{"component": "clause", "props": {"groups": [{"size": 13, "snippet": "5.1. The Customer shall pay the Charges by Direct Debit for:\n(a) each Service (whether or not the Service is used by the Customer);\n(b) where applicable, the Mobile Equipment and/or Hard- ware; and\n(c) any other products or services agreed between the par- ties from time to time, in accordance with this clause 5. Where the Customer does not pay the Charges by Direct Debit then Company may add a surcharge for any pay- ment by Credit Card.\n5.2. The Customer acknowledges that the Charges have been agreed on the basis that they will be paid by Direct Debit. Where the Customer fails to set up any such Direct Debit then Company may add to its Charges a monthly amount for its administration expenses.\n5.3. The Charges are as set out in the Commercial Schedule, or:\n(a) as detailed in the Company Price List at the time the Mobile Equipment, Hardware, Service or other agreed product or service was supplied; or\n(b) as notified to the Customer by Company in writing.\n5.4. Where relevant Charges shall be based upon call and billing data recorded by or on behalf of Company.\n5.5. The Charges are exclusive of value added tax which will be charged at the prevailing rate.\n5.6. Unless otherwise stated in the Commercial Schedule or the Company Price List: Full Terms and Conditions\n(a) call prices are quoted by the minute;\n(b) the duration of each call shall be measured in whole seconds, any part thereof will be rounded up to the next whole second;\n(c) each call shall be charged excluding VAT, based on the duration, the ex VAT cost of each call is then calculated and the result rounded up to the nearest \u2587\u2587\u2587\u2587\u2587. VAT is then added where applicable to the total of all charges on the Customer\u2019s invoice;\n(d) peak rate call Charges apply from 07:00 to 19:00, Monday to Friday;\n(e) weekend rate call Charges apply from midnight on Friday to midnight on Sunday;", "snippet_links": [{"key": "the-customer-shall", "type": "clause", "offset": [5, 23]}, {"key": "direct-debit", "type": "definition", "offset": [43, 55]}, {"key": "the-service", "type": "clause", "offset": [94, 105]}, {"key": "by-the-customer", "type": "clause", "offset": [114, 129]}, {"key": "where-applicable", "type": "clause", "offset": [136, 152]}, {"key": "mobile-equipment", "type": "definition", "offset": [158, 174]}, {"key": "other-products-or-services", "type": "clause", "offset": [206, 232]}, {"key": "from-time-to-time", "type": "clause", "offset": [262, 279]}, {"key": "in-accordance-with", "type": "clause", "offset": [281, 299]}, {"key": "clause-5", "type": "clause", "offset": [305, 313]}, {"key": "where-the-customer", "type": "clause", "offset": [315, 333]}, {"key": "by-credit-card", "type": "clause", "offset": [426, 440]}, {"key": "the-customer-acknowledges", "type": "clause", "offset": [447, 472]}, {"key": "been-agreed", "type": "clause", "offset": [495, 506]}, {"key": "the-basis", "type": "clause", "offset": [510, 519]}, {"key": "add-to", "type": "clause", "offset": [634, 640]}, {"key": "monthly-amount", "type": "definition", "offset": [655, 669]}, {"key": "administration-expenses", "type": "definition", "offset": [678, 701]}, {"key": "set-out", "type": "definition", "offset": [727, 734]}, {"key": "commercial-schedule", "type": "definition", "offset": [742, 761]}, {"key": "price-list", "type": "definition", "offset": [798, 808]}, {"key": "at-the-time", "type": "clause", "offset": [809, 820]}, {"key": "product-or-service", "type": "definition", "offset": [877, 895]}, {"key": "in-writing", "type": "clause", "offset": [956, 966]}, {"key": "relevant-charges", "type": "definition", "offset": [979, 995]}, {"key": "billing-data", "type": "definition", "offset": [1025, 1037]}, {"key": "by-or-on-behalf-of", "type": "definition", "offset": [1047, 