the technical systems involved in the agreement. It typically outlines which party is responsible for system updates, monitoring, troubleshooting, and ensuring the ongoing functionality and security of the relevant IT infrastructure. By clearly allocating these duties, the clause helps prevent disputes over system failures or lapses in maintenance, ensuring smooth operation and accountability throughout the contract term."}, "json": true, "cursor": ""}}