Annexure 4 Service Level AgreementLevel Agreement • February 12th, 2019
Contract Type FiledFebruary 12th, 2019This SLA document provides for minimum level of services required as per contractual obligations based on performance indicators and measurements thereof. The DCO shall ensure provisioning of all required services while monitoring the performance of the same to effectively comply with the performance levels. The services provided by the DCO shall be reviewed by the SCITeG/State Designated Agency. It shall: