Warranty Service. The contractor shall provide, at no additional cost to the government, a minimum one-year system warranty (or the warranty provided by the OEM, whichever is longer) for all hardware and software purchased under this contract, including all equipment supplied, installed, and integrated by the contractor. The equipment warranty shall provide for repair and distribution of updated software to all users who purchased the software under this contract. The contractor shall provide to the OCO for their review and approval a written description of the warranty service associated with each product and service delivered under the contract at the time of acceptance. The contractor shall repair or replace malfunctioning equipment covered by warranty within five business days or as specified in the order. The contractor shall provide to the government a point of contact for the warranty during the Normal Business Day (7AM – 7PM Local Time) or for a longer period if so specified in the order. The warranty shall begin at the time the final system acceptance form is signed.
Appears in 3 contracts
Samples: Indefinite Delivery Indefinite Quantity Contract, Indefinite Delivery Indefinite Quantity Contract, Indefinite Delivery Indefinite Quantity Contract
Warranty Service. The contractor shall provide, at no additional cost to the government, a minimum one-year one‐year system warranty (or the warranty provided by the OEM, whichever is longer) for all hardware and software purchased under this contract, including all equipment supplied, installed, and integrated by the contractor. The equipment warranty shall provide for repair and distribution of updated software to all users who purchased the software under this contract. The contractor shall provide to the OCO for their review and approval a written description of the warranty service associated with each product and service delivered under the contract at the time of acceptance. The contractor shall repair or replace malfunctioning equipment covered by warranty within five business days or as specified in the order. The contractor shall provide to the government a point of contact for the warranty during the Normal Business Day (7AM – 7PM Local Time) or for a longer period if so specified in the order. The warranty shall begin at the time the final system acceptance form is signed.
Appears in 2 contracts
Samples: Indefinite Delivery Indefinite Quantity Contract, Indefinite Delivery Indefinite Quantity Contract