LIFETIME SUPPORT. Lifetime Support consists of the following service levels: • Premier Support (also referred to as, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”) • Extended Support (if offered) • Sustaining Support A description of the services available under Premier Support, Extended Support and Sustaining Support is included in the Oracle Technical Support Levels section below. Premier Support for any given program release will be available for five years from the date that release of the Oracle program becomes generally available, as documented in the Lifetime Support coverage documents, except as noted below. At the end of the Premier Support period, either Extended Support or Sustaining Support will be available. Extended Support, if offered, may be available for an additional three years for specific program releases. An Extended Support fee applies for each support period, which is in addition to the standard Premier Support fee, except as noted below. Alternatively, technical support may be extended with Sustaining Support, which will be available for as long as you continuously maintain and pay the annual fees for technical support for your Oracle program licenses. For details on Lifetime Support coverage for specific program releases, including the service levels offered, and timeframes, refer to the following: • For server technology programs view: Lifetime Support Policy: Coverage for Technology Products • For fusion middleware programs view: Lifetime Support Policy: Coverage for Fusion Middleware • For application programs view: Lifetime Support Policy: Coverage for Applications • For retail application programs view: Lifetime Support Policy: Coverage for Retail Applications • For Sun software and operating system products view: Lifetime Support Policy: Coverage for Sun Software and Operating System Products • For Oracle Linux program releases view: Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM • For OFSS programs view: Lifetime Support Policy: Coverage for Oracle Financial Services Software For Oracle Database releases designated as an "Oracle Database Innovation Release" in the Lifetime Support Policy and on ODSC, Premier Support will be available for two years from the generally available date. Please refer to the Lifetime Support Policy: Coverage for Technology Products document.omplete support lifecycle information. You must apply PeopleTools minor releases in order to continue to receive Premier or Extended Support, if offered, for a PeopleSoft application program release. You may be required to apply PeopleTools minor releases to remain current with versions of third party technologies and products as supported by the provider of the third party product. PeopleSoft application maintenance, which includes but is not limited to: images, patches, bundles, and maintenance packs, may require an upgrade to a newer version of PeopleTools. Oracle reserves the right to make changes to the third party products included in the PeopleTools program release which includes but is not limited to: (i) requiring newer versions of the third party products, (ii) changing the way in which third party products are packaged and distributed and (iii) replacing or remediating one or more third party products.
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LIFETIME SUPPORT. Lifetime Support consists of the following service levels: • Oracle Premier Support (also referred to asfor Systems, Oracle Premier Support for Operating Systems, Oracle Communications EAGLE Premier Support, Oracle Premier Support for Oracle MICROS Hardware, Oracle Advanced Parts Exchange for Oraclefor MICROS Hardware, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”) Support • Extended Support for Operating Systems (if offered) • Sustaining Support for Operating Systems A description of the services available under Oracle Premier Support for Systems, Oracle Premier Support for Operating Systems, Oracle Communications EAGLE Premier Support, Oracle Premier Support for Oracle MICROS Hardware, Oracle Advanced Parts Exchange for Oracle MICROS Hardware, Oracle Communications Network Premier Support, Extended Support for Operating Systems and Sustaining Support for Operating Systems is included in the Oracle Technical Support Levels section below. Oracle Premier Support for any given program release Systems, Oracle Communications EAGLE Premier Support, Oracle Premier Support for Oracle MICROS Hardware, Oracle Advanced Parts Exchange for Oracle MICROS Hardware, and Oracle Communications Network Premier Support will be available for a minimum of five years from the Last Ship Date of the hardware system. Note that support for both Oracle Talari SD-WAN hardware covered under Premier Support for Systems and Payment Equipment Devices (PED), which is provided under Oracle Premier Support for Oracle MICROS Hardware and Oracle Advanced Parts Exchange for Oracle MICROS Hardware, will be available for three years from the Last Ship Date of the hardware. Support for the operating systems included under either Oracle Premier Support for Systems or Oracle Premier Support for Operating Systems will be available for ten years from the date that a release of the Oracle program operating system becomes generally available, as documented in the Lifetime Support coverage documents, except as noted below. At the end Extended Support for Operating Systems may be available, for specific releases of the Premier Support period, either Extended Support or Sustaining Support will be available. Extended Support, if offered, may be available operating system for an additional three years for specific program releasesyears, as documented in the Lifetime Support coverage documents, except as noted below. An Extended Support A fee applies for each Extended