{"component": "definition", "props": {"groups": [{"snippet_links": [{"key": "purpose-of", "type": "clause", "offset": [38, 48]}, {"key": "telephone-calls", "type": "definition", "offset": [76, 91]}, {"key": "customer-service-operations", "type": "clause", "offset": [107, 134]}, {"key": "the-retailer", "type": "clause", "offset": [138, 150]}, {"key": "communications-systems", "type": "definition", "offset": [255, 277]}, {"key": "to-handle", "type": "definition", "offset": [287, 296]}, {"key": "service-calls", "type": "clause", "offset": [306, 319]}, {"key": "performance-information", "type": "definition", "offset": [343, 366]}], "size": 43, "snippet": "means a dedicated centre that has the purpose of receiving and transmitting telephone calls in relation to customer service operations of the retailer or distributor, as relevant, and consists of call centre staff and 1 or more information technology and communications systems designed to handle customer service calls and record call 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