On-Site Support definition

On-Site Support or “OSS” - Has the meaning provided in Article 5.2.1.
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On-Site Support means the period elapsed during the Coverage Hours from the time of agreement by the Quality Recording Solutions Helpdesk and the Client that on site remedial action is required to resolve a report of a potential problem and the arrival at the Location of Equipment address by a service engineer.
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On-Site Support means any service that requires time consuming or complex onsite servicing of a Terminal which is not part of the Vault Cash Loader's responsibilities.
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Examples of On-Site Support in a sentence

  • Upon Customer written request, and subject to Customer's agreement to pay Bosch's then current fees and charges therefor, Bosch may (but is under no obligation to) agree to provide On-Site Support.

  • In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: Remote Support On-Site Support² ² On-Site Support SLA begins when an on-site intervention is deemed necessary.

  • Any On-Site Support cancelled less than one hour before the scheduled time for that On-Site Support shall be treated as On-Site Support hours used by Customer and, if applicable, Customer shall be invoiced, and be obligated to pay, for such On-Site Support hours.

  • On-Site Support may not be available in all geographies and may be limited to commercial locations within supported geographies.

  • On-Site Support & Parts Availability: Customer must provide free, safe, and sufficient access to Customer’s facilities, including parking, ample working space, electricity, high-speed internet access, and a local telephone line.


More Definitions of On-Site Support

On-Site Support means IS dispatching its own engineer or sub-contracted engineer to Customer’s Premises in order to perform diagnosis and repairs;
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On-Site Support means the service provided by a Xenogen service technician at the System Site to replace Field Replacement Units (FRUs), the entire Covered System and/or to assist Customer in troubleshooting problems with the Covered System. Xenogen will provide On-Site Support as needed and based upon its discretion and the severity of the problem.
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On-Site Support means the on-site support to be provided at the Premises as specified in Schedule 1 and in accordance with Clause 2;
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On-Site Support means support performed at the Customer’s sites or at any other site of a GOM Body where the Solution is made use of.
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On-Site Support shall have the meaning set forth in Exhibit A.
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On-Site Support means NICE’s performance of Maintenance Services related to Equipment installed at the Customer’s location.
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On-Site Support means that consultation, assistance and similar services provided by Licensor at the Authorized Location(s) or Licensee's main premises. Any On site support is subject to Licensor's then current hourly rates. The reasonable costs of travel, meals and lodging and other expenses incurred by representatives (e.g., employees, subcontractors, etc.) of Licensor in providing on-site support shall be paid by Licensee.
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