Escalation Contact definition

Escalation Contact means contacts nominated by both Parties to support the decision process for a given Escalated Case. Contacts are in the position to decide upon additional activities going beyond the already engaged standard support process to mitigate the Escalation situation and to provide satisfactory solution for the Joint End User.
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Escalation Contact means a contact nominated by either party to support the decision process for a given Escalated Case. Contacts are in the position to decide upon additional activities that go beyond the already engaged standard support process to mitigate the Escalation situation and to provide a satisfactory solution for the Customer.
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Escalation Contact means the escalation contact appointed by the Authority or the Grant Recipient (as the case may be), which at the Commencement Date shall be the individuals listed as such in the Grant Funding Letter;
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Examples of Escalation Contact in a sentence

  • If Qwest questions the validity of the change in severity, Qwest will contact the CLEC Severity Escalation Contact who raised the severity for clarification.

  • The Service Provider’s escalation channels: Escalation Contact Name Contact Number The USP representative information and escalation channels.

  • The decision to change accountants was approved by the Board of Directors.

  • OntarioMD will notify the HRM Recipient’s HRM Escalation Contact and HRM Technical Contact (as defined on the Contact Matrix, see Appendix B) if a report is not downloaded from HRM after 24 hours of the report being made available for download.

  • Both the Company and Cellemetry shall provide and maintain a current and up to date twenty-four (24) hours a day seven (7) days a week Trouble Escalation Contact List with the appropriate telephone, cellular, and/or paging numbers of the organization and/or personnel responsible for assisting in trouble resolution both during and after normal business hours, and a list of the holidays observed by each party.

  • INITIATING A SUPPORT CALL The contact point for logging a support call is: xxxxxxx@xxxxxxxxxxx.xxx ESCALATION PROCEDURE Escalation Contact Numbers (during Business Hours): 1st Level: Xxxx Xxxxxxx Technical Director DDI Number +00 0000 000 000 Mobile +00 0000 000 000 Account Management Xxxxx Xxxxxxx, Managing Director DDI Number +00 0000 000 000 Mobile Number +00 0000 000 000 Appendix A – Supported Application Below is the list of websites that are included for support under this contract.

  • Each Escalation Contact will be vested with the authority to resolve issues in his or her designated area of functionality that have not yet arisen to the level of a material breach.

  • In the event that an issue arises and the Alliance Managers do not, after good faith efforts, reach agreement on such issue, or if there is a decision to be made by the JDC on which the members of the JDC do not unanimously agree, the issue shall be elevated to the Senior Vice President of Clinical Research for MSD and the Collaborator Escalation Contact.

  • Both Parties shall address High Priority Errors as Severity 1 Errors in accordance with Exhibit B-2, CNN may contact the First Level Escalation Contact if the High Priority Problem is not Fixed or a Workaround is not implemented within the target response times set forth in Exhibit B-2.

  • Genpact shall follow the escalation procedures set forth in Exhibit H attached hereto and shall contact Advanta as required using the Escalation Contact List attached hereto as Exhibit I.


More Definitions of Escalation Contact

Escalation Contact means the escalation contact appointed by the Authority or the Grant Recipient (as the case may be), which at the Commencement Date shall be the individuals listed as such in the Grant Funding Letter; EU GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as it has effect in EU law;
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Escalation Contact means the person nominated by the Recipient in the Conditional Grant Offer Letter who will be the second escalation point for the resolution of Disputes;
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Escalation Contact means the person(s) and/or organisation that shall be contacted by the LoneWorker Manager™ Safety System and/or the ARC in the event of receiving an Alert signal.
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Escalation Contact means the escalation contact appointed by the Authority or the Grant Recipient (as the case may be), which at the Commencement Date shall be the individuals listed as such in the Grant Funding Letter; Financial Year means from 1 April to 31 March; FOIA means the Freedom of Information Act 2000 and any subordinate legislation made under that Act from time to time together with any guidance or codes of practice issued by the relevant government department concerning the legislation;
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Escalation Contact means the escalation contact appointed by the Authority or the Grant Recipient (as the case may be), which at the Commencement Date shall be the individuals listed as such in the Grant Funding Letter; EU GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as it has effect in EU law; Financial Year means from 1 April to 31 March; FOIA means the Freedom of Information Act 2000 and any subordinate legislation made under that Act from time to time together with any guidance or codes of practice issued by the relevant government department concerning the legislation;
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Related to Escalation Contact

  • Technical Contact The Reporter designates the individual listed below as the contact person for technical or other implementation coordination issues under this Agreement. The contact person shall be the point of contact for the CMS for any technical questions that may arise during the term of this Agreement. If the Reporter changes its technical contact person, the Reporter shall notify the CMS in writing within thirty (30) working days of the transfer and provide the information listed below for the new contact person.

  • Direct contact means the contact of persons with high voltage live parts.

  • Code of Ethics Contact Person means the Chief Compliance Officer or such person or persons as may be from time to time designated.

