AMENDMENT NO. 2 TO MASTER SERVICES AGREEMENT
Exhibit 10.3
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange
Commission.
AMENDMENT NO. 2 TO
MASTER SERVICES AGREEMENT
MASTER SERVICES AGREEMENT
This Amendment No. 2 (this “Amendment”) to the Master Services Agreement dated August 1,
2009 (the “Agreement”) is hereby entered into as of December 17, 2010 and effective August 31, 2010
by and between Symetra Life Insurance Company, a Washington corporation (including its successors
and permitted assigns, “Symetra”), and Affiliated Computer Services, Inc., a Delaware corporation
(including its successors and permitted assigns, “ACS”). Capitalized terms not otherwise defined
herein shall have the meaning ascribed to them in the Agreement.
NOW THEREFORE, in consideration of the representations, warranties, promises and covenants
contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy
of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the
foregoing and as follows:
1. Amendment to Schedule 3, Section 7.1.5. Section 7.1.5 is replaced with the following:
7.1.5 Project Services. Project Services are charged on a monthly basis in the fixed
dollar amount set forth in Appendix 3.1 for Services that span all Service Towers.
Project Services shall mean work requested by Symetra so long as: (a) the request is
for a discrete unit of non-recurring work that requires start-up, planning and
execution; (b) the work is not required for ACS to meet other obligations under the
Agreement; and (c) the work is not required to meet SLAs (which work ACS shall perform
without incremental cost to Symetra).
If Symetra authorizes an increase in the project Services per month, the rate for such
additional Services shall be provided based on the rates set forth in Schedule 4 or, for
Third-Party charges, as agreed to by Symetra. If Symetra exceeds the monthly project
Services amount available in a given month, the excess amount will be charged using the
rates set forth in Schedule 4 or, for Third-Party charges, as agreed to by Symetra. If
Symetra does not fully utilize the fixed dollar amount available in a given month, the
balance of the unused dollar amount available for that month shall carry forward
month-over-month. The dollar amount shall accumulate and aggregate and be usable for a
twelve (12) month period from the date that amount accrued, after which time such dollar
amount for that corresponding month shall expire.
ACS shall provide Symetra with an additional [***] per month of project Services at no
cost to Symetra during Contract Years 1 and 2. For Contract Year 2, the [***] per month
will accrue and not expire in accordance with the methodology in this Section 7.1.5 of
Schedule 3 of the Agreement and Symetra may hold those values for use at any time during
the contract term.
2. Amendment to Schedule 3, Section 7.6.4. Section 7.6.4 is replaced with the
following:
7.6.4 Doc1 e2Vault Archive/iProof. Pricing is on a per-image basis. The overall scope
of work included in the price is comprised of the following:
• | The Xxxxx hardware and software licenses specifically used to create the input file. This does not include ACS hardware or software or any hardware or software used for other Xxxxx solutions priced elsewhere (i.e. only items specific to this process); | ||
• | The creation of the input file for ingestion into e2Vault application; | ||
• | Software support for e2Vault (iProof module, Archive module, and Render module); | ||
• | Software licenses for e2Vault; | ||
• | Software upgrades required to maintain currency (n-2). This does not include upgrades requested by Symetra to implement new functionality, such upgrades will be assessed separately to determine any cost impacts to Symetra; and | ||
• | Monthly reporting for this process. |
In the event that Xxxxx elects to move from Doc1 e2Vault Archive to another image
archive solution, Symetra will have the option to renegotiate the then current rate
schedule as shown in Appendix 3.1. In addition, ACS agrees to renegotiate the baseline
unit rate if over a three (3) consecutive month period, the units billed are greater
than [***].
In the event that a new software version requires functionality beyond the current scope
of Section 7.6.4, Symetra and ACS will negotiate the terms of the additional services.
3. Section 7.7.13 is added to the Agreement.
7.7.13 ePresentment Credit. ACS will provide Symetra with an ePresentment credit of
[***]to be used for project management within the ePresentment project. If Symetra uses
a web based electronic delivery solution not offered by ACS, such credit will no longer
apply. This credit is valid between January 1, 2011 and December 31, 2011.
[Signature Page Follows]
-2-
IN WITNESS WHEREOF, the parties have executed this Amendment No. 2 as of the date and year
first above written.
SYMETRA LIFE INSURANCE COMPANY
By:
|
/s/ Xxxx Xxxxx-Xxxxx | |||
Title: VP, CIO | ||||
Date: 12-17-2010 | ||||
AFFILIATED COMPUTER SERVICES, INC. | ||||
By:
|
/s/ Xxxxxxx Xxxxx | |||
Title: SBU Executive | ||||
Date: December 16, 2010 |
-3-
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange
Commission.
Pricing Appendix
|
The data in this document is Confidential and Proprietary Information | |
Table of Contents
|
Pricing Workbook Table of Contents |
Worksheet Title / Hyperlink | Description | |
Template Instructions |
||
Instructions & Setup Sheet |
READ FIRST—Instructions for Setting up and Completing Pricing Workbook | |
Pricing Summary Sheets |
||
Pricing Summary - 5 Year Rollup |
Summary of Five-Year pricing across all Service Areas | |
Monthly Charges |
||
Data Center |
Pricing for Data Center Services | |
Distributed Computing |
Pricing for Distributed Computing Services | |
Data Network |
Pricing for Data Network Services | |
Help Desk |
Pricing for Help Desk Services | |
Voice Communications |
Pricing for Voice Communications Services | |
Output Processing |
Pricing for Output Processing Services | |
Content Management |
Pricing for Content Management Services | |
Disaster Recovery |
Worksheet for Itemizing Disaster Recovery Charges for Each Tier of Service | |
Other Costs |
||
Migration (Transition) Fees |
Worksheet for itemizing transition (migration) fees for any major change in the ways that services will be delivered | |
Termination Fees |
Worksheet for itemizing Termination Fees for new services only in each Service Area. | |
Vendor Pricing Assumptions |
||
Pricing Assumptions |
Worksheet to itemize all assumptions upon which its pricing is dependent | |
Other Worksheets |
||
Optional Pricing Scenarios |
Worksheet to price alternate solutions to reduce price |
Confidential and Proprietary
|
Summary — 5 Year Rollup Pricing |
SUMMARY—FIVE-YEAR ROLL-UP
Click links for
Service Recipient:
|
Symetra | TOC page | Pricing Assumptions | |
Vendor Name:
|
ACS |
TOTAL ANNUAL SERVICE FEES
Service / Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | Total | ||||||||||||||||||||||||
Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
ANNUAL TOTAL FEES |
$ | 11,414,520 | $ | 10,579,644 | $ | 10,620,036 | $ | 10,757,196 | $ | 10,924,716 | $ | 10,924,716 | $ | 10,924,716 | $ | 76,145,544 |
TOTAL ANNUAL FEES
Service / Description | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | Total | ||||||||||||||||||||||||
Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||
ANNUAL TOTAL FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
EARLY TERMINATION FEES
Early Termination Fees — Data Center |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Distributed Computing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Data Network |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Help Desk |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Voice Communications |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Output Processing |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
Early Termination Fees — Content Management |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||
TOTAL TERMINATION FEES |
$ | 4,728,377 | $ | 4,161,873 | $ | 3,247,766 | $ | 2,841,432 | $ | 2,515,901 |
NOTE: Early termination fees apply only to termination for convenience
|
Termination Fees Details |
YEAR 1 ONE-TIME MIGRATION (TRANSITION) COSTS
Data Center |
$ | [***] | ||
Distributed Computing |
$ | [***] | ||
Data Network |
$ | [***] | ||
Help Desk |
$ | [***] | ||
Voice Communications |
$ | [***] | ||
Output Processing |
$ | [***] | ||
Content Management |
$ | [***] | ||
TOTAL MIGRATION (TRANSITION) FEES |
$ | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.
