Restoration Time definition

Restoration Time means the time between an Incident or Service Requestbeing recorded by the Vocus Support Centre, and resolution of the Incident or fulfilment of the Service Request.

Split View

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Get StartedSchedule a Demo

Restoration Time means the period of time from the problem occurrence to the time in which the service returns to operational status. This may include temporary problem circumvention / workaround and does not necessarily include root cause removal.

Restoration Time means the standard length of time taken to resolve our Service Problem as per our Service Level Agreement.

Examples of Restoration Time in a sentence

• Target Restoration Time defines the time to restoration of service measured from the start of the service clock.

• Number Of Hours Over Stated Restoration Time Service Restoration Rebate 2 - 4 hrs 5% of the total monthly Charges for the affected vDC Link and any accompanying Attachment Circuit.

• Vendor shall provide for Reliance’s approval, Vendor’s Repair and Replacement procedures and processes that are in place to ensure Vendor’s compliance with the MTTR as specified in Section 19.7 Response and Restoration Time, above.

• BT will use its reasonable endeavours to achieve the Delivery, Availability, Restoration Time and Network Performance Service Levels applicable to the Service.

• Restoration Time Restoration time is defined as the time to restore the system back to operation.

More Definitions of Restoration Time

Restoration Time means the time taken from when Interactive receives an Incident Call from the Customer, until the time the Service is Restored. RMA means Return Material Authorization and is required to return equipment to vendor.

Restoration Time means the time taken (after the incident has been reported to the support team) till resolution.

Restoration Time means the time from an Authorized User logging a Case (via telephone, email, fax or Web channels) to the restoration of service of the Authorized User’s Chordiant system.

Restoration Time means the time from the end of the relevant event or circumstance until the earliest time at which the physical capacity to Consume could again be at or above the Profile (but excluding the reduction in the Profile resulting from the applicable event or circumstance) if NZAS had restored Consumption as soon as physically possible using best endeavours to do so.

Restoration Time means the time that elapses between the initiation of a communication by the Customer notifying an Incident to the Contractor’s Support Line and Restoration.

Restoration Time means the time that elapses between the initiation of a communication by the Customer’s Service Call Centre notifying an Incident to the Contractor’s Help Desk and Restoration.

Restoration Time has the meaning given to it in Schedule 3.5.