Examples of Escalation Procedures in a sentence
The Technical Support and Escalation Procedures are described in the EMI Project Support Plan.
QUMU’s standard Escalation Procedures are described in Appendix B to this Support Agreement.
In general, if a CUSTOMER is not satisfied with a response from the QUMU Customer Support personnel assigned to the CUSTOMER’s Support Request, they may request that the issue be escalated in accordance with QUMU’s Escalation Procedures.
Within one (1) hour of a request from DMAS or VITA, in its governance role, Supplier shall respond to such request for support of Licensed Services regarding the Application and Licensed Services, including Application, Supplier Product, and Documentation in accordance with the procedures identified in Exhibit I of the Contract, which should include a Table of Service Levels, Response and Resolution Times and Escalation Procedures for Licensed/Cloud Services.
Reporting outages of the transport facilities included in this Agreement shall be addresses to the PROVIDER call center or NOC-Network Operation Center 7x24x365 and then reported pursuant to PROVIDER Special Facilities Reporting and Escalation Procedures for EVLS (“Escalation List”).