Page 2 of 19
Confidential and Proprietary
|
Pricing for Data Center |
Data Center
Symetra
ACS
ACS
Click links for |
||||
Pricing | ||||
TOC page | Assumptions | |||
Year 6 | Year 7 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Resource | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe Services (Dedicated system) |
MIPs | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Servers |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Physical Standard Server |
Qty of Servers | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Physical Large Server |
Qty of Servers | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | Y2 represents VM Xxxx host refresh to increase memory to support V Sphere Software License | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Virtual Host Servers |
Qty of Servers | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Virtual Server OS Instances |
Qty of OS Instances | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Servers |
Qty of Servers | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Database Services |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe |
Qty of Instances (Prod, QUA and Dev) | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Servers |
Qty of Instances (Prod, QUA and Dev) | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 1 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 2 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 3 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Storage Services TIER 4 (All in price to include hardware, software, services and tape backup) |
Qty of GB | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Infrastructure Project Services |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Project Pool Hours |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Communication and Collaboraration |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Email including but not limited to Calendar and Email Attachment Encryption. Does not include archiving |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | Includes labor and tools - infrastructure support included in server rates above | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Email Archive |
Qty of Users | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
IM, Livemeeting, etc. |
Qty of Users | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
XXXX |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
EMC VMware Lab Manager |
Qty of Active CPU Slots | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
EMC VMware Lifecycle Manager |
Qty of Active CPU Slots | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ORACLE Core ID Licensing (non-employee) |
Qty of Licenses | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Oracle Core ID Maintenance (non-employee) |
Qty of Licenses | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Total | Total | Total | Total | Total | Total | Total | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Filenet Software Maintenance |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) — see “Pass through detail” sheet |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | VMWare Instance SA-06-026, Email Archive SA-07-035, Manage User Groups SA-07-035, Managed Transport (FTP) SA-08-0021 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
RRC Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | |||||||||||||||||||||||||||||||||||||||||||
Mainframe |
$ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Mainframe Services (including DASD and Tape Processing) |
MIPs | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Servers |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||
Physical Standard Server |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Physical Large Server |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Virtual Host Servers |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Virtual Server OS Instances |
Qty of OS Instances | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Remote Servers |
Qty of Servers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Database Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Mainframe |
Qty of Instances (Prod, QUA and Dev) | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Servers: SQL |
Qty of Instances (Prod, QUA and Dev) | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Storage Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Storage Services TIER 1 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Storage Services TIER 2 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Storage Services TIER 3 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Storage Services TIER 4 (All in price to include hardware, software, services and tape backup) |
Qty of GB | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Communication and Collaboraration |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Email including but not limited to Calendar and Email Attachment Encryption. Does not include archiving |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Email Archive |
Qty of Users | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
IM, Livemeeting, etc. |
Qty of Users | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
XXXX |
Fixed | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
EMC VMware Lab Manager |
Qty of Active CPU Slots | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
EMC VMware Lifecycle Manager |
Qty of Active CPU Slots | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
ORACLE Core ID Licensing (non-employee) |
Qty of Licenses | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Oracle Core ID Maintenance (non-employee) |
Qty of Licenses | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Infrastructure Project Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||
Project Pool Hours |
Hours | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Charge | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
FileNet Application Services |
[***] | [***] | [***] | |||||||||
IT Continuity (Disaster Recovery) |
[***] | [***] | [***] | |||||||||
Total |
[***] | [***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION: |
1. | Called out account management | |
2. | STORAGE — provided tiered storage pricing and adjusted volumes to reflect virtualization and changes to P8 environment | |
3. | P8 ENVIRONMENT — Provided breakout of P8 volumes in a separate sheet “Data Center-P8” | |
4. | Revised XXXX pricing | |
5. | Revised project pool hours rate based of current labor rates | |
6. | Provided better year-over-year efficiencies |
STORAGE TIERING EXPLANATION:
Tier 1 is mainframe storage
Tier 2 is high speed fiber channel connected storage
Tier 3 is medium speed serial connected storage
Tier 4 is WORM storage
Tier 2 is high speed fiber channel connected storage
Tier 3 is medium speed serial connected storage
Tier 4 is WORM storage
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.
Confidential and Proprietary
|
Pricing for Data Center |
Data Network
Symetra
ACS
ACS
Click links for | ||||
Pricing | ||||
TOC page | Assumptions | |||
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Network Services |
[**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Routers (includes all managed services) |
Qty of routers | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Load Balancers |
Qty of load balancers | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
LAN Switches (Wired and wireless and includes all managed services) |
Qty of switches | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Firewalls (includes all managed services) |
Qty of firewalls | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Network IDS |
Fixed | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Host IDS |
Fixed | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Managed penetration |
Fixed | [**] | $ | [***] | [**] | [**] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE | [**] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE | [**] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Total | Total | Total | Total | Total | Total | Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ||||||||||||||||||||||||||||||||||||||||||||
Routers |
Qty of routers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Load Balancers |
Qty of load balancers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Switches |
Qty of switches | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||
Firewalls |
Qty of firewalls | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
Total |
[***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. | Called out account management | |
2. | Added load balancer pricing | |
3. | Adjusted variable rates to reduce management fees | |
4. | Moved “Output T1” pricing to Data Network tower passthrough charges | |
5. | Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.
