Trade Disputes. In the event of a trade dispute, it is the responsibility of the customer to contact a FXDD representative in a timely manner via e-mail (xxxxxxx@xxxx.xxx) or the telephone at (+000) 0000 0000. The Customer should specify the deal ID or deal number, the specific dispute with the trade and any other information relating to the deal in question. Upon knowledge of the details of the dispute, an FXDD representative will analyse the deal and price logs and respond directly to the client. FXDD cannot settle disputes that are not brought to the attention of FXDD representatives in a timely manner. For example, should a Customer knowingly delay reporting a trade dispute in an attempt to benefit from a “free option” as a result of the problem, the Customer would be considered responsible for the transaction. In addition, disputes submitted after additional deals have been done in the Account, may subject the Customer to waiving his right to partial or full restitution.
Appears in 1 contract
Samples: Customer Agreement
Trade Disputes. In the event of a trade dispute, it is the responsibility of the customer to contact a FXDD representative in a timely manner via e-mail e‐mail (xxxxxxx@xxxx.xxx) or the telephone at (+000) 0000 0000. The Customer should specify the deal ID or deal number, the specific dispute with the trade and any other information relating to the deal in question. Upon knowledge of the details of the dispute, an FXDD representative will analyse the deal and price logs and respond directly to the client. FXDD cannot settle disputes that are not brought to the attention of FXDD representatives in a timely manner. For example, should a Customer knowingly delay reporting a trade dispute in an attempt to benefit from a “free option” as a result of the problem, the Customer would be considered responsible for the transaction. In addition, disputes submitted after additional deals have been done in the Account, may subject the Customer to waiving his right to partial or full restitution.
Appears in 1 contract
Samples: Customer Agreement
Trade Disputes. In the event of a trade dispute, it is the responsibility of the customer to contact a FXDD representative in a timely manner via e-mail (xxxxxxx@xxxx.xxx) xxxxxxx@xxxx.xx or the telephone at (+000) 0000 0000-0000. The Customer should specify the deal ID or deal number, the specific dispute with the trade and any other information relating to the deal in question. Upon knowledge of the details of the dispute, an FXDD representative will analyse the deal and price logs and respond directly to the client. FXDD cannot settle disputes that are not brought to the attention of FXDD representatives in a timely manner. For example, should a Customer knowingly delay reporting a trade dispute in an attempt to benefit from a “free option” as a result of the problem, the Customer would be considered responsible for the transaction. In addition, disputes submitted after additional deals have been done in the Account, may subject the Customer to waiving his right to partial or full restitution.
Appears in 1 contract
Samples: Customer Agreement