Violations. The following rules are agreed for communication in the event of violation: ● In case of violations of the Services targets for four months or two consecutive months, the component provider will provide justifications to EGI Foundation. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 37 contracts
Samples: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Violations. The EGI Foundation commits to inform the Customer, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: ● • In case of violations of the Services targets for four months or two consecutive months, the component provider EGI Foundation will provide justifications to EGI Foundationthe Customer. ● o In case of unavailability of the Component Provider to provide the Service(s), the EGI Foundation will search for a new Component Provider and support migration. • The Customer will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Violations. The following rules are agreed for communication in the event of violation: ● In case of violations of the Services targets for four months or two consecutive months, the component provider Component Provider will provide justifications to EGI Foundation. ● EGI Foundation will notify the supporting Component Provider in case of suspected violation via the EGI Service Desk (Section 3). The case will be analysed to identify the cause and verify the violation.
Appears in 4 contracts
Samples: Egi Vo Operational Level Agreement, Operational Level Agreement, Egi Vo Operational Level Agreement