1065]}, {"key": "the-charges-are-exclusive-of-value-added-tax", "type": "clause", "offset": [1080, 1124]}, {"key": "prevailing-rate", "type": "definition", "offset": [1154, 1169]}, {"key": "unless-otherwise-stated", "type": "clause", "offset": [1176, 1199]}, {"key": "full-terms-and-conditions", "type": "clause", "offset": [1254, 1279]}, {"key": "duration-of", "type": "definition", "offset": [1330, 1341]}, {"key": "shall-be-measured", "type": "clause", "offset": [1352, 1369]}, {"key": "based-on", "type": "definition", "offset": [1496, 1504]}, {"key": "ex-vat", "type": "clause", "offset": [1523, 1529]}, {"key": "cost-of", "type": "clause", "offset": [1530, 1537]}, {"key": "applicable-to", "type": "definition", "offset": [1639, 1652]}, {"key": "the-total", "type": "clause", "offset": [1653, 1662]}, {"key": "peak-rate", "type": "definition", "offset": [1709, 1718]}, {"key": "call-charges", "type": "clause", "offset": [1719, 1731]}, {"key": "monday-to-friday", "type": "clause", "offset": [1759, 1775]}], "samples": [{"hash": "ivx3WwQyIWF", "uri": "/contracts/ivx3WwQyIWF#the-charges", "label": "Terms and Conditions", "score": 26.8439426422, "published": true}, {"hash": "dGm1hhdeNlH", "uri": "/contracts/dGm1hhdeNlH#the-charges", "label": "Terms and Conditions", "score": 26.8056125641, "published": true}, {"hash": "2RTFyF6A2tB", "uri": "/contracts/2RTFyF6A2tB#the-charges", "label": "Terms and Conditions", "score": 26.2470912933, "published": true}], "hash": "44856906a8f305cd96ac19bf8ea64007", "id": 1}, {"size": 11, "snippet": "5.1 The Charges for Services and/or Equipment detailed in the Commercial Schedule(s) are available subject to the Customer fulfilling all of its commitments as set out in this Agreement, including but not limited to:\na) paying the Charges in accordance with this Agreement; and\nb) achieving any applicable Minimum Spend, Minimum Holding and/or Minimum Period.\n5.2 The Customer shall pay the Charges for:\na) each Service provided by O2 (whether or not the Service is used by the Customer);\nb) where applicable, the Equipment; and\nc) any other products or services agreed between the parties from time to time, in accordance with this clause 5.\n5.3 Most Charges are set out in the Commercial Schedule(s). Where a Charge is not set out in the Commercial Schedule, the Charge shall be:\na) as set out on the O2 Website at the time the Equipment, Service or other agreed product or service was supplied; or\nb) as notified to the Customer by O2 (including in a Service Schedule or SBD).\n5.4 Usage based Charges shall be based upon data recorded by or on behalf of O2.\n5.5 The Charges are exclusive of value added tax which will be charged at the prevailing rate.\n5.6 O2 will increase or decrease Rental Charges each year by the RPI Rate (an \u201cRPI Change\u201d). O2 will publish the relevant RPI Rate on the O2 Website as soon as it becomes available", "snippet_links": [{"key": "charges-for-services", "type": "clause", "offset": [8, 28]}, {"key": "commercial-schedule", "type": "definition", "offset": [62, 81]}, {"key": "subject-to-the", "type": "definition", "offset": [99, 113]}, {"key": "set-out", "type": "definition", "offset": [160, 167]}, {"key": "in-this-agreement", "type": "definition", "offset": [168, 185]}, {"key": "not-limited", "type": "clause", "offset": [201, 212]}, {"key": "in-accordance-with", "type": "clause", "offset": [239, 257]}, {"key": "minimum-spend", "type": "clause", "offset": [306, 319]}, {"key": "minimum-holding", "type": "clause", "offset": [321, 336]}, {"key": "minimum-period", "type": "definition", "offset": [344, 358]}, {"key": "the-customer-shall", "type": "clause", "offset": [364, 382]}, {"key": "service-provided", "type": "clause", "offset": [412, 428]}, {"key": "the-service", "type": "clause", "offset": [451, 