Availability SLA means that the production instances of the Subscription Service will be Available at least 99.8% of the time during a calendar month, excluding Excused Downtime.
Availability SLA means the percentage of total time during which Customer’s production instances of the Subscription Service are Available during a calendar month, excluding Excused Downtime.
Availability SLA means the Production Availability SLA (as defined in Section 3 below) and the Sandbox Availability SLA (as defined in Section 5 of this CD Schedule C).
Examples of Availability SLA in a sentence
Trouble tickets, where the Service Outage cannot be verified with LightEdge's standard diagnostic procedures, do not count towards the Availability SLA.
For purpose of the Availability SLA, the duration of a Service Outage shall be deemed to commence upon the opening of a Verifiable Trouble Ticket by LightEdge Technical Support, in response to the Customer request, and ends when the Service Outage ends.
The System Availability SLA does not apply to these on-premise components.
Customer is responsible for the physical security of the On-Premise Components and the System Availability SLA does not apply.
Service Performance SLA credits will not be given if Service Availability SLA credits are requested against same Customer issue.
More Definitions of Availability SLA
Availability SLA means that the production instances of the Subscription Service will be Available at least 99.8% of the time during a calendar month, excluding Excused Downtime. 6.1.5. 「可用性 SLA」とは、除外されるダウンタイムを除き、サブスクリプションサービスの本番インスタンスが、1 暦月において少なくとも 99.8％は利用可能で あることを意味します。
Availability SLA means the percentage of total time during which Customers production instances of the Subscription Service are Available during a calendar month, excluding Excused Downtime.
Availability SLA means that the ForgeRock Identity Cloud and its key API endpoints is found to be available as described further under Section 4 (Availability SLA and Service Credits).
Availability SLA means the Production Availability SLA (as defined in Section4 below) and the Sandbox Availability SLA (as defined in Attachment 4-A). “Chronic SLA Failure” has the meaning assigned to it in Section 6 below.
Availability SLA means the Production Availability SLA (as defined in Section4 below) and the Sandbox Availability SLA (as defined in Section 3 of Attachment 4-A ).
Availability SLA means the percentage of total time during which Client's production instances of the DA Service are Available during a calendar month, excluding Excused Downtime.