Common use of Technical Support Service Website (TSS-Website) Clause in Contracts

Technical Support Service Website (TSS-Website). This Service is always included in all service categories (Bronze, Silver and Gold Support). SISW provides free access for the Customer’s registered users to several technical documents regarding the software selected by SISW at its own discretion. These documents may contain: • Simatic IT knowledge base, a database including general Technical Support solutions based on experience with customer service requests. • Simatic IT Software (e.g. Hot Fix Collection) and release notes available for electronic download. • Simatic IT Software product Documentation for electronic download. Access shall be provided through the following website: xxxxx://Xxxxxxx XX-xxxxxxxxx.xxxxxxx.xxx/xxx. The Customer may download error corrections of the Simatic IT Software products which are within the scope of the Maintenance Services (as specified in the applicable LSDA), and which SISW makes available from time to time for its customers for the respective Simatic IT Software, from the TSS web site free of charge.

Technical Support Service Website (TSS-Website). This Service is always included in all service categories (Bronze, Silver and Gold Support). SISW provides free access for the Customer’s registered users to several technical documents regarding the software selected by SISW at its own discretion. These documents may contain: •  Simatic IT knowledge base, a database including general Technical Support solutions based on experience with customer service requests. •  Simatic IT Software (e.g. Hot Fix Collection) and release notes available for electronic download. •  Simatic IT Software product Documentation for electronic download. Access shall be provided through the following website: xxxxx://Xxxxxxx XX-xxxxxxxxx.xxxxxxx.xxx/xxx. The Customer may download error corrections of the Simatic IT Software products which are within the scope of the Maintenance Services (as specified in the applicable LSDA), and which SISW makes available from time to time for its customers for the respective Simatic IT Software, from the TSS web site free of charge.