462]}, {"key": "by-the-customer", "type": "clause", "offset": [471, 486]}, {"key": "where-applicable", "type": "clause", "offset": [492, 508]}, {"key": "the-equipment", "type": "clause", "offset": [510, 523]}, {"key": "other-products-or-services", "type": "clause", "offset": [536, 562]}, {"key": "agreed-between-the-parties", "type": "clause", "offset": [563, 589]}, {"key": "from-time-to-time", "type": "clause", "offset": [590, 607]}, {"key": "clause-5", "type": "clause", "offset": [633, 641]}, {"key": "o2-website", "type": "definition", "offset": [803, 813]}, {"key": "at-the-time", "type": "clause", "offset": [814, 825]}, {"key": "product-or-service", "type": "definition", "offset": [865, 883]}, {"key": "service-schedule", "type": "clause", "offset": [954, 970]}, {"key": "usage-based-charges", "type": "clause", "offset": [984, 1003]}, {"key": "by-or-on-behalf-of", "type": "definition", "offset": [1038, 1056]}, {"key": "the-charges-are-exclusive-of-value-added-tax", "type": "clause", "offset": [1065, 1109]}, {"key": "prevailing-rate", "type": "definition", "offset": [1139, 1154]}, {"key": "increase-or-decrease", "type": "clause", "offset": [1168, 1188]}, {"key": "rental-charges", "type": "definition", "offset": [1189, 1203]}, {"key": "each-year", "type": "definition", "offset": [1204, 1213]}, {"key": "rpi-rate", "type": "definition", "offset": [1221, 1229]}, {"key": "rpi-change", "type": "definition", "offset": [1235, 1245]}, {"key": "the-relevant", "type": "clause", "offset": [1265, 1277]}], "samples": [{"hash": "I8bksupeB", "uri": "/contracts/I8bksupeB#the-charges", "label": "General Conditions for Business Customers", "score": 27.8882331848, "published": true}, {"hash": "cnl0wcgiwmU", "uri": "/contracts/cnl0wcgiwmU#the-charges", "label": "General Conditions for Business Customers", "score": 27.601568222, "published": true}, {"hash": "fWjG9Awu6Ui", "uri": "/contracts/fWjG9Awu6Ui#the-charges", "label": "General Conditions for Business Customers", "score": 27.5433235168, "published": true}], "hash": "56fa4de106f2ee02f97aeb7a315f877b", "id": 2}, {"size": 6, "snippet": "2.1. [*** to be inserted relative to the Ordered IT Products including any delivery charges ***]", "snippet_links": [{"key": "to-be-inserted", "type": "clause", "offset": [10, 24]}, {"key": "the-ordered-it-products", "type": "clause", "offset": [37, 60]}, {"key": "delivery-charges", "type": "definition", "offset": [75, 91]}], "samples": [{"hash": "lP8Gbn19VEL", "uri": "/contracts/lP8Gbn19VEL#the-charges", "label": "Contract for the Provision of Commoditised It Hardware and Software", "score": 25.5811080933, "published": true}, {"hash": "3aQ1d4milaX", "uri": "/contracts/3aQ1d4milaX#the-charges", "label": "Contract for the Provision of Commoditised It Hardware and Software", "score": 25.4401092529, "published": true}, {"hash": "8ln2sV8gxeA", "uri": "/contracts/8ln2sV8gxeA#the-charges", "label": "Contract for the Provision of It Hardware and Software", "score": 22.2847366333, "published": true}], "hash": "0d8f6ac61cb4a716bd5c0e82a3bd6b2d", "id": 3}, {"size": 5, "snippet": "Details of the charges payable by you are set out in section 3.9 of this agreement.", "snippet_links": [{"key": "details-of-the", "type": "clause", "offset": [0, 14]}, {"key": "charges-payable", "type": "clause", "offset": [15, 30]}, {"key": "set-out", "type": "definition", "offset": [42, 49]}, {"key": "section-39", "type": "clause", "offset": [53, 64]}, {"key": "this-agreement", "type": "clause", "offset": [68, 82]}], "samples": [{"hash": "g75Y7M1I31N", "uri": "/contracts/g75Y7M1I31N#the-charges", "label": "Residential Care Licence Agreement", "score": 25.4134159088, "published": true}, {"hash": "62mPXityPJY", "uri": "/contracts/62mPXityPJY#the-charges", "label": "Residential Care Licence Agreement", "score": 