The Service Provider must. (a) use Project Management tools, including Project Management systems, as reasonably necessary to perform the Services;
(b) provide Health during the Term and any Disengagement Period with reports on the performance of the Project, including to information and data contained within or available through the Project Management tools, to enable Health or its nominee to:
(i) make use of the Services; or
(ii) review or audit the Services; and
(c) cooperate and work with Health and any Other Service Provider that is involved in the delivery of the Project.
The Service Provider must provide the accounts and records relating to this Services Agreement to Health upon request (or such other period of time the Parties agree in writing) to allow Health to verify accuracy and compliance with the requirements of this Services Agreement; and
The Service Provider must. (a) use due care to safeguard Health's Confidential Information and comply with any security requirements specified by Health from time to time;
(b) implement security practices against any unauthorised copying, use, disclosure (whether that disclosure is oral, in writing or in any other form), access and damage or destruction of any of Health Confidential Information;
(c) immediately notify Health if the Service Provider:
(i) suspects or becomes aware of any unauthorised access to or copying, use, disclosure in any form, damage or destruction of any of Health Confidential Information; or
(ii) is required by law to disclose any of Health's Confidential Information;
(d) take all reasonable steps to enforce any obligation of confidence imposed or required to be imposed by this Services Agreement; and
(e) do all things, execute all Documents and give all assistance reasonably required by Health to enforce any obligation of confidence imposed or required to be imposed by this Services Agreement.
The Service Provider must. (a) ensure that a comprehensive, accurate, up-to-date, consolidated record is kept of all Intellectual Property Rights incorporated in or related to the Services (IP Register), that will enable Health to determine for each item:
(i) the ownership and licensing, usage or other access arrangements for that item; and
(ii) the method by which the Service Provider has made that item available to Health and End Users under this Services Agreement (that is, which of the mechanisms in clause 64.1.5 has been utilised);
(b) provide a copy of that record to Health upon request, at no additional charge; and
(c) otherwise follow best practice for managing Intellectual Property Rights in relation to the Services.
The Service Provider must cooperate with the Step In Party in the exercise of the Step In Powers to enable the Step In Party to exercise the Step In Powers effectively and expeditiously; and
The Service Provider must. (a) report to the Contract Manager about the performance of the Services regularly or otherwise as directed by the Contract Manager;
(b) accept any notice or document issued by the City;
(c) liaise with the Contract Manager in good faith, in particular in relation to complaints, comments or other communications received about the Services; and
(d) provide any information requested by the Contract Manager to assist the City in assessing the performance of the Service Provider under this Agreement.
The Service Provider must. Be CPA accredited (or any replacement accreditation body) across all the services provided and meet regulatory requirements of MHRA and HTA.
The Service Provider must. 16.1.1. treat all Authority Protected Information as confidential and safeguard it accordingly, implementing appropriate technical and organisational measures to protect Authority Protected Information against disclosure;
16.1.2. only use the Authority Protected Information for the purposes of performing its obligations under the Framework Agreement;
16.1.3. only disclose the Authority Protected Information to such Service Provider Representatives that are directly involved in the performance of the Framework Agreement and need to know the information; and
16.1.4. not disclose any Authority Protected Information without the prior written consent of the Authority.
The Service Provider must. (a) nominate an Information Governance Lead;
(b) nominate a Data Protection Officer if applicable; and
(c) ensure that the Council is kept informed at all times of the identities and contact details of the Information Governance Lead and the Data Protection Officer if applicable; and
The Service Provider must a) Conduct a minimum of fortnightly phone support to the carer.
b) Conduct a visit within the first six weeks of a carer attending a new care environment.
c) Conduct a minimum of 6 monthly face-to-face visits in each In Home Care environment and provide carers with support via play sessions, training and email contact.
d) Provide relevant support and assistance to carers, including helping to identify the individual needs of each child in care, planning relevant experiences and monitoring development.
e) Develop and implement a hazard checklist.
f) Identify and assist in meeting carers’ needs, including pre-service and in- service training, professional development, networking and equipment needs.
g) Develop and assist in the implementation of a behavioural intervention plan if applicable.
h) Ensure the care environment represents a safe working environment.
