Delayed departure s Meaning of words in section 7 Departure point The airport, station or port where: • your outbound journey to your destination begins; • any connecting or other pre-booked flights or other transport begins if your trip has more than one destination or connection; or • your return journey back home begins (including any connecting transport you take later).
Delayed departure. ❓ Meaning of words in section 6 Departure point The ferry port where: • your outbound ferry journey to your destination begins; • any connecting ferry journey begins if your trip has more than one destination or connection; or • your return ferry journey back home begins (including any connecting transport you take later). ✓What you are covered for We will pay up to DKK 900 if your booked ferry is delayed at the departure point because of: - a serious fire, storm or flood damage to the departure point; - industrial action; - bad weather; or - mechanical breakdown of the ferry. We will pay the following amounts based on the length of time you are delayed at your departure point: 2-6 hours DKK 300 6-12 hours DKK 600 More than 12 hours DKK 900 🗶 What you are not covered for 🛈 Special conditions and notes applying to section 5 • You must get written confirmation of the reason for the delay - for example, a breakdown service report if your vehicle breaks down, police confirmation of unexpected motorway or road closures, or a public transport provider’s confirmation that the service did not run on time. • You must plan to arrive at the check-in desk of your departure point at least 3 hours before the scheduled departure time or the time shown in the carriers written instructions (whichever is the longer). 🗊 What we will need if you make a claim • Full details of the circumstances causing you to miss your departure. • Written confirmation of the reason for the delay - for example, a breakdown service report if your vehicle breaks down, police confirmation of unexpected motorway or road closures or public transport provider’s confirmation that the service did not run on time. • General information set out in the “Making a claim” section on page B6. 🗊 What we will need if you make a claim • Anything that is caused by you not checking in at the departure point when you should have done. • Any delay caused by a strike or industrial action which began or was announced before you booked your trip or bought your policy (whichever is later). • Any claim where you do not get written confirmation from the transport provider of the reason for the delay and the actual departure time. • Written confirmation from the transport provider or their handling agent, which gives details of the scheduled and actual departure times and why the departure was delayed. • General information set out in the “Making a claim” section on page B6.
Delayed departure. ❓ Meaning of words in section 8 Departure point The airport, station or port where: • your outbound journey to your destination begins; • any connecting or other pre-booked flights or other transport begins if your trip has more than one destination or connection; or • your return journey back home begins (including any connecting transport you take later). ✓ What you are covered for Delayed departure We will pay DKK 150 for each 6 hours your booked transport is delayed at the departure point, up to DKK 1 800 in total, because of: - a serious fire, storm or flood damage to the departure point; - industrial action; - bad weather; - mechanical breakdown of the international train or sea vessel; or - the grounding of the aircraft due to a mechanical or a structural defect.
Delayed departure s Meaning of words in section 6 Departure point The ferry port where: • your outbound ferry journey to your destination begins; • any connecting ferry journey begins if your trip has more than one destination or connection; or • your return ferry journey back home begins (including any connecting transport you take later).