Confidential and Proprietary
Pricing for Distributed Computing
Distributed Computing
|
Click links for | |||
Pricing | ||||
Symetra
|
TOC page | Assumptions | ||
ACS |
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW) |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services ) |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services ) |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Network Attached Printers |
Qty of Printers | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc. |
Qty of Managed Devices | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Measure | Total | Total | Total | Total | Total | Total | Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
ARC Unit | RRC Unit | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | Price | ARC Unit Price | RRC Unit Price | |||||||||||||||||||||||||||||||||||||||||||
Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services ) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services ) |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Network Attached Printers |
Qty of Printers | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc. |
Qty of Managed Devices | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
Total |
[***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION: |
1. Called out account management
2. Broke pricing down into Headquarters, Remote Offices, and Remote Teleworkers
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
Help Desk | Click links for |
|||
Pricing | ||||
Symetra
|
TOC page | Assumptions | ||
ACS |
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
[***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | [***] | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Help Desk Users (includes all services specified in SOW) |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Measure | Total | Total | Total | Total | Total | Total | Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Symetra Remedy User Licenses |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Fixed user Remedy licenses |
Total Licenses | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | BMC has changed their pricing structure. Includes 5 licenses for Atrium CMDB | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Novell ID Management Licenses |
Total Licenses | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ACS Novell ID Solution will replace this software. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
[***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
[***] | [***] | [***] | [***] | [***] | [***] | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
ARC Unit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | |||||||||||||||||||||||||||||||||||||||||||
Help Desk Users |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
Total |
[***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Updated Remedy licenses count
3. Added Novell ID Management Licences pricing
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
Voice Communications | Click links for |
|||
Pricing | ||||
Symetra
|
TOC page | Assumptions | ||
ACS |
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
$ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | $ | [***] | [***] | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Voice Services as detailed in the Voice Services SOW |
Employee Count | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Call Recording (NICE) |
Qty of Users | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Measure | Total | Total | Total | Total | Total | Total | Total | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Inbound — Access Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Outbound/Inbound — Dedicated Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Outbound — Switched / Business Line Baseline |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
See “Pass-through Detail Sheet” |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
$ | - | $ | - | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
$ | - | $ | - | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
[***] | [***] | [***] | [***] | [***] | [***] | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
ARC Unit | RRC Unit | RRC Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | ARC Unit Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | Price | ARC Unit Price | Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | |||||||||||||||||||||||||||||||||||||||||||
Voice Services as detailed in the Voice Services SOW |
Employee Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Call Recording (NICE) |
Qty of Users | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
On-site voice services support |
[***] | [***] | [***] | |||||||||
Total |
- |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Added pricing for Call Recording (NICE)
3. Added Avaya Maintenance Charges to passthrough detail
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
Output Processing | Click links for |
|||
Pricing | ||||
Symetra
|
TOC page | Assumptions | ||
ACS |
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services (including
fees associated with Schedule 1) |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Printed Image (Dallas) |
Image Count. | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Printed Image (Bellevue) |
Image Count. | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Post-Processing |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6x9 envelopes |
Qty | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
#10 envelopes |
Qty | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Flat envelopes |
Qty | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Boxes |
Qty | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Print Programming |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Postal Presorting |
Qty of #10 and 6x9 Envelopes | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Measure | Total | Total | Total | Total | Total | Total | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
See “Pass-through detail” sheet |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
[***] | [***] | [***] | [***] | [***] | $ | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
[***] | [***] | [***] | [***] | [***] | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
[***] | [***] | [***] | [***] | [***] | [***] | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
ARC Unit | ARC Unit | ARC Unit | ARC Unit | RRC Unit | RRC Unit | |||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | RRC Unit Price | Price | Price | ARC Unit Price | Price | |||||||||||||||||||||||||||||||||||||||||||
Printed Image (Dallas) |
Image Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Printed Image (Bellevue) |
Image Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||
Post-Processing |
$ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6x9 envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
#10 envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Flat envelopes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Boxes |
Qty | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Print Programming |
Fixed | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Doc1e2Vault Archive Images |
Image Count | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Postal Presorting |
Qty of #10 and 6x9 Envelopes | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
DOC1 e2Vault Archive Management Fee |
[***] | [***] | [***] | |||||||||
Total |
[***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
2. Broke down Printed Image pricing to Dallas and Bellevue
3. Moved USPS charges to passthough
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
Content Management | Click links for |
|||
Pricing | ||||
Symetra
|
TOC page | Assumptions | ||
ACS |
Year 6 | Year 7 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Optional | Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Price | Price | Price | Price | Price | Price | Price | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | Baseline | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Measure | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Quantity | Unit Price | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Management Services |
Fixed | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Scanning & Imaging |
Per Image | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | Research in progress to confirm "MicroFiche Conversion Scanning" includes image | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Request |
Per Request | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Indexing — Frontend |
Per Document | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Indexing |
Per Document | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Received Mail Prep |
Per Page | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Backend Scanning Prep |
Per Page | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Paper Scanning |
Per Image | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Electronic Image |
Per Image | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | Research in progress to confirm if "electronic image" includes front-end image processing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Requested Research |
Per Request | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Check Handling |
Per Check | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Copying |
Per Image | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | [***] | $ | [***] | [***] | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY SERVICES FEE |
$ | — | $ | — | $ | — | $ | — | $ | — | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICES FEE |
$ | — | $ | — | $ | — | $ | — | $ | — | [***] | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unit of | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | Monthly | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Pass-Through Description & Vendor | Measure | Total | Total | Total | Total | Total | Total | Total | Description/Comments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Other (specify in Comments) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | 0 | $ | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL PASS-THROUGH FEE |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | 0 | $ | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
ANNUAL SERVICE AREA FEES |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | [***] | [***] |
Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Year 6 Optional | Year 7 Optional | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Vendor Provided Services | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | Price Per Month | |||||||||||||||||||||||||||||||||||||||||||||||||||
ARC Xxxx | XXX Xxxx | XXX Xxxx | XXX Xxxx | XXX Unit | ARC Unit | RRC Unit | ||||||||||||||||||||||||||||||||||||||||||||||||||||
Resource Unit Category | Unit of Measure | Price | RRC Unit Price | ARC Unit Price | RRC Unit Price | Price | Price | ARC Unit Price | Price | Price | RRC Unit Price | Price | RRC Unit Price | ARC Unit Price | Price | |||||||||||||||||||||||||||||||||||||||||||
MicroFiche Conversion Scanning & Imaging |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
MicroFiche Conversion Request |
Per Request | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Indexing — Frontend |
Per Document | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Indexing |
Per Document | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Received Mail Prep |
Per Page | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Backend Scanning Prep |
Per Page | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Paper Scanning |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Electronic Image |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Requested Research |
Per Request | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Check Handling |
Per Check | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Copying |
Per Image | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||
Programming Hours |
Per Hour | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | |||||||||||||||||||||||||||||||||||||||||||
External Business Partner Transmit |
Per Day - Daily cost for automated processing | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Management Fees Detail:
Description | Units | Unit Rate | Monthly Chrg | |||||||||
Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional) |
[***] | [***] | [***] | |||||||||
Total |
[***] |
SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:
1. Called out account management
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.