24.4715938568, "published": true}, {"hash": "ceLGa7U3RSD", "uri": "/contracts/ceLGa7U3RSD#the-charges", "label": "Residential Care Licence Agreement", "score": 24.3716640472, "published": true}], "hash": "f86724eb3fa016f04e46b71eb183a4fc", "id": 4}, {"size": 5, "snippet": "Details of the charges payable by you are set out in section 3.8 of this agreement. The Charges are payable in advance of your stay and prior to your admission to the Home.", "snippet_links": [{"key": "details-of-the", "type": "clause", "offset": [0, 14]}, {"key": "charges-payable", "type": "clause", "offset": [15, 30]}, {"key": "set-out", "type": "definition", "offset": [42, 49]}, {"key": "section-38", "type": "clause", "offset": [53, 64]}, {"key": "this-agreement", "type": "clause", "offset": [68, 82]}, {"key": "in-advance", "type": "clause", "offset": [108, 118]}, {"key": "your-stay", "type": "clause", "offset": [122, 131]}, {"key": "prior-to", "type": "clause", "offset": [136, 144]}, {"key": "the-home", "type": "definition", "offset": [163, 171]}], "samples": [{"hash": "lLlRW8StoKB", "uri": "/contracts/lLlRW8StoKB#the-charges", "label": "Respite Residential Care Licence Agreement", "score": 24.6632442474, "published": true}, {"hash": "80Zd6uDatNG", "uri": "/contracts/80Zd6uDatNG#the-charges", "label": "Respite Residential Care Licence Agreement", "score": 24.3935661316, "published": true}, {"hash": "bLnNpKWdhpX", "uri": "/contracts/bLnNpKWdhpX#the-charges", "label": "Respite Residential Care Licence Agreement", "score": 24.315536499, "published": true}], "hash": "97fe45da32831c931b0d1d0f32a26c87", "id": 5}, {"size": 5, "snippet": "5.1 The Charges for Services and/or Equipment detailed in the Commercial Schedule(s) are available subject to the Customer fulfilling all of its commitments as set out in this Agreement, including but not limited to:\na) paying the Charges in accordance with this Agreement; and\nb) achieving any applicable Minimum Spend, Minimum Holding and/or Minimum Period.\n5.2 The Customer shall pay the Charges for:\na) each Service provided by O2 (whether or not the Service is used by the Customer);\nb) where applicable, the Equipment; and\nc) any other products or services agreed between the parties from time to time, in accordance with this clause 5.\n5.3 Most Charges are set out in the Commercial Schedule(s). Where a Charge is not set out in the Commercial Schedule, the Charge shall be:\na) as set out on the O2 Website at the time the Equipment, Service or other agreed product or service was supplied; or\nb) as notified to the Customer by O2 (including in a Service Schedule or SBD).\n5.4 Usage based Charges shall be based upon data recorded by or on behalf of O2.\n5.5 The Charges are exclusive of value added tax which will be charged at the prevailing rate.\n5.6 If you are a business customer and your Agreement started before 25 March 2021, your Rental Charges will increase by the RPI Rate of inflation announced every February.\n5.7 If you entered into your Agreement on or after 25 March 2021, and:\n(a) if you are on a Small Biz Tariff, O2 will increase the Rental Charges annually by a percentage comprised of (i) the RPI Rate, plus (ii) 3.9%. If the February RPI Rate is equal to or less than zero your Rental Charges will be increased by 3.9%; and\n(b) if you are on a Business Tariff, your Rental Charges will be increased by the RPI Rate. If the February RPI Rate is equal to or less than zero your Rental Charges will stay the same.