Common Contracts
1 similar Service Level Agreement contracts
MojoHost B.V. Service Level AgreementService Level Agreement • February 21st, 2017
This service level agreement (“SLA”) is incorporated into the master services agreement (“MSA”) and applies to all services delivered to customers. This SLA does not apply to the availability of third-party services, which are subject to the TPS agreements. This SLA is binding only on Customer and MojoHost, and does not apply to any third parties, including customer end users. The issuance of SLA credits (defined below) is the sole remedy of Customer and MojoHost’s sole obligation for any failure by MojoHost to satisfy the requirements listed in the SLA.
