Remote Hands means general Customer directed actions such as power cycling equipment, basic power or data cabling support, and simple key stroke commands to reboot or configure equipment.
Remote Hands means the facility for the Customer to request BT personnel to carry out the routine tasks detailed in Section 8 of this Service Schedule.
Remote Hands means assistance by BT or the Site Owner to carry out routine tasks on behalf of the Customer at the nominated Rack Space in accordance with the Customer’s instructions.
Examples of Remote Hands in a sentence
For purpose of the Remote Hands Goal, the duration of a Service Outage shall be deemed to commence upon the initial request for Remote Hands service by Customer and ends when the Remote Hands service has been initiated by LightEdge.
Concierge Services includes Basic Remote Hands Service, Customer Equipment Receipt and Temporary Storage Service.
In addition to the definitions in the Agreement, in this Annex 1 the following words shall have the corresponding definition: Basic Remote Hands Service has the meaning given to it in Annex 1 clause 2.6. Business Hours mean 9am to 5pm on an IDC Business Day.
Only Customer shall have access to Customer’s Data Center Suite, except, in the case of INAP, for maintenance, to ensure security, with prior express consent (including by electronic mail), upon standing consent (e.g. for Remote Hands Services), and in the case of emergency.
Remote Hands and Smart Hands assistance will be provided upon submission by Licensee of a request for assistance.
More Definitions of Remote Hands
Remote Hands means the technical support to be performed by Customer’s staff, which includes diagnose, troubleshoot, installation and repair of the Designated Hardware at any time of day or night, including weekends and holidays.
Remote Hands means the name for a service offered by colocation providers that allows customers to delegate IT management and maintenance tasks within a colocation facility to technicians provided by the supplier;
Remote Hands means a Service whereby an on-site technician will be available to expeditiously access Buyer’s equipment within one (1) to three (3) hours from the time Buyer’s call is received in Seller’s NOC to (i) physically re-boot Buyer’s servers or equipment; (ii) install or remove Buyer’s equipment (i.e. changing out cards and/or removing cards) (iii) physical cable termination or removal of Buyer’s equipment and/or (iv) any other reasonable physical activity requested by Buyer which Seller agrees to perform. For the sake of clarity, Remote Hands does not include (i) log in to Buyer’s equipment; (ii) metric reporting tools such as memory, CPU and virus statuses; (iii) firewall services; (iv) managed tape backups and/or (v) performance monitoring and status reports. The Remote Hands Service is available only for Colocation Services purchased by Buyer from Seller at Seller’s applicable sites.
Remote Hands. (on-site services) means assistance by BT to carry out routine tasks on behalf of the Customer at the nominated Footprint in accordance with the Customer’s instructions. Such tasks may include:
Remote Hands available as optional value-add service Ø Securing and connecting cabling and connectors Colocation Pricing for Looksmart Colocation Product Description 5 Year Monthly Recurring Price < 5,000 sq. ft. 5 Year Monthly Recurring Price 5,000+ sq. ft. Install/Setup One-time Prices Square Footage See Build out Costs Power for Caged Area See Build Out Costs Power for Mechanical and Cooling (calculated using proportional load) *** *** None Internet Bandwidth - SAVVIS Standard 100mbps Minimum Commit See Build Out Costs Internet Bandwidth - SAVVIS Premium PNAP 45mbps Minimum Commit See Build Out Costs Optional Colocation Services for Looksmart Colocation Product Description 5 Year Monthly Recurring Price < 5,000 sq. ft. 5 Year Monthly Recurring Price 5,000+ sq. ft. Install/Setup One-time Prices Remote Hands Access – No Committment N/A Remote Hands Access – 100 Hour Committment *** *** N/A Customer Provided Bandwidth – Access Charge $5,000 The costs below are “Not to Exceed” estimates provided by SAVVIS. Actual costs will be determined after a layout, design and project plan have been agreed to by Looksmart and SAVVIS. Colocation Build Out Costs for Looksmart Colocation Product Description Install for 3,000 sq. ft. Install for additional 2,000 sq. ft. Description Cage *** *** Caged environment to enclose 3,000 usable sq. ft. of space. Includes all materials and Labor to install. *** Confidential treatment has been requested with respect to portions of this document Power and Electrical *** Labor & material for 4 circuits to each high density rack and 2 circuits to each telco rack @120v 20a whips of 15’, 20’ & 30’ each whip will have a L520 receptacle Mechanical Ducted returns from each CRAC unit to the high density racks for proper loading of cooling system and to supply proper air balancing from all supporting CRAC units. Fiber/Wire Trays and Rack Installation Fiber and Cable Tray in LookSmart’s Caged Area. Includes fiber connectivity and associated raceway from Savvis’ Hosted Area Network to Looksmart’s caged area, installation and securing of all racks and cutting of the floor tile under each rack Metering Software Purchase and installation of meters and software to for Looksmart’s caged environment.
Remote Hands means remote support for colocated equipment at OCDC for simple tasks that can be completed in less than 5 minutes such as visually checking a server or rebooting equipment.
Remote Hands means a service option that comprises of assistance by the Supplier or its Third Party Supplier to carry out routine tasks on behalf of the Customer at the nominated Customer Area;