Common Contracts
1 similar D - Service Level Agreement contracts
Exhibit D - Service Level Agreement (SLA)D - Service Level Agreement • October 4th, 2010
This Service Level Agreement (SLA) documents the information technology (IT) support services provided by the Clark County Information Technology (CCIT) Department and the SCOPE II User Agencies for support of SCOPE II Services. The ultimate objective of this Agreement is to document internal IT support group services and processes to ensure high- quality and timely delivery of project and production support of SCOPE II Services to customers. This SLA directly addresses the internal IT structure required to support SCOPE II customer requirements.
