Common Contracts
1 similar Service Level Agreement contracts
ARMOR DEFENSE SERVICE LEVEL AGREEMENTService Level Agreement • September 17th, 2020
This Service Level Agreement (“SLA”) outlines Armor’s commitments (“Service Commitment”) for (i) the end-to-end uptime for the Armor Complete Services (“Complete Services”) and (ii) critical security incident notifications for both the Armor Anywhere Services (“Anywhere Services”) and Complete Services, and sets forth the respective remedies available if Armor fails to meet these Service Commitments. This SLA and the credits provided for below (“Service Credits”) are Armor’s only obligation and customer’s only remedy for Armor’s failure to meet Service Commitments.