\n5.8 The RPI Rate is announced in February and your Rental Charges will take effect in your April bill. O2 will publish the relevant RPI Rate on the O2 Website as soon as it becomes available.", "snippet_links": [{"key": "charges-for-services", "type": "clause", "offset": [8, 28]}, {"key": "commercial-schedule", "type": "definition", "offset": [62, 81]}, {"key": "subject-to-the", "type": "definition", "offset": [99, 113]}, {"key": "set-out", "type": "definition", "offset": [160, 167]}, {"key": "in-this-agreement", "type": "definition", "offset": [168, 185]}, {"key": "not-limited", "type": "clause", "offset": [201, 212]}, {"key": "in-accordance-with", "type": "clause", "offset": [239, 257]}, {"key": "minimum-spend", "type": "clause", "offset": [306, 319]}, {"key": "minimum-holding", "type": "clause", "offset": [321, 336]}, {"key": "minimum-period", "type": "definition", "offset": [344, 358]}, {"key": "the-customer-shall", "type": "clause", "offset": [364, 382]}, {"key": "service-provided", "type": "clause", "offset": [412, 428]}, {"key": "the-service", "type": "clause", "offset": [451, 462]}, {"key": "by-the-customer", "type": "clause", "offset": [471, 486]}, {"key": "where-applicable", "type": "clause", "offset": [492, 508]}, {"key": "the-equipment", "type": "clause", "offset": [510, 523]}, {"key": "other-products-or-services", "type": "clause", "offset": [536, 562]}, {"key": "agreed-between-the-parties", "type": "clause", "offset": [563, 589]}, {"key": "from-time-to-time", "type": "clause", "offset": [590, 607]}, {"key": "clause-5", "type": "clause", "offset": [633, 641]}, {"key": "o2-website", "type": "definition", "offset": [803, 813]}, {"key": "at-the-time", "type": "clause", "offset": [814, 825]}, {"key": "product-or-service", "type": "definition", "offset": [865, 883]}, {"key": "service-schedule", "type": "clause", "offset": [954, 970]}, {"key": "usage-based-charges", "type": "clause", "offset": [984, 1003]}, {"key": "by-or-on-behalf-of", "type": "definition", "offset": [1038, 1056]}, {"key": "the-charges-are-exclusive-of-value-added-tax", "type": "clause", "offset": [1065, 1109]}, {"key": "prevailing-rate", "type": "definition", "offset": [1139, 1154]}, {"key": "business-customer", "type": "definition", "offset": [1173, 1190]}, {"key": "your-agreement", "type": "definition", "offset": [1195, 1209]}, {"key": "rental-charges", "type": "definition", "offset": [1245, 1259]}, {"key": "rate-of-inflation", "type": "definition", "offset": [1285, 1302]}, {"key": "entered-into", "type": "clause", "offset": [1340, 1352]}, {"key": "small-biz-tariff", "type": "definition", "offset": [1420, 1436]}, {"key": "the-rental", "type": "clause", "offset": [1455, 1465]}, {"key": "a-percentage", "type": "definition", "offset": [1486, 1498]}, {"key": "comprised-of", "type": "definition", "offset": [1499, 1511]}, {"key": "equal-to", "type": "definition", "offset": [1574, 1582]}, {"key": "increased-by", "type": "clause", "offset": [1629, 1641]}, {"key": "business-tariff", "type": "definition", "offset": [1672, 1687]}, {"key": "the-relevant", "type": "clause", "offset": [1958, 1970]}], "samples": [{"hash": "fH2mfQmjbyf", "uri": "/contracts/fH2mfQmjbyf#the-charges", "label": "General Conditions for Business Customers", "score": 30.4148235321, "published": true}, {"hash": "4PFgQN3c3o1", "uri": "/contracts/4PFgQN3c3o1#the-charges", "label": "General Conditions for Business Customers", "score": 30.1657218933, "published": true}], "hash": "b621bbda7efc5f0b36a5bcaec85f2582", "id": 6}, {"size": 5, "snippet": "5.1 The Customer shall pay the Charges for:\n(a) each Service (whether or not the Service is used by the Customer);\n(b) where applicable, the Mobile Equipment and/or Hardware; and\n(c) any other products or services agreed between the parties from time to time, in accordance with this clause 5.\n5.2 Most Charges are set out in the Commercial Schedule. Where a Charge is not set out in the Commercial Schedule, the Charge shall be:\n(a) as set out in the O2 Price List at the time the Mobile Equipment, Hardware, Service or other agreed product or service was supplied; or\n(b) as notified to the Customer by O2.\n5.3 All Charges shall be based upon call and billing data recorded by or on behalf of O2 where applicable.