Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
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Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.
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Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/terms-and-conditions/).
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Examples of Service Level Agreement in a sentence

  • Provide details of the duration of the Call Off Contract, the Call Off award procedure, details of any discounts agreed as part of a Service Level Agreement.

  • Should this approach not result in a satisfactory outcome, the Customer may decide to terminate the Service Level Agreement in accordance with the terms of the framework.

  • The MSA will also include other documents as referenced or attached: ● The Service Level Agreement (“SLA”) contains our commitment to availability across all our Services, and your remedies in the unlikely event we do not meet our commitment.

  • Failure to provide notice to the Customer by Aptum acting reasonably shall not be deemed a breach of any applicable Service Level Agreement.

  • Notwithstanding anything to the contrary, DigitalRoute’s shall not have any rights to update or amend the agreed Service Level Agreement, which may only be updated or amended upon written agreement between the Parties.


More Definitions of Service Level Agreement

Service Level Agreement means the document by that name which contains the service level commitments for the Service and which, if applicable to this Agreement, shall be incorporated by indicating as such on the Service Order;
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Service Level Agreement or "SLA" means the service level agreement at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/tcaupsla relating to the Colocation and Network Connection Service that describes the service levels to be met by The supplier together with the remedies available to you for failure to meet such service levels;
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Service Level Agreement or “SLA” has the meaning described in the Services Schedule.
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Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.
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Service Level Agreement. (SLA) – a written agreement between both the City and the Contractor that is subject to the terms and conditions of the Contract that, unless otherwise agreed, includes (1) the technical service level performance promises, (i.e. metrics for performance and intervals for measure), (2) description of service quality, (3) identification of roles and responsibilities, (4) security responsibilities and notice requirements, (5) how disputes are discovered and addressed, and (6) any remedies for performance failures by or otherwise required of Contractor for any of the software, customization, other derivative works, upgrades, releases, fixes, patches, etc.
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Service Level Agreement means the then-current version of the Service Level Agreement for the particular Service Offering, found in the applicable Service Description. Certain Service Offerings may not have a Service Level Agreement.
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Service Level Agreement means the provisions of Schedule 2 Service Terms and Conditions.
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