Transition Fees
|
Click links for | |
Symetra
|
TOC page | |
ACS |
ONE TIME DATA CENTER TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | Transformational activities |
|||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DATA CENTER TRANSITION FEES |
$ | [***] |
ONE TIME DISTRIBUTED COMPUTING TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DISTRIBUTED COMPUTING TRANSITION FEES |
$ | [***] |
ONE TIME DATA NETWORK TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL DATA NETWORK TRANSITION FEES |
$ | [***] |
ONE TIME HELP DESK TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | Novell ID Management SW One-times |
|||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL HELP DESK TRANSITION FEES |
$ | [***] |
ONE TIME VOICE COMMUNICATIONS TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
TOTAL VOICE COMMUNICATIONS TRANSITION FEES |
$ | [***] |
ONE TIME OUTPUT PROCESSING TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
ONE TIME OUTPUT PROCESSING TRANSITION FEES |
$ | [***] |
ONE TIME CONTENT MANAGEMENT TRANSITION FEES
Resource Category (itemize all charges) | Cost Breakdown | Description of Services / Comments | ||||||
Project Team / Management |
$ | [***] | ||||||
Hardware |
$ | [***] | ||||||
Software |
$ | [***] | ||||||
Installation / build-out |
$ | [***] | ||||||
Testing |
$ | [***] | ||||||
Training |
$ | [***] | ||||||
Other (specify) Travel |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Other (specify) |
$ | [***] | ||||||
Shipping/Handling/Storage |
$ | [***] | ||||||
Customs Charges |
$ | [***] | ||||||
Third-party consulting and/or labor |
$ | [***] | ||||||
Taxes |
||||||||
Federal / National |
$ | [***] | ||||||
State / Provincial |
$ | [***] | ||||||
Local |
$ | [***] | ||||||
ONE TIME CONTENT MANAGEMENT TRANSITION FEES |
$ | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Termination Fee Details
|
Click links for | |
Symetra
|
TOC page | |
ACS |
Data Center | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ALL TERMINATION FEES ARE CALCULATED BASED ON TERMINATION IN MONTH 6 OF THE RESPECTIVE CONTRACT YEAR | |||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Distributed Computing | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Data Network | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Help Desk | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | $0 | |||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | N/A - Included in category above | |||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Voice Communications | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Unrecovered start-up and transition expenses |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | — | $ | — | $ | — | $ | — | $ | — | Included in Data Network | |||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Output Processing | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Content Management | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 | Assumptions | ||||||||||||||||
Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement. |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Overhead costs (e.g., payroll taxes, rent) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees)) |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Unrecovered start-up and transition expenses |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Xxxx-up margin total that ACS will apply to actual termination costs |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] | ||||||||||||
Total |
$ | [***] | $ | [***] | $ | [***] | $ | [***] | $ | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Assumptions
Pricing Assumptions
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Click links for | |
Symetra
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TOC page | |
ACS |
ASSUMPTIONS (State all assumptions upon which its pricing is being determined). Insert as many
lines as necessary to ensure all assumptions are accurately expressed.
Data Center Recurring Pricing Assumptions | ||
1
|
This service contract is for 5 plus 2 optional years, beginning on Aug 1, 2009 which is the date of steady-state service commencement. | |
2
|
Monthly Datacenter Benchmark Credit of [***] has been reflected in Server, Storage, and Mainframe rate reductions. | |
3
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Pricing assumes no sales tax on our price to the customer. | |
0
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Xxxxxx XX test included in DR monthly fees. | |
8
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Employee Count will be determined by the number of users from Symetra HR. | |
10
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Pricing assumes transformed environment with aggressive virtualization over a 9 month transformation period beginning at contract Re-Instatement date. Any adjustments to solution may affect pricing. | |
11
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Physical DBA support only on Application/database servers. | |
12
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Email encryption is included in base price. | |
14
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RSA tokens managed are 559. Renewal of RSA tokens is included in account management line item. | |
20
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Filenet Application Services line item represents application support labor (3.4 FTEs). The labor -pricing has increased due to majority of on-shore, highly skilled resources who support this critical application. This BAFO pricing reflects a steady state operational support level. | |
21
|
Physical DBA administration includes installation, patching, upgrades/migrations to new releases, backup methodology, restores either to development/test databases. In addition, ACS’ DBA team provides performance tuning of the production databases, running SQL traces, and uses tools to analyze server CPU, I/O, and cache buffers. ACS implements database objects such as adding triggers, stored procedures, columns, indexes and user passwords as required. ACS also monitors space use, plan for capacity changes, and physical placement of data files. | |
22
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The MIP rate includes MF services and storage and tape associated with operating system. | |
23
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Tier 1 storage is application allocated Symetra storage. | |
25
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DR services excludes non-production Servers | |
28
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VM Lab Manager included in base 3 Host Servers, 1 Lifecycle manager. | |
29
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No RRC rate for Active CPU Slot unit of measure due to SW license limitation for VM Lab Manager and VM Lifecycle Manager. | |
30
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ORACLE Core ID 25,000 licenses included in base. Ongoing maintenance is Symetra’s financial responsiblity. | |
31
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Cost of re-purposed servers for Lab Manager rates are included in the Lab Manager rates and do not include refresh. In the event Symetra request refresh for lab manager host servers, ACS and Symetra will work on rates to meet the requirement. | |
32
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Project Pool is based on a blended rate of [***] times 100 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates. |
Distributed Computing Recurring Pricing Assumptions | ||
1
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Backup of desktops not included. | |
2 |
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14 |
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15 |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Assumptions
Data Network Recurring Pricing Assumptions | ||
1
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Pass-through monthly unit charges based on April 2009 charges from Sprint | |
2 |
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3 |
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4 |
