Examples of SAP Service Marketplace in a sentence
Product versions marked as “Earlier Versions” on SAP Service Marketplace may only be downloaded and/or used by Licensees who are or previously were Sybase customers and who have or previously had licensed the particular earlier version of software that they wish to download and/or use.
The access to the SAP Service Marketplace will allow the PARTNER to submit Support Cases to SAP and to communicate with SAP regarding Support Cases.
The PARTNER involved in the Support Case can call up the status of the Support Case resolution process at any time in the SAP Service Marketplace.
The PARTNER shall forward all Support Cases to SAP via a corresponding Queue, and the PARTNER will respond to SAP and to the End User by using the SAP Service Marketplace.
SAP will provide Maintenance Services for older Software in accordance with the SAP release strategy posted on SAP’s online information platform (hereinafter "SAP Service Marketplace").
This shall include but is not limited to: After completion of the implementation of the Software at End User's site (hereinafter "End User Project Implementation Phase") the PARTNER must hand over the End User system data required for the SAP Partner Support in the form made available by SAP in the SAP Service Marketplace and maintain the End User system data and where necessary must update this data in the SAP Service Marketplace, at the latest at the time support is to be provided.
SAP will grant the PARTNER access to the password-protected SAP Service Marketplace, in turn giving access to the technical notes (hereinafter "SAP Notes") database, problem message-processing system, and support communication area, as a means of supporting the operation of PARTNER’s own End User hotline.
Communication between the PARTNER and SAP must be by using the support infrastructure provided by SAP and the current SAP Notes in the SAP Service Marketplace.
The channel for Maintenance Services provided by SAP will be the SAP Service Marketplace.
The PARTNER and SAP are responsible to monitor the SAP Service Marketplace for Support Cases to meet their agreed reaction times.