Compensation for Critical Service Level Failure definition

Compensation for Critical Service Level Failure has the meaning given to it in Clause 14.2.2 (Critical Service Level Failure);
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Compensation for Critical Service Level Failure. “Completion Date” has the meaning given to it in Clause 17.2.2 (Critical Service Level Failure); the end of the primary/secondary lease period
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Related to Compensation for Critical Service Level Failure

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Scope of Services or “Scope of Work” means the work to be performed by the Proposer or Consultant as described in Section 2.0 of this RFP, as amended thereto.