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2 similar Service Level Agreements for Preservation Services contracts
Service Level Agreements for Preservation ServicesService Level Agreements for Preservation Services • February 23rd, 2010
Abstract This document outlines a framework for monitoring and managing services with a service level agreements (SLA) and proposes a complete list of terms suitable for inclusion in the SLA for a preservation service provider. Modelling techniques for service capacity management are discussed and the results of a survey investigating trust issues is presented. Standards and reference models for computer readable SLAs such as WS- Agreement are compared and the real world experience of managing the relationship between a preservation service provider and their client is documented.
Standard Contracts
Service Level Agreements for Preservation ServicesService Level Agreements for Preservation Services • February 23rd, 2010
Abstract This document outlines a framework for monitoring and managing services with a service level agreements (SLA) and proposes a complete list of terms suitable for inclusion in the SLA for a preservation service provider. Modelling techniques for service capacity management are discussed and the results of a survey investigating trust issues is presented. Standards and reference models for computer readable SLAs such as WS- Agreement are compared and the real world experience of managing the relationship between a preservation service provider and their client is documented.