Service Level Definition definition

Service Level Definition means (i) the method(s) of communication in respect of the transmission of Instructions and Corporate Actions and (ii) any additional services or conditions agreed between the Custodian and Client in respect to the provision of custody services under this Schedule as set out in Annex 2 hereto (as may be amended from time to time) .
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Service Level Definition or “SLD” means the document attached to this Service Schedule detailing the Service Levels applicable to the Service;
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Service Level Definition means (i) the method(s) of communication in respect of the transmission of Instructions and Corporate Actions and (ii) any additional services or conditions agreed between the Custodian and Issuer in respect to the provision of custody services under this Agreement as set out in Schedule 2 hereto (as may be amended from time to time).
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Examples of Service Level Definition in a sentence

  • Service Level Definition for Incidents In case of malfunction of the Equipment, the Supplier is expected to attend to a call within [insert time] from notification during Coverage Hours and to solve the problem identified within [insert time] from notification, during Coverage Hours.

  • Service Level Definition The objective of indicating common services and service levels is to provide consistent service levels to citizens and service oriented delivery in one of the corner stone for NeGP.

  • This allocation is governed per the terms in the Overall Program Service Level Definition.

  • Service Level Service Level Definition Remedy Standard Incident Handling Window The window during which Incidents are being treated n.a. Mon-Fri 8:00 –18:00 excl.

  • Priority Service Level Definition Severity Level HighA critical service is one that is seriously impacted by a problem: There is no realistic workaround available.

  • Additional information on the Illinois Campus Cluster Program is located on the ICCP website , and customers of the Disaster Recovery Service also agree to the terms in the Illinois Campus Cluster Program (ICCP) Overall Program Service Level Definition .

  • Service Level Definition and Formula for calculating Actual Performance Service Level % Imp Plan TriggerLevel Service Level Weight 16.

  • Service Level Definition and Formula for calculating Actual Performance Service Level % Imp Plan Trigger Level % Service Level Weight 9.

  • CSD Voice Managed Service 2.1Proximus PLC under Belgian Public Law, Bd. du Roi Albert II 27, B-1030 Brussels, BelgiumVAT BE 0202.239.951, Brussels Register of Legal Entities, Giro BE50 0001 7100 3118 BPOTBEB1 Page 19 of 28 Service Level Service Level Definition Service Level Objective Remedy Incident Handling Window The window during which Incidents are being treated Mon-Fri 8:00-18:00 n.a. Change Implementation Window The window during which changes are executed.

  • Additions, Deletions and Modifications of Service Levels The Contractor may propose Additions, Deletions, and Modifications to the Service Levels, to include Service Level Definition, Expected and Minimum Service Levels, and Allocation Percentage, with the submittal of each Option Decision Package.

Related to Service Level Definition

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • FBF Definitions means the definitions set out in the June 2013 FBF Master Agreement relating to transactions on forward financial instruments as supplemented by the Technical Schedules (Additifs Techniques) as published by the Fédération Bancaire Française (together the FBF Master Agreement) as may be supplemented or amended as at the Issue Date.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Base Level means the following amounts plus the percentage

  • Master Definitions Schedule means the amended and restated schedule of definitions relating to the Programme originally dated the Programme Effective Date and as most recently amended and restated on 18 December 2020 (as further amended, supplemented and/or replaced from time to time).

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Minimum Level (ML means the concentration at which the entire analytical system must give a recognizable signal and an acceptable calibration point. The ML is the concentration in a sample that is equivalent to the concentration of the lowest calibration standard analyzed by a specific analytical procedure, assuming that all the method-specified sample weights, volumes and processing steps have been followed.

  • Definitions In this Agreement:

  • Terms of Reference (TOR) means the document included in the RFP as Section 5 which explains the objectives, scope of work, activities, tasks to be performed, respective responsibilities of the Client and the Consultant, and expected results and deliverables of the Assignment/job.

  • Terms of Reference (TORs) means the Terms of Reference that explains the objectives, scope of work, activities, and tasks to be performed, respective responsibilities of the Procuring Entity and the Consultant, and expected results and deliverables of the assignment.

  • Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.

  • Adjusted Term SOFR Rate means, for any Interest Period, an interest rate per annum equal to (a) the Term SOFR Rate for such Interest Period, plus (b) 0.10%; provided that if the Adjusted Term SOFR Rate as so determined would be less than the Floor, such rate shall be deemed to be equal to the Floor for the purposes of this Agreement.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Locational Deliverability Area Reliability Requirement means the projected internal capacity in the Locational Deliverability Area plus the Capacity Emergency Transfer Objective for the Delivery Year, as determined by the Office of the Interconnection in connection with preparation of the Regional Transmission Expansion Plan, less the minimum internal resources required for all FRR Entities in such Locational Deliverability Area.