  • Disinfectant contact time or "T in CT calculations" means the time in minutes that it takes for water to move from the point of disinfectant application or the previous point of disinfectant residual measurement to a point before or at the point where residual disinfectant concentration (C) is measured. Where only one (1) C is measured, T is the time in minutes that it takes for water to move from the point of disinfectant application to a point before or at where C is measured. Where more than one (1) C is measured, T is:

  • Customer Contact means the individual(s), whether a contract manager, category consultant or otherwise, who are to act for the Customer as the day to day point of contact for communications from the Contractor to the Customer in relation to the Contract, being the individual(s) identified in Section 2 of the Contract Schedule or otherwise notified to the Contractor from time to time;

  • Designated Contact means, the designated contact for the Bank in the Jurisdiction, as set out in Annex I of Part A of these EB Services Terms and Conditions (as may be amended from time to time);

  • Sexual contact means the deliberate touching of a person's intimate body parts (including lips, genitalia, groin, breast or buttocks, or clothing covering any of those areas), or using force to cause self-touching by another person of intimate body parts.

  • Indirect contact means the contact of persons with exposed conductive parts.

  • Primary Contact means the individual a Proponent (that has submitted a Proposal), designates to represent the Proponent during the competitive process associated with this RFP. There can be only one (1) Primary Contact.

  • Contact Person means the Contractor's management level personnel who will work as liaison between the City and the Contractor and be available to respond to any problems that may arise in connection with Contractor's performance under the Contract.

  • Conference center means a facility that:

  • Relationship Manager means the individual who is appointed by us from time to time and notified to you in writing as your relationship manager in relation to the relevant services provided to you under these Terms and/or provided by our Associate;

  • Contact Persons means persons identified by the Parties as persons who are responsible for the execution of the Agreement and whose names are set out in clause 35 below and who can be substituted in writing from time to time;

  • Post-observation conference means a meeting, either in-person or remotely, between the supervisor who conducted the observation and the teaching staff member for the purpose of evaluation to discuss the data collected in the observation.

  • Service Center Our mailing address shown in the Contract Specifications. We will notify you of any change in our mailing address.

  • Contact Officer means the person identified as Contact Officer on the cover page of this RFT;

  • Business Contact Information means the names, mailing addresses, email addresses, and phone numbers of a party’s personnel, officers and directors and, with respect to Client, such information regarding Client’s vendors and customers that Accenture may have access to in maintaining the parties’ business relationship.

  • Number Portability Administration Center or "NPAC" means one (1) of the seven (7) regional number portability centers involved in the dissemination of data associated with ported numbers. The NPACs were established for each of the seven (7) original Xxxx Operating Company regions so as to cover the fifty (50) states, the District of Columbia and the U.S. territories in the North American Numbering Plan area. "Numbering Plan Area" or "NPA" is also sometimes referred to as an area code. It is a unique three-digit indicator that is defined by the "X," "X" and "C" digits of each 10-digit telephone number within the NANP. Each NPA contains 800 possible NXX Codes. There are two (2) general categories of NPA. "Geographic NPA" is associated with a defined geographic area and all telephone numbers bearing such NPA are associated with services provided within that geographic area. A "Non-Geographic NPA," also known as a "Service Access Code" (SAC Code), is typically associated with a specialized Telecommunications Service which may be provided across multiple geographic NPA areas; 500, Toll Free Service NPAs, 700, and 900 are examples of Non-Geographic NPAs. "NXX," "NXX Code," "Central Office Code," or "CO Code" is the three- (3)-digit Switch entity code which is defined by the "D," "E" and "F" digits of a ten- (10) digit telephone number within the NANP. "Operational Support Systems" or "OSS" shall have the meaning set forth in Section 12. "Optional Testing" is testing conducted by CenturyLink, at the request of CLEC, that is in lieu of testing CLEC should complete to isolate trouble to the CenturyLink network prior to submitting a trouble ticket to CenturyLink.

  • Contact means a communication, direct or indirect, between an athlete agent and a student athlete, to recruit or solicit the student athlete to enter into an agency contract.

  • Co-occurring disorder specialist means an individual

  • Authorized Contact is a representative authorized by Customer to request service changes using procedure outlined herein.

  • Contact hour means an hour of training received through direct instruction.

  • Helpdesk means the helpdesk facility provided by GBG to handle enquiries and administration for the Service.

  • Leader means each elected or appointed member of an AMA Council, AMA Committee, AMA Advisory Committee, or Task Force, members of the AMA Alliance board, members of the AMA Foundation board, and each candidate for an AMA Council, Section Governing Council or Advisory Committee, and other designated AMA committee and task force members and candidates.

  • Key Management Personnel means persons having authority and responsibility for planning, directing and controlling the activities of the Company, directly or indirectly, including any Director (whether executive or otherwise) of the Company;

  • Team Leader means an employee who is in a set or team and who is generally responsible for the work executed by the employees comprising such set or team;