Service Level Commitment definition

Service Level Commitment means the service level commitment more particularly described in paragraph 1 of Schedule 1.1 (Service Development) as it may subsequently be amended or replaced in accordance with Schedule 1.1;
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Service Level Commitment means the service level commitment more particularly described in paragraph 1 of Schedule 1.1 (Service Development) and the first such Service Level Commitment in the agreed terms SLC and any other service level commitment developed in accordance with Schedule 1.1;
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Service Level Commitment or “SLC” means the service level commitment more particularly described in paragraph 9 of Part 2 (Service Development) of Schedule 1.1 (Franchise Services and Service Development) as such service level commitment may subsequently be amended or replaced in accordance with Schedule 1.1 (Franchise Services and Service Development);
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Examples of Service Level Commitment in a sentence

  • If the NetSuite and Open Air Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment.

  • See (i) Appendix 1 – Service Level Commitment for Virus Detection and Blocking, Spam Effectiveness, or False Positive and (ii) Appendix 2 – Service Level Commitment for Uptime and Email Delivery.

  • If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment.

  • Xxxxxx Solutions warrants it will provide access to and use of the Software, Service and Website in material accordance with the Service Level Commitment outlined above.

  • To receive a service credit, a Customer must file a claim for such credit within five (5) days following the end of the calendar quarter in which the Service Level Commitment was not met for an applicable Graylog Cloud Service, by contacting Graylog at xxxxxxxxxx@xxxxxxx.xxx with a complete description of the downtime, how the Customer was adversely affected, and for how long.


More Definitions of Service Level Commitment

Service Level Commitment means for each type of Fault, the maximum response time, level of effort, or other metric to which [SIS Vendor] has committed under this Schedule.
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Service Level Commitment means any service level arrangements described in the documentation provided to you by ZAP pursuant to section 2.1.
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Service Level Commitment means the service level commitment more
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Service Level Commitment means the percentage of service level that FedEx commits to achieve as provided in Section 8.5 of this Agreement.
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Service Level Commitment means the service level commitments set forth in Exhibit B annexed hereto and made a part hereof.
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Service Level Commitment means a service level commitment of CAMH to Reconnect and HSPs as outlined in the Service Level Commitments in Schedule E.
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Service Level Commitment means a service level commitment to Subscriber by IR Optimizer contained in Article10 of this Agreement;
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