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9 |
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10 |
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11 |
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13 |
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14 |
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15 |
Help Desk Assumptions | ||
1
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Pricing assumes that VIP support for the help desk includes no more than 10% of the overall user base and/or incident volumes. | |
2
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ACS pricing is based on avg call volume of 1.3 calls per user per month. SLA relief will be granted when call volume exceeds 1.5 calls per user per month. | |
3
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Novell Identity Manager 3.6 & Prior 1-User License includes User Application with Search, whitepages and password reset as well as integration with eDirectory, LDAP, AD, Groupwise, Exchange, Notes | |
4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Assumptions
Voice Communications Assumptions | ||
1
|
Monthly pass-through telecom charges based on 12-month average of fees charged. These are the total telecom charges including a [***] markup for voice long distance charges. Data network charges are included in the Data Network tower. | |
2 |
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3 |
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4 |
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5 |
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7 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Output Processing Assumptions | ||
3
|
ACS provides printer supplies (i.e., toner and paper) for print at Bellevue and Symetra provides check printing paper. | |
4
|
Print Programming is based on a Xxxxx labor rate of [***] times 208 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates. | |
5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Assumptions
Content Management Assumptions | ||
1
|
The line item for “Microfiche Conversion Scanning” is the additional cost associated with the capture of an image from microfiche. In a current typical request, to create images from a microfiche, Symetra would be billed the following: | |
1. “Microfiche Conversion Request” to manually find the microfiche by the Symetra provided policy number | ||
2. “Electronic Image” to create the image | ||
3. “Microfiche Conversion Scanning” to cover the additional effort to capture images on the microfiche | ||
To avoid future confusion, ACS has adjusted the description and amount for Row 10 — it is now described as “Microfiche Conversion Scanning and Imaging” at a rate of [***] which combines the previously separated values. | ||
2
|
The “Chase Application Data Capture” SOW is not currently included in the pricing. It will be billed under the terms of the SOW until Symetra and ACS reach an agreement as to how to reflect it otherwise. | |
3 |
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4 |
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5 |
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6 |
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8 |
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10 |
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11 |
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13 |
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14 |
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15 |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Data Center
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
IBM Websphere Application Server SW Maintenance SA-06-025 |
[***] | [***] | [***] | |||||||||||||
VMWare Host and Instance suppoort SA-06-026 |
[***] | [***] | [***] | |||||||||||||
Email Archive management SA-07-035 |
[***] | [***] | [***] | |||||||||||||
Manage User Groups SA-07-035 |
[***] | [***] | [***] | |||||||||||||
Managed Transport (FTP) physical windows server SA-08-0021 |
[***] | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Data Center P8
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Filenet Software Maintenance |
1 | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Data Network
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Telecom Data Charges (Circuits Cincinnati OH.) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Data Charges (Circuits Itasca IL..) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Data Charges (Circuits Miami FL.) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Data Charges (Circuits Norcross GA.) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Data Charges (Circuits Plano TX.) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Data Charges (Circuits South Windsor CT.) — Sprint |
[***] | [***] | [***] | |||||||||||||
Telecom Additional Data Circuits (see “Voice-Data Breakdown” sheet) |
[***] | [***] | [***] | |||||||||||||
Output T1 (Dallas) |
[***] | [***] | [***] | |||||||||||||
Sungard Disaster Recovery Circuit |
[***] | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Distributed Computing
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
None |
||||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Help Desk
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Symetra Remedy User Licenses |
||||||||||||||||
Fixed user Remedy licenses |
[***] | $ | [***] | [***] | ||||||||||||
Novell ID Management Licenses |
[***] | $ | [***] | [***] | ||||||||||||
Other (specify in Comments) |
[***] | |||||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Voice Communications
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
See separate tab “Voice-Data Breakdown” |
[***] | [***] | [***] | |||||||||||||
Avaya Maintenance (Based on FY09 average monthly costs) |
[***] | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Output Processing
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
Postage — Xxxxx (Based on FY09 average monthly costs) |
[***] | [***] | [***] | |||||||||||||
USPS Presort |
[***] | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Content Management
Pass-through Charges (Third-party provided products, services, and/or project expenses)
Monthly | ||||||||||||||||
Pass-Through Description & Vendor | Unit of Measure | Unit Price | Monthly Total | |||||||||||||
None |
[***] | [***] | [***] | |||||||||||||
MONTHLY TOTAL PASS-THROUGH FEE | [***] | |||||||||||||||
ANNUAL PASS-THROUGH FEE | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Xxxxx | Xxxxxx 0 | Xxxx | Xxxxx | Invoice Date | BTN | Carrier | |||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3839100974 | [***] | [***] | CINCINNATI | OH | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3820600281 | [***] | [***] | ITASCA | IL | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3843601180 | [***] | [***] | MIAMI | FL | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3844500713 | [***] | [***] | NORCROSS | GA | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3851301160 | [***] | [***] | PLANO | TX | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3876500069 | [***] | [***] | SOUTH WINDSOR | CT | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 510840 | 5108400409 | CIRCUIT | PLHIGL452309 | [***] | [***] | BELLEVUE | WA | 4/8/2009 | 2253922 | Integra Telecom | |||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | DHEC295933100 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | DHEC295933200 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | DHEC2959933300 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | DHEC799999600 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | DHEC799999700 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | KZET295933124 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | KZET295933224 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | KZET309437624 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | KZET309507724 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024373393 | 800243733930409 | CIRCUIT | KZET585540324 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | 206T512856 | 206T5128560306 | TRUNK | 206t512856 | [***] | [***] | BELLEVUE | WA | 3/23/2009 | 206t512856 | QWEST | |||||||||||||||||||||