\n5.4 The Charges are exclusive of value added tax which will be charged at the prevailing rate.\n5.5 Unless otherwise stated in the Commercial Schedule or the O2 Price List:\n(a) call prices are quoted by the minute;\n(b) the duration of each call shall be measured in whole seconds, any part thereof will be rounded up to the next whole second;\n(c) each call shall be charged excluding VAT, based on the duration, the ex VAT cost of each call is then calculated and the result rounded up to the nearest \u2587\u2587\u2587\u2587\u2587. VAT is then added where applicable to the total of all charges on the Customer\u2019s invoice;\n(d) peak rate call Charges apply from 07:00 to 19:00, Monday to Friday;\n(e) weekend rate call Charges apply from midnight on Friday to midnight on Sunday;\n(f) off peak rate call Charges apply at all times when peak rate or weekend rate call Charges do not apply; and\n(g) all calls are subject to a minimum Charge.", "snippet_links": [{"key": "the-customer-shall", "type": "clause", "offset": [4, 22]}, {"key": "charges-for", "type": "clause", "offset": [31, 42]}, {"key": "the-service", "type": "clause", "offset": [77, 88]}, {"key": "by-the-customer", "type": "clause", "offset": [97, 112]}, {"key": "where-applicable", "type": "clause", "offset": [119, 135]}, {"key": "mobile-equipment", "type": "definition", "offset": [141, 157]}, {"key": "other-products-or-services", "type": "clause", "offset": [187, 213]}, {"key": "agreed-between-the-parties", "type": "clause", "offset": [214, 240]}, {"key": "from-time-to-time", "type": "clause", "offset": [241, 258]}, {"key": "in-accordance-with", "type": "clause", "offset": [260, 278]}, {"key": "clause-5", "type": "clause", "offset": [284, 292]}, {"key": "set-out", "type": "definition", "offset": [315, 322]}, {"key": "commercial-schedule", "type": "definition", "offset": [330, 349]}, {"key": "o2-price-list", "type": "definition", "offset": [452, 465]}, {"key": "at-the-time", "type": "clause", "offset": [466, 477]}, {"key": "product-or-service", "type": "definition", "offset": [534, 552]}, {"key": "billing-data", "type": "definition", "offset": [654, 666]}, {"key": "by-or-on-behalf-of", "type": "definition", "offset": [676, 694]}, {"key": "the-charges-are-exclusive-of-value-added-tax", "type": "clause", "offset": [720, 764]}, {"key": "prevailing-rate", "type": "definition", "offset": [794, 809]}, {"key": "unless-otherwise-stated", "type": "clause", "offset": [815, 838]}, {"key": "duration-of", "type": "definition", "offset": [938, 949]}, {"key": "shall-be-measured", "type": "clause", "offset": [960, 977]}, {"key": "based-on", "type": "definition", "offset": [1104, 1112]}, {"key": "ex-vat", "type": "clause", "offset": [1131, 1137]}, {"key": "cost-of", "type": "clause", "offset": [1138, 1145]}, {"key": "applicable-to", "type": "definition", "offset": [1247, 1260]}, {"key": "the-total", "type": "clause", "offset": [1261, 1270]}, {"key": "call-charges", "type": "clause", "offset": [1327, 1339]}, {"key": "monday-to-friday", "type": "clause", "offset": [1367, 1383]}, {"key": "off-peak-rate", "type": "definition", "offset": [1472, 1485]}, {"key": "at-all-times", "type": "definition", "offset": [1505, 1517]}, {"key": "subject-to", "type": "clause", "offset": [1598, 1608]}, {"key": "minimum-charge", "type": "clause", "offset": [1611, 1625]}], "samples": [{"hash": "90t6lpLSiS3", "uri": "/contracts/90t6lpLSiS3#the-charges", "label": "Service Agreement", "score": 21.4516658783, "published": true}, {"hash": "TESdk72jKV", "uri": "/contracts/TESdk72jKV#the-charges", "label": "Service Agreement", "score": 21.0, "published": true}], "hash": "8297e8ebeb530cef5c2efe3bd263ac63", "id": 7}, {"size": 4, "snippet": "5.1 The Charges for Services and/or Equipment detailed in the Commercial Schedule and/or Sales Order are available subject to the Customer fulfilling all of its commitments as set out in this Agreement, including but not limited to:\na) paying the Charges in accordance with this Agreement; and\nb) performing any acts, duties and other obligations set out or required in a Transaction Document.