Support for Operating Systems support period, which is in addition to the standard Premier Support fee, except as noted below. Alternatively, technical support for specific releases of the operating system may be extended with Sustaining SupportSupport for Operating Systems, which will be available for as long as you continuously maintain and pay the annual fees for technical support for your Oracle program licensesoperating system. For details on Lifetime If an operating system release included under Oracle Premier Support coverage for specific program releasesSystems moves into Extended Support for Operating Systems and/or Sustaining Support for Operating Systems, including you may maintain Oracle Premier Support for Systems except that the service levels offered, technical support received for the operating system will be provided under Extended Support for Operating Systems or Sustaining Support for Operating Systems as described above and timeframes, refer in the Oracle Technical Support Levels section below. Refer to the following: • For server technology programs view: Lifetime Support Policy: Coverage for Technology Products • For fusion middleware programs view: Lifetime Support Policy: Coverage for Fusion Middleware • For application programs view: Lifetime Support Policy: Coverage for Applications • For retail application programs view: Lifetime Support Policy: Coverage for Retail Applications • For Sun software and operating system products view: document titled “Lifetime Support Policy: Coverage for Sun Software and Operating System Products • For Oracle Linux program releases view: Lifetime Support Policy: Coverage Products” (PDF) for Oracle Linux Solaris, Oracle Linux, and Oracle VM • For OFSS programs view: Lifetime Support Policy: Coverage for Oracle Financial Services Software For Oracle Database program releases designated as an "Oracle Database Innovation Release" in the Lifetime Support Policy and on ODSCthat are, Premier Support or will be available for two years from the generally available date. Please refer to be, covered by the Lifetime Support Policy: Coverage for Technology Products document.omplete support lifecycle information. You must apply PeopleTools minor releases in order to continue to receive Premier or Extended Support, if offered, for a PeopleSoft application program release. You may be required to apply PeopleTools minor releases to remain current with versions of third party technologies and products as supported by the provider of the third party product. PeopleSoft application maintenance, which includes but is not limited to: images, patches, bundles, and maintenance packs, may require an upgrade to a newer version of PeopleTools. Oracle reserves the right to make changes to the third party products included in the PeopleTools program release which includes but is not limited to: (i) requiring newer versions of the third party products, (ii) changing the way in which third party products are packaged and distributed and (iii) replacing or remediating one or more third party products.
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Samples: crz.gov.sk
LIFETIME SUPPORT. Lifetime Support consists of the following service levels: • Premier Support (also referred to as, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”) • Extended Support (if offered) • Sustaining Support A description of the services available under Premier Support, Extended Support and Sustaining Support is included in the Oracle Technical Support Levels section below. When offered and except as noted below, Premier Support for any given program release will be available for five years from the date that a release of the Oracle program becomes generally available, as documented in the Lifetime Support coverage documents, except as noted below. At the end of the Premier Support period, either Extended Support or Sustaining Support will be available. Extended Support, if If offered, support may be available extended for an additional three years with Extended Support for specific program releases. An Except as noted below, in addition to the technical support fee, an Extended Support fee applies for each support period, period for which Extended Support is in addition to the standard Premier Support fee, except as noted belowpurchased. Alternatively, technical and if offered, support may be extended with Sustaining Support, which will be available for as long as you continuously maintain and pay the annual fees for technical support for your Oracle program licenses. For details on specific programs that are, or will be covered by the Lifetime Support coverage for specific program releasesPolicy, including the service levels offered, and timeframes, timeframes refer to the following: • For server technology programs view: Lifetime Support Policy: Coverage for Technology Products • For fusion middleware programs view: Lifetime Support Policy: Coverage for Fusion Middleware • For application programs view: Lifetime Support Policy: Coverage for Applications • For retail application programs view: Lifetime Support Policy: Coverage for Retail Applications • For Sun software and operating system products view: Lifetime Support Policy: Coverage for Sun Software and Operating System Products • For Oracle Linux program releases view: Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM • For OFSS programs view: Lifetime Support Policy: Coverage for Oracle Financial Services Software For Oracle Database releases designated as an "Oracle Database Innovation Release" in the Lifetime Support Policy and on ODSC, Premier Support will be available for two years from the generally available date. Please refer to the Lifetime Support Policy: Coverage for Technology Products document.omplete support lifecycle information.