[***]
|
Data | [***] | 206T512856 | 206T5128560409 | TRUNK | 206t512856 | [***] | [***] | BELLEVUE | WA | 4/23/2009 | 206t512856 | QWEST | |||||||||||||||||||||
[***]
|
Data | [***] | 206T512857 | 206T5128570309 | TRUNK | 206t512857 | [***] | [***] | BELLEVUE | WA | 3/23/2009 | 206t512857 | QWEST | |||||||||||||||||||||
[***]
|
Data | [***] | 206T512857 | 206T5128570409 | TRUNK | 206t512857 | [***] | [***] | BELLEVUE | WA | 4/23/2009 | 206t512857 | QWEST | |||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3839701066 | [***] | [***] | BETHEL PARK | PA | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 259930 | 0000000000 | CIRCUIT | 60KDGS100946TW | [***] | [***] | HILLSBORO | OR | 4/15/2009 | tw telecom | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3818100781 | [***] | [***] | HILLSBORO | OR | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3818300018 | [***] | [***] | HILLSBORO | OR | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 000831582763 | 0008315827630409 | CIRCUIT | LDPL000005510674672 | [***] | [***] | HILLSBORO | OR | 4/16/2009 | 000831582763 | VERIZON | |||||||||||||||||||||
[***]
|
Data | [***] | 831582763 | 0008315827630409 | CIRCUIT | LDPL000005510674672 | [***] | [***] | HILLSBORO | OR | 4/16/2009 | 000831582763 | VERIZON | |||||||||||||||||||||
[***]
|
Data | [***] | 925418070 | 9254180700409 | CIRCUIT | 66654998 | [***] | [***] | HILLSBORO | OR | 4/2/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 80024340152 | 800243401520409 | CIRCUIT | DHEC155915 | [***] | [***] | HILLSBORO | OR | 3/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Data | [***] | Y2110147 | Y21101470409 | CIRCUIT | U149695 | [***] | [***] | HILLSBORO | OR | 4/10/2009 | MCI | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3883300190 | [***] | [***] | INDIANAPOLIS | IN | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3834800878 | [***] | [***] | LONDON | KY | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3891500102 | [***] | [***] | MIAMI | FL | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
Data | [***] | 13154295 | 131542950409 | CIRCUIT | 3836201199 | [***] | [***] | SOUTH WINDSOR | CT | 4/7/2009 | SPRINT | ||||||||||||||||||||||
[***]
|
DATA | [***] | [***] | [***] | ||||||||||||||||||||||||||||||
[***]
|
[***] | [***] | [***] | |||||||||||||||||||||||||||||||
[***]
|
Voice | [***] | 5123741317 | 51237413170409 | LINE | 5123741317 | [***] | [***] | AUSTIN | TX | 4/15/2009 | 5123741317 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5123741317 | [***] | [***] | AUSTIN | TX | 4/1/2009 | 5123741317 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 8143551770 | 81435517700309 | LINE | 8143551770 | [***] | [***] | BELLEFONTE | PA | 3/22/2009 | 8143551770 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 8143551770 | 81435517700409 | LINE | 8143551770 | [***] | [***] | BELLEFONTE | PA | 4/22/2009 | 8143551770 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 5031776869 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 8401362967 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 8401693297 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 8401745084 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 0000000000 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5068768167 | 50687681670409 | CALLING CARD | 8660118765 | [***] | [***] | BELLEVUE | WA | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6103631255 | 61036312550409 | LINE | 6103631255 | [***] | [***] | BELLEVUE | WA | 4/13/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4252568000 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | 4252568000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4254550722 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6103631255 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4254838791 | [***] | [***] | Bothell | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 3034690364 | 30346903640409 | LINE | 3034690364 | [***] | [***] | Broomfield | CO | 4/7/2009 | QWEST | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3034690364 | [***] | [***] | Broomfield | CO | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 7344339124 | [***] | [***] | Chelsea | MI | 4/1/2009 | 7344339124 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 5135283043 | 51352830430309 | LINE | 5135283043 | [***] | [***] | CINCINNATI | OH | 3/22/2009 | CINCINNATI XXXX | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5135283043 | 51352830430409 | LINE | 5135283043 | [***] | [***] | CINCINNATI | OH | 4/22/2009 | CINCINNATI XXXX | ||||||||||||||||||||||
[***]
|
Voice | [***] | 5135283900 | 51352839000309 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 3/22/2009 | 5135283900 | CINCINNATI XXXX | |||||||||||||||||||||
[***]
|
Voice | [***] | 5135283900 | 51352839000409 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 4/22/2009 | 5135283900 | CINCINNATI XXXX | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5135281382 | [***] | [***] | CINCINNATI | OH | 4/1/2009 | 5135281382 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5135283900 | [***] | [***] | CINCINNATI | OH | 4/1/2009 | 5135283900 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7167419291 | 71674192910409 | LINE | 7167419291 | [***] | [***] | Xxxxxxxx | NY | 4/10/2009 | 0000000000 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 7048940007 | 70489400070309 | LINE | 7048940007 | [***] | [***] | Cornelius | NC | 3/20/2009 | 7048940007 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7048940007 | 70489400070409 | LINE | 7048940007 | [***] | [***] | Cornelius | NC | 4/20/2009 | 7048940007 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 2539129524 | 25391295240309 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 3/8/2009 | 2539129524 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 4/1/2009 | 2539129524 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2539129524 | [***] | [***] | DUPONT | WA | 3/22/2009 | 2539129524 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 5036246406 | 50362464060409 | LINE | 5036246406 | [***] | [***] | Durham | OR | 4/16/2009 | 5036246406 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5036246406 | [***] | [***] | Durham | OR | 4/1/2009 | 5036246406 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2539521183 | [***] | [***] | Edgewood | WA | 3/22/2009 | 2539521183810 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 100084650701 | 1000846507010409 | LINE | 6183075369 | [***] | [***] | EDWARDSVILLE | IL | 4/16/2009 | 6183075369 | CHARTER COMMUNICATIONS | |||||||||||||||||||||
[***]
|
Voice | [***] | 6103636771 | 61036367710409 | LINE | 6103636771 | [***] | [***] | EXTON | PA | 4/13/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 8014510325 | [***] | [***] | Farmington | UT | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 000695965763 | 0006959657630409 | LINE | 4345256470 | [***] | [***] | FOREST | VA | 4/1/2009 | 4345256470 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 8175603517 | 81756035170409 | LINE | 8175603517 | [***] | [***] | FORTH WORTH | TX | 4/13/2009 | 8175603517 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081758 | [***] | [***] | Geneva | IL | 2/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081759 | [***] | [***] | Geneva | IL | 2/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6302081758 | 6302081758Rebate | LINE | 6302081763 | [***] | [***] | Geneva | IL | 2/10/2009 | 6302081758 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7022601924 | 70226019240409 | LINE | 7022601924 | [***] | [***] | XXXXXXXXX | NV | 4/3/2009 | 7022601924 | EMBARQ | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 7022601924 | [***] | [***] | XXXXXXXXX | NV | 4/1/2009 | 7022601924 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 8282940368 | 82829403680409 | LINE | 8282940368 | [***] | [***] | Hickory | NC | 4/10/2009 | 8282940368 | EMBARQ | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 8282940368 | [***] | [***] | Hickory | NC | 4/1/2009 | 8282940368 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 28185570780409 | LINE | 0000000000 | [***] | [***] | HOUSTON | TX | 4/13/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 28197098430309 | LINE | 0000000000 | [***] | [***] | Houston | TX | 3/19/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | Houston | TX | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | HOUSTON | TX | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 63025006210409 | LINE | 0000000000 | [***] | [***] | ITASCA | IL | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6302501345 | 00000000000000 | LINE | 6302501345 | [***] | [***] | ITASCA | IL | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6302500245 | [***] | [***] | ITASCA | IL | 4/1/2009 | 6302500245 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | ITASCA | IL | 4/1/2009 | 0000000000 | AT&T |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Xxxxx | Xxxxxx 0 | Xxxx | Xxxxx | Invoice Date | BTN | Carrier | |||||||||||||||||||||
