Common Contracts

1 similar Service Level Agreement contracts

SERVICE LEVEL AGREEMENT
Service Level Agreement • July 13th, 2021

For its Prisma SD-WAN SaaS Subscription Service, Palo Alto Networks commits to using commercially reasonable efforts to achieve a 99.99% level of Data Plane availability (defined below) due to Prisma SD-WAN portal outages. “Data Plane” means all physical or virtual components through which Customer’s data traffic flows. Any disruption of the Prisma SD-WAN portal should not impact the functionality of Customer’s Data Plane.

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