\n5.2 The Customer shall pay the Charges for:\na) each Service provided by the Company (whether or not the Service is used by the Customer);\nb) where applicable, the Equipment; and\nc) any other products or services agreed between the parties from time to time, in accordance with this clause 5.\n5.3 Most Charges are set out in the Commercial Schedule and/or Sales Order. Where a Charge is not set out in the Commercial Schedule, the Charge shall be:\na) as set out on the Company Website at the time the Equipment, Service or other agreed product or service was supplied; or\nb) as notified to the Customer by Company (including in a Service Schedule or quotation).\n5.4 Usage based Charges shall be based upon data recorded by or on behalf of Company. The Customer accepts that the call tariffs set out in the Company price lists and tariffs are set by the Company by reference to the telecommunications tariffs of third parties which the Company pays to provide the Services to the Customer (insofar as the applicable Services are being provided to the Customer by the Company). Those third-party tariffs are not controlled by the Company and are subject to increase or decrease at any time. Due to the nature of these circumstances the Company may increase or decrease its call tariff changes as set out on the price list and the Customer shall pay such increased or decreased rate in the charges.\n5.5 The Charges are exclusive of sales, use or other tax or levy, which will be charged at the applicable rate.\n5.6 On 1st January each year the Company may increase or decrease Charges by the CPI Rate (a \u201cCPI Change\u201d). Company will notify the Customer or publish the relevant CPI Rate on the Company Website as soon as it becomes available.\n5.7 The Charges will include a number of visits being made and/or amount of support being provided to the Customer Site where specified in a Transaction Document. Where either additional visits and/or support over and above this stated number or where remote visits or support longer than 30 minutes are required, the Company shall be entitled to make a reasonable charge for such additional visits, which amounts shall be invoiced to and paid by Customer.\n5.8 All prices are subject to a Site survey and final quotation. The Customer accepts that following a survey the Company may in its sole discretion amend the price within 30 days of the survey to reflect the actual requirements of the Site without any formal variation process and the new price shall apply to this Agreement. In the event of an increase of more than 10% to the price the agreed variation procedure whereby both parties\u2019 authorised representatives sign the variation agreement shall be used. Where no variation can be agreed the Company reserves the right but not the obligation to cancel the Agreement within 10 days of the new price being issued and no reply or a refusal to vary being made by the Customer.\n5.9 Notwithstanding clause 5.8, the Company reserves the right, by giving notice to the Customer at any time before delivery, to make reasonable increases to the price of the Services and Equipment to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (such as any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture), any change in delivery dates, quantities or specifications for the Services and Equipment which is requested by the Customer, or any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate information or instructions.", "snippet_links": [{"key": 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