1. You must apply PeopleTools: The PeopleTools minor releases program, provided in order to continue to receive Premier or Extended Support, if offered, for conjunction with a PeopleSoft application program release, will be supported for as long as such application program release is supported. You Patches and platform certifications for a PeopleTools minor release will be provided until 12 months after the next minor release is made generally available or Oracle announces that no future releases will be made; critical patch updates for a PeopleTools minor release may be required provided for up to apply PeopleTools 24 months after the next minor releases release is made generally available.
2. Oracle Database 12c Release 1 (12.1): The Extended Support fee has been waived for the period of August 2018 – July 2019. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below. For customers running the E-Business Suite programs, the Extended Support fee has been waived through July 2022 for those Oracle database 12.1 licenses that are used for running the E-Business Suite programs.
3. Oracle Database 11gR2: For customers running the Oracle database 11.2.0.4 release on the HP OpenVMS on Itanium platform, during the first year of Sustaining Support, January 2021 – December 2021, you will continue to remain receive Severity 1 fixes and security updates.
4. Oracle Database 10gR2: For customers running Oracle Database 10gR2 on the IBM z/OS platform, after July 2013, Extended Support will continue to be available at Oracle’s then-current Extended Support fees. Extended Support will be limited to Severity 1 fixes only; critical patch updates will not be made available.
5. Oracle Database Standard Edition 2: Customers with versions of third party technologies a current support contract for Oracle Database Standard Edition 2 will continue to receive technical support for previously licensed Oracle Database Standard Edition or Oracle Database Standard Edition One program releases. License restrictions are as specified in the license definitions and products as supported by the provider rules of the third party productOracle Database Standard Edition 2 order.
6. PeopleSoft application maintenanceGovernance, which includes but is not Risk and Compliance Programs: For Sustaining Support for the Governance, Risk and Compliance program releases specified below, Oracle will continue to provide Severity 1 fixes through May 2025.
7. Java SE 7: The Extended Support fee will be waived for the period June 2019 - July 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
8. Java SE 8: The Extended Support fee will be waived for the period March 2022 - December 2030. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
9. Oracle Business Intelligence Applications 11.1.1.10.2: The Extended Support fee will be waived for the period January 2022 - July 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
10. WebLogic Server and Coherence 12.1.3: Extended Support for the period of January 1, 2020 through January 31, 2022 will be limited toto Severity 1 and security fixes. No security fixes will be provided for WebLogic Samples.
11. Oracle Database 00.0.0.0: imagesPremier Support error correction provided for the period of December 1, patches2020 through March 31, bundles2022 will be limited to Severity 1 production fixes and security fixes delivered via the Quarterly Release Update (RU) process. Error Correction support will be available only for the following platforms: Linux x86-64, Solaris x86-64, Solaris SPARC, IBM AIX on Power Systems, IBM Linux on System Z (ZLinux), HP-UX Itanium, Fujitsu BS2000, and maintenance packs, may require an upgrade to a newer version of PeopleToolsMicrosoft Windows x64. This extension excludes:
12. Oracle reserves Rdb and Oracle CODASYL Database 7.3.3: The Extended Support fee will be waived for the right to make changes to the third party products included period September 2020 - August 2021. During this period, you will receive Extended Support as described in the PeopleTools program Oracle Technical Support Levels section below.
13. Oracle Transportation Management/Global Trade Management 6.4: The Extended Support fee will be waived for the period January 1, 2022 through December 31, 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
14. Tuxedo 12.2.2: The Extended Support fee will be waived for the period May 2022 – April 2023. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
15. Oracle Essbase 11.1.2: The Extended Support fee will be waived for the period January 2022 – December 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
16. Oracle Exadata Storage Server Software 12.2 and 18.1: The Extended Support fee will be waived for the 12.2 software release which includes but is not limited to: (i) requiring newer versions of for the third party productsperiod February 2022 – January 2023. The Extended Support fee will be waived for the 18.1 software release for the period October 2022 – September 2023. During these periods, (ii) changing you will receive Extended Support as described in the way in which third party products are packaged and distributed and (iii) replacing or remediating one or more third party productsOracle Technical Support Levels section below.
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