Service Level Guarantee definition

Service Level Guarantee means the criteria, remedies and procedures relevant to timeframes and other standards for the supply of a Service, as set out in the relevant Schedule;

Service Level Guarantee means the compensation payable under a contract if the Communications Provider fails to meet a Service Level Agreement;

Service Level Guarantee means the document setting out the Service Levels applicable to particular Services and specifying the rebates (if any) payable if those Service Levels are not achieved and related terms, as modified by us from time to time.

Examples of Service Level Guarantee in a sentence

• No Service Level Guarantee is applicable to promotional accounts or EM Services provided to you at no charge or for basic level email accounts purchased by you.

• Email that is quarantined by the filtering system is excluded from the Service Level Guarantee.

• The Customer should retain a record of the incident reference which, in the event of a claim under the Service Level Guarantee, must be quoted as detailed below.

• Client shall be issued a service credit at a rate equal to 5% of its monthly-apportioned software costs for each full percentage point below the Service Level Guarantee in any given month, up to 100% of costs.

• Minimum Service Level Guarantee Metric The following metric describes the minimum percentage of time each month that network connectivity is guaranteed to be available, subject to exclusions above.

More Definitions of Service Level Guarantee

Service Level Guarantee. If Customer detects an Interruption, Customer shall open a trouble ticket with Optimum Network Operation Center by calling 866‐232‐5455 (option 4) or via the customer portal at Xxxxxxx.xxx. An Interruption period begins when Customer reports a circuit/service failure, opens a valid trouble ticket and releases it for testing and repair. The controlling record for the purpose of determining the duration of the Interruption and calculating credits shall be the date/time stamp on the trouble reporting ticket as generated by Optimum’s trouble reporting system. An Interruption period ends when the circuit/service is operative.

Service Level Guarantee means the minimum service level guarantee issued by a Board to a solid waste management company in accordance with section 12;

Service Level Guarantee or “Service Level Guarantees” means a guarantee or guarantees identified as a “Service Level Guarantee” or “Service Level Guarantees” in the applicable Product Terms and Conditions.

Service Level Guarantee and “SLG” means the measure to which Our performance under the terms of this Agreement shall be determined.

Service Level Guarantee is as follows: Uptime of not less than 99.5% during each month during the term of this Agreement. The Service Level Guarantee will apply commencing the first day of the first complete month during the term of this Agreement.

Service Level Guarantee means a commitment specifying the amount payable by the Dominant Provider to a Third Party for a failure to adhere to a Service Level Commitment;

Service Level Guarantee means the TW Networks Site will be unavailable to the general public for no more than forty-eight (48) aggregate hours during any thirty (30) day period, excluding routine maintenance which shall occur during the hours of 1 a.m. to 6 a.m. Eastern Time no more than twice per month.