Common use of TELECOMMUNICATION INSTRUCTIONS Clause in Contracts

TELECOMMUNICATION INSTRUCTIONS. 27.1 BSN may (but is not obliged) accept instructions from the Organisation and/or Cardholder over the telephone in relation to the Card-i, including but not limited to requests to do the following (unless stated otherwise):- (a) change of mailing address; or (b) reporting of lost Card-i; or (c) replacement of lost or damaged Card-i; or (d) changes in Facility Limit; or (e) other transactions which may be determined by BSN from time to time. 27.2 Prior to accepting such instructions over the telephone, the identity of the Organisation and/or Cardholder will first be verified by BSN’s representative through a security process established by BSN which may incorporate the Cardholder’s personal details. 27.3 Notwithstanding Clauses 27.1 and 27.2 above, BSN may request for a written confirmation from the Organisation and/or Cardholder who has given such instructions prior to implementing the same. 27.4 BSN shall not be liable or responsible to the Organisation and/or Cardholder for any loss or damage however caused or suffered by the Cardholder in following or omitting to follow any or all of the instructions set out in Clause 28.1. 27.5 The Organisation and Cardholder acknowledges and agrees that:- (a) BSN may record all telephone conversations between the Organisation’s employee and/or the Cardholder and BSN’s representative; and (b) by the very nature of telephone conversations, BSN shall not be responsible for any overhearing of such conversations by unauthorised third parties. 27.6 The Organisation and/or Cardholder further authorises BSN to act on his instruction given by facsimile or other means of telecommunication and any request made by the Organisation and/or Cardholder to an Authorised Merchants or a provider of service for the supply of Halal goods and/or services to be charged to the Card-i shall constitute authority for BSN to debit the relevant Card-i Account with such amount charged. The Organisation and/or Cardholder(s) hereby irrevocably agrees to indemnify BSN for all actions, claims, losses, liabilities or damages suffered by BSN in agreeing to act on the Organisation’s and/or Cardholder(s)’s verbal, faxed or telecommunicated instructions. 27.7 BSN is irrevocably authorised (but not obliged) to contact and/or notify the Organisation and /or Cardholder by electronic mail, or by telephone or SMS whereby text or other electronic messages or information are sent to the Organisation and/or Cardholder’s e-mail address or mobile phone number on record with BSN. Information sent by electronic mail or SMS may consist of such information as BSN deems appropriate and may include (but not be limited to) reminders sent in respect of minimum payment due, the Payment Due Date, updates on benefits, programmes and promotions and other information of general interest and/or specific to the Cardholder. 27.8 The Organisation and/or Cardholder shall be fully responsible for the security and safekeeping of the information it/he/she receives. 27.9 The Cardholder shall notify BSN immediately upon receiving short message service (SMS) transaction alert if the transaction was unauthorised. 27.10 The Organisation and/or Cardholder shall notify BSN immediately in writing of change of mobile phone number. Failure to do so, BSN may continue to send SMS to the Cardholder notwithstanding the Organisation and/or Cardholder’s instructions. BSN shall not be liable to the Organisation and/or Cardholder for any loss or damage (direct, indirect, special or consequential), loss of business or profits, or loss or damage of any nature suffered by the Organisation and/or Cardholder arising from or occasioned by any:- (a) malfunction or defect in the transmission of information for whatever reason; (b) inaccuracy, incompleteness, delay or non-delivery of any information transmitted or wrongful transmission of any information to any third party; (c) wrongful, unauthorised or improper access to use or interpretation of the information transmitted; or (d) claim for libel or slander arising from the transmission of any information.

TELECOMMUNICATION INSTRUCTIONS. 27.1 BSN may (but is not obliged) accept instructions from the Organisation and/or Cardholder over the telephone in relation to the Card-i, including but not limited to requests to do the following (unless stated otherwise):- (a) change of mailing address; or (b) reporting of lost Card-i; or (c) replacement of lost or damaged Card-i; or (d) changes in Facility Limit; or (e) other transactions which may be determined by BSN from time to time. 27.2 Prior to accepting such instructions over the telephone, the identity of the Organisation and/or Cardholder will first be verified by BSN’s representative through a security process established by BSN which may incorporate the Cardholder’s personal details. 27.3 Notwithstanding Clauses 27.1 and 27.2 above, BSN may request for a written confirmation from the Organisation and/or Cardholder who has given such instructions prior to implementing the same. 27.4 BSN shall not be liable or responsible to the Organisation and/or Cardholder for any loss or damage however caused or suffered by the Cardholder in following or omitting to follow any or all of the instructions set out in Clause 28.1. 27.5 The Organisation and Cardholder acknowledges and agrees that:- (a) BSN may record all telephone conversations between the Organisation’s employee and/or the Cardholder and BSN’s representative; and (b) by the very nature of telephone conversations, BSN shall not be responsible for any overhearing of such conversations by unauthorised third parties. 27.6 The Organisation and/or Cardholder further authorises BSN to act on his instruction given by facsimile or other means of telecommunication and any request made by the Organisation and/or Cardholder to an Authorised Merchants or a provider of service for the supply of Halal goods and/or services to be charged to the Card-i shall constitute authority for BSN to debit the relevant Card-i Account with such amount charged. The Organisation and/or Cardholder(s) hereby irrevocably agrees to indemnify BSN for all actions, claims, losses, liabilities or damages suffered by BSN in agreeing to act on the Organisation’s and/or Cardholder(s)’s verbal, faxed or telecommunicated instructions. 27.7 BSN is irrevocably authorised (but not obliged) to contact and/or notify the Organisation and /or Cardholder by electronic mail, or by telephone or SMS whereby text or other electronic messages or information are sent to the Organisation and/or Cardholder’s e-mail address or mobile phone number on record with BSN. Information sent by electronic mail or SMS may consist of such information as BSN deems appropriate and may include (but not be limited to) reminders sent in respect of minimum payment due, the Payment Due Date, updates on benefits, programmes and promotions and other information of general interest and/or specific to the Cardholder. 27.8 The Organisation and/or Cardholder shall be fully responsible for the security and safekeeping of the information it/he/she receives. 27.9 The Cardholder shall notify BSN immediately upon receiving short message service (SMS) transaction alert if the transaction was unauthorised. 27.10 The Organisation and/or Cardholder shall notify BSN immediately in writing of change of mobile phone number. Failure to do so, BSN may continue to send SMS to the Cardholder notwithstanding the Organisation and/or Cardholder’s instructions. BSN shall not be liable to the Organisation and/or Cardholder for any loss or damage (direct, indirect, special or consequential), loss of business or profits, or loss or damage of any nature suffered by the Organisation and/or Cardholder arising from or occasioned by any:- (a) malfunction or defect in the transmission of information for whatever reason; (b) inaccuracy, incompleteness, delay or non-delivery of any information transmitted or wrongful transmission of any information to any third party; (c) wrongful, unauthorised or improper access to use or interpretation of the information transmitted; ortransmitted;or (d) claim for libel or slander arising from the transmission of any information.