Common Contracts
1 similar Support Plan contracts
Date: <date>Support Plan • March 28th, 2014
<Describe the production support model for the application. Include all groups who are involved not just AS. This could include central and distributed offices and departments. Also include a brief description of the support process flow beginning with Tier 1, a user has an issue through to Tier 4, a sys admin or DBA who has to bounce a server or make a data fix. In the description describe who is contacted, how they are contacted (e-mail, dist list, phone number, HelpSU, etc.) and frequency of contact if relevant. Be sure to reference support documentation that is available, such as a website.