[***]
|
Voice | [***] | 9047459892 | 90474598920409 | LINE | 9047459892 | [***] | [***] | JACKSONVILLE | FL | 4/14/2009 | 9047459892 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 9047459892 | [***] | [***] | JACKSONVILLE | FL | 4/1/2009 | 9047459892 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 8165257713 | 81652577130409 | LINE | 8165257713 | [***] | [***] | LEES SUMMIT | MI | 4/3/2009 | 8165257713 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 8165257713 | 81652577130409 | LINE | 8165257714 | [***] | [***] | LEES SUMMIT | MI | 4/3/2009 | 8165257713 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5098915351 | [***] | [***] | LIBERTY LAKE | WA | 4/1/2009 | 5098915351 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5098915351 | [***] | [***] | LIBERTY LAKE | WA | 3/22/2009 | 5098915351 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 8479400760 | 84794007600309 | LINE | 8479400760 | [***] | [***] | LINCOLNSHIRE | IL | 3/28/2009 | 8479400760 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 8479400760 | [***] | [***] | LINCOLNSHIRE | IL | 4/1/2009 | 8479400760 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 5094660743 | 50946607430309 | LINE | 5094660743 | [***] | [***] | MASON | OH | 3/11/2009 | 5094660743 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5094660743 | [***] | [***] | MASON | OH | 4/1/2009 | 5094660743 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5094660743 | [***] | [***] | MASON | OH | 3/22/2009 | 5094660743 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 3053830898 | 30538308980409 | LINE | 3053830898 | [***] | [***] | MIAMI | FL | 4/14/2009 | 3053830898 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3053830898 | [***] | [***] | MIAMI | FL | 4/1/2009 | 3053830898 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 9706263345 | 97062633450409 | LINE | 9706263345 | [***] | [***] | MONTROSE | CO | 4/16/2009 | 9706263345 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 9706263345 | [***] | [***] | MONTROSE | CO | 4/1/2009 | 9706263345 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 4357871112 | 43578711120409 | LINE | 4357871112 | [***] | [***] | NIBLEY | UT | 4/16/2009 | 4357871112 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4357871112 | [***] | [***] | NIBLEY | UT | 4/1/2009 | 4357871112 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6787281550 | 67872815500309 | LINE | 6787281550 | [***] | [***] | NORCROSS | GA | 3/22/2009 | 6787281540 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6787281550 | 67872815500409 | LINE | 6787281550 | [***] | [***] | NORCROSS | GA | 4/22/2009 | 6787281540 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7705821208 | 77058212080309 | LINE | 7705821208 | [***] | [***] | NORCROSS | GA | 3/25/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4258889473 | [***] | [***] | NORCROSS | GA | 4/1/2009 | 4258889473 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6787281540 | [***] | [***] | NORCROSS | GA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 50372296350309 | LINE | 0000000000 | [***] | [***] | OREGON CITY | OR | 3/16/2009 | 0000000000 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | OREGON CITY | OR | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 503Z220305 | 503Z0000000000 | LINE | 0000000000 | [***] | [***] | OREGON CITY | OR | 3/22/2009 | 0000000000 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 503Z220305 | 503Z2203050409 | LINE | 0000000000 | [***] | [***] | OREGON CITY | OR | 4/22/2009 | 0000000000 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 4403546928 | 44035469280409 | LINE | 4403546928 | [***] | [***] | Painesville Township | OH | 4/13/2009 | 4403546928 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4403546928 | [***] | [***] | Painesville Township | OH | 4/1/2009 | 4403546928 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6263560216 | 62635602160309 | LINE | 6263560216 | [***] | [***] | Pasadena | CA | 3/28/2009 | 6263560216 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6263560216 | [***] | [***] | Pasadena | CA | 4/1/2009 | 6263560216 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 9725090951 | 97250909510409 | LINE | 9725090951 | [***] | [***] | PLANO | TX | 4/1/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 9726331800 | 97263318000309 | LINE | 9726331800 | [***] | [***] | PLANO | TX | 3/28/2009 | 9726331800 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 97263386320409 | LINE | 0000000000 | [***] | [***] | PLANO | TX | 4/4/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 9726331800 | [***] | [***] | PLANO | TX | 4/1/2009 | 9726331800 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 3608953270 | 00000000000000 | LINE | 3608953270 | [***] | [***] | Port Orchard | WA | 4/7/2009 | 3608953270 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3608953270 | [***] | [***] | Port Orchard | WA | 4/1/2009 | 3608953270 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4252261293 | [***] | [***] | RENTON | WA | 3/22/2009 | 4252261293 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4256875850 | [***] | [***] | Renton | WA | 3/22/2009 | 4256875850 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 5096289331 | 00000000000000 | LINE | 5096289331 | [***] | [***] | RICHLAND | WA | 4/1/2009 | 5096289331 | VERIZON NORTHWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 3393414807 | 33934148070409 | LINE | 3393414807 | [***] | [***] | SAN DIEGO | CA | 4/7/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6192200081 | 00000000000000 | LINE | 6192200081 | [***] | [***] | SAN DIEGO | CA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6192960486 | 61929604860309 | LINE | 6192960486 | [***] | [***] | SAN DIEGO | CA | 3/14/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6192960486 | 00000000000000 | LINE | 6192960486 | [***] | [***] | SAN DIEGO | CA | 4/14/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 61929731560409 | LINE | 0000000000 | [***] | [***] | SAN DIEGO | CA | 4/19/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | SAN DIEGO | CA | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7605981558 | 7605981558Rebate | LINE | 7605981558 | [***] | [***] | San Marcos | CA | 11/7/2008 | 7605981558109 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 2069323779 | [***] | [***] | SEATTLE | WA | 3/22/2009 | 2069323779 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 4253578257 | 42535782570309 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 3/19/2009 | 4253578257 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 4253578257 | 42535782570409 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 4/19/2009 | 4253578257 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4253578257 | [***] | [***] | Snohomish | WA | 4/1/2009 | 4253578257 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 2032674886 | [***] | [***] | SOUTHBURY | CT | 4/1/2009 | 2032674886 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 2032674886 | 2032674886Rebate | LINE | 2032674886 | [***] | [***] | SOUTHBURY | CT | 3/16/2009 | 2032674886 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 6512750172 | 65127501720309 | LINE | 6512750172 | [***] | [***] | Stillwater | MN | 3/19/2009 | 6512750172 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 6512750172 | 65127501720409 | LINE | 6512750172 | [***] | [***] | Stillwater | MN | 4/19/2009 | 6512750172 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 18501178642602 | 1786426020409 | LINE | 0000000000 | [***] | [***] | Xxxxxxxx | AZ | 4/4/2009 | 0000000000 | XXX COMMUNICATION | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 20873492560309 | LINE | 0000000000 | [***] | [***] | Twin Falls | ID | 3/25/2009 | 0000000000 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 0000000000 | [***] | [***] | Twin Falls | ID | 4/1/2009 | 0000000000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7076492316 | 70764923160309 | LINE | 7076492316 | [***] | [***] | VALLEJO | CA | 3/28/2009 | 7076492316 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 7076492316 | 70764923160309 | OTHER | 8761575 | [***] | [***] | VALLEJO | CA | 3/28/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3605743485 | [***] | [***] | Vancover | WA | 4/1/2009 | 3605743485 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3608850322 | [***] | [***] | Vancover | WA | 4/1/2009 | 3608850322 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 3605743485 | [***] | [***] | Vancover | WA | 3/22/2009 | 3605743485 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 3608850322 | [***] | [***] | Vancover | WA | 3/22/2009 | 3608850322 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 5098912797 | 50989127970409 | LINE | 5098912797 | [***] | [***] | VERADALE | WA | 4/2/2009 | 5098912797 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5098912797 | [***] | [***] | VERADALE | WA | 4/1/2009 | 5098912797 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5095274783 | [***] | [***] | WALLA WALLA | WA | 4/1/2009 | 5095274783 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 5095274783 | [***] | [***] | WALLA WALLA | WA | 3/22/2009 | 5095274783 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 0000000000 | 71667748940409 | LINE | 0000000000 | [***] | [***] | West Linn | OR | 4/16/2009 | 0000000000 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 4/1/2009 | 5036552749 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 503Z220305 | 503Z0000000000 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 3/22/2009 | 5036552749 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 503Z220305 | 503Z2203050409 | LINE | 5036552749 | [***] | [***] | West Linn | OR | 4/22/2009 | 5036552749 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 9544733800001 | 954473380409 | LINE | 4252568186 | [***] | [***] | 4/1/2009 | 9544733800001 | AT&T TELECONFERENCE SERVICES | |||||||||||||||||||||||
[***]
|
Voice | [***] | 4254833395 | 42548339950409 | LINE | 4254833995 | [***] | [***] | 4/13/2009 | VERIZON | ||||||||||||||||||||||||
[***]
|
Voice | [***] | 4254833995 | 42548339950409 | LINE | 4254833995 | [***] | [***] | 4/13/2009 | VERIZON | ||||||||||||||||||||||||
[***]
|
Voice | [***] | 5035790478 | 50357904780309 | LINE | 5035790478 | [***] | [***] | 3/22/2009 | 5035790478 | VERIZON | |||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 5035790478 | [***] | [***] | 4/1/2009 | 5035790478 | AT&T | |||||||||||||||||||||||
[***]
|
Voice | [***] | 4254543238 | 42545432380309 | LINE | 4254543238 | [***] | [***] | BELLEVUE | WA | 3/8/2009 | 4254543238 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4252565000 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | 4252565000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 4256462797 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4254543238 | [***] | [***] | BELLEVUE | WA | 3/22/2009 | 4254543238 | QWEST | |||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 0000000000 | [***] | [***] | BELLEVUE | WA | 3/22/2009 | QWEST | ||||||||||||||||||||||
[***]
|
Voice | [***] | 206Z220457 | 206Z2204570309 | LINE | 4256462797 | [***] | [***] | BELLEVUE | WA | 3/22/2009 | QWEST | ||||||||||||||||||||||
[***]
|
Voice | [***] | ASYEASYW02 | ASYEASYW020409 | LINE | 4252565000 | [***] | [***] | BELLEVUE | WA | 4/1/2009 | 4252565000 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | CDACSY | CDACSY0409 | OTHER | CDACSY | [***] | [***] | BELLEVUE | WA | 4/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 4128312172 | 41283121720409 | LINE | 4128312172 | [***] | [***] | BETHEL PARK | PA | 4/10/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 4128314835 | 41283148350409 | LINE | 4128314835 | [***] | [***] | BETHEL PARK | PA | 4/10/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 4128316483 | 41283164830409 | LINE | 4128316483 | [***] | [***] | BETHEL PARK | PA | 4/10/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6175575103 | 00000000000000 | LINE | 6175575103 | [***] | [***] | BOSTON | MA | 4/12/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6103978615 | 61039786150309 | LINE | 6103978615 | [***] | [***] | CONSHOHOCKEN | PA | 3/21/2009 | VERIZON |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.
Location | Voice or Data | Remote Worker | Account Number | Invoice Number | Inventory Type | Inventory Item | Xxxxx | Xxxxxx 0 | Xxxx | Xxxxx | Invoice Date | BTN | Carrier | |||||||||||||||||||||
[***]
|
Voice | [***] | 6103978615 | 61039786150409 | LINE | 6103978615 | [***] | [***] | CONSHOHOCKEN | PA | 4/21/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6108287540 | 61082875400409 | LINE | 6108287540 | [***] | [***] | CONSHOHOCKEN | PA | 4/12/2009 | VERIZON | ||||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177250310 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251200 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251201 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251202 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251203 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251204 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177251205 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 6177251200 | 61772512000409 | LINE | 6177250115 | [***] | [***] | EXTON | PA | 4/2/2009 | 6177251200 | VERIZON | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6177251202 | [***] | [***] | EXTON | PA | 4/1/2009 | 6177251200 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 6177250115 | [***] | [***] | EXTON | PA | 4/1/2009 | 6177251200 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 3173347350 | 31733473500409 | LINE | 3173347350 | [***] | [***] | INDIANAPOLIS | IN | 4/13/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 3178753798 | 31787537980309 | LINE | 3178753798 | [***] | [***] | INDIANAPOLIS | IN | 3/28/2009 | 3178753798 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 3178753798 | [***] | [***] | INDIANAPOLIS | IN | 4/1/2009 | 3178753798 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 9494623279 | 94946232790309 | LINE | 9494623279 | [***] | [***] | LAKE FOREST | CA | 3/22/2009 | 9494623279 | AT&T | |||||||||||||||||||||
[***]
|
Voice | [***] | 3054638449 | 30546384490309 | LINE | 3054638449 | [***] | [***] | MIAMI | FL | 3/26/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 3057156100 | 30571561000409 | LINE | 3057156100 | [***] | [***] | MIAMI | FL | 4/4/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 7863319466 | 78633194660309 | LINE | 7863319466 | [***] | [***] | MIAMI | FL | 3/23/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 8602900164 | 86029001640409 | LINE | 8602900164 | [***] | [***] | SOUTH WINDSOR | CT | 3/1/2009 | AT&T | ||||||||||||||||||||||
[***]
|
Voice | [***] | 10009524678 | 100095246780409 | LINE | 8602895937 | [***] | [***] | SOUTH WINDSOR | CT | 4/1/2009 | AT&T | ||||||||||||||||||||||
Voice | [***] | 8602916600 | 86029166000409 | LINE | 8602916600 | [***] | [***] | 4/9/2009 | 8602916600539 | AT&T | ||||||||||||||||||||||||
VOICE | [***] |
Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.