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Monthly Recurring SLA Charge means the fixed recurring Service Charge invoiced by NOVOSERVE to CLIENT every month connected with the chosen SLA by CLIENT (as stated in the Quote/Order Form/Order Confirmation). Network Availability means the total number of minutes in a month minus the number of minutes of Network Unavailability suffered in a month, divided by the total number of minutes in a month (expressed as a percentage). Network Unavailability means the number of minutes that one of the following events occur on all Interconnection Points for CLIENT: (a) Interconnection Points are not responding; and/or (b) a packet loss of more than five percent (5%) on NOVOSERVE\u2019s network; and/or (b) roundtrip delay for all packets within NOVOSERVE\u2019s network has a latency greater than three times the Latency Performance Target, provided that (for (a), (b) and (c)) such event lasts more than twenty (20) continued minutes. Network Unavailability shall not include any failure or deficiencies resulting from Exclusions. RFS Date means the ready for service date, i.e., the date NOVOSERVE enables CLIENT to use the Services for the first time. 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for its provision of the Voice <strong>Connectivity Service</strong>.", "The Supplier shall provide a range of Voice <strong>Connectivity Service</strong> options supporting voice services, including as a minimum (but not necessarily limited to): PSTN Line ISDN 2e ISDN30 SIP (over existing connections) SIP Trunk Cards The Voice <strong>Connectivity Services</strong> shall conform to the relevant standards identified in the Supplier Service Description.", "You are responsible for making all arrangements necessary for you to access the <strong>Connectivity Service</strong>, including (where applicable) your having (and being responsible for maintaining) a suitable Line supplied by us in order to access the <strong>Connectivity Service</strong>.", "The Business and <strong>Connectivity Service</strong> Packages or Business and Connectivity Supplemental Service are mandatory for the Cube and Hotdesk offering.", "Where we supply you with the Fixed Voice Service using the Nine Network or Nine IP Telephony, you will be subject to Part C (<strong>Connectivity Service</strong> Specific Terms) in addition to this Part B (Fixed Voice Service Specific Terms).", "DBAG is entitled to interrupt the <strong>Connectivity Service</strong> for maintenance work pursuant to Section 6 Paragraph 1.", "Neither Party shall assign or transfer this Agreement without the prior written consent of the other Party, except to a successor-in-interest or a purchaser of substantially all of the assets of either Party, or the purchaser of the assets of the business unit or division of either Party using or providing the <strong>Connectivity Service</strong>.", "Each party shall forward to the other party any comments or complaints received by each party with respect to the other party&#x27;s System or the <strong>Connectivity Service</strong> in a timely manner."], "related": [["e911-service", "E911 Service", "E911 Service"], ["generation-service", "Generation Service", "Generation Service"], 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