Service Level Agreement definition

Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

Service Level Agreement or “Service Level Objective” means the then-current version of Dell’s performance commitments for the APEX Service. If applicable, these will be provided in the Service Offering Description.

Service Level Agreement or “SLA” : the service levels for the Cloud Service as set out in the then current document(s) made available by Us as “Service Level Agreement for Celonis Software-as-a-Service Offerings” on the Celonis website (under xxxxx://xxx.xxxxxxx.xxx/terms-and-conditions/).

Examples of Service Level Agreement in a sentence

• If Customer fails to agree to such updates, CIMCO will be excused from the applicable Service Level Agreement and other performance credits, and any and all liability and indemnification obligations regarding the applicable Service.

• Issues that arise in the following categories are outside of the scope of support offered above, and will have no Service Level Agreement attached: • Custom Cascading Stylesheets (CSS).

• Supplier will provide maintenance and support services in accordance with the provisions set forth in the Service Level Agreement, attached as Schedule B to this Agreement (the “Support Service Level Requirement”).

• Any arrangements about a service level (Service Level Agreement) will always be agreed in writing.

• Supplier will make the Services available, as measured over the course of each calendar month during the Term, in accordance with the provisions set forth in the Service Level Agreement, attached as Schedule B to this Agreement (the “Availability Requirement”).

More Definitions of Service Level Agreement

Service Level Agreement or "SLA" means the service level agreement at xxxx://xxx.xxxxxx.xxx/tcaupsla relating to the Wireless Ethernet and Leased Line Service that describes the service levels to be met by Vaioni Group Limited together with the remedies available to the Customer for failure to meet such service levels;

Service Level Agreement means, if applicable, the service level agreement attached as Schedule E to this Contract, setting forth Contractor’s obligations with respect to the hosting, management and operation of the Software.

Service Level Agreement means the document by that name which contains the service level commitments for the Service and which, if applicable to this Agreement, shall be incorporated by indicating as such on the Service Order;

Service Level Agreement or “SLA” has the meaning described in the Services Schedule.

Service Level Agreement or “SLA” means the service level as set forth in Exhibit c to this Agreement.

Service Level Agreement means the schedule attached as Schedule D, setting forth the Support Services Contractor will provide to the State, and the parties' additional rights and obligations with respect thereto.

Service Level Agreement means the Service Level Agreement of even date herewith between State Street and MLIM relating to the provision of the Services, as amended from time to time.