Service Level Metric definition

Service Level Metric means the measurement requirements used to determine whether an SLA has been met. There are Service Level Metrics for each SLA at each of the following performance levels: • Significantly Below Service Level; • Below Expected Service Level; • At Expected Service Level; • Above Expected Service Level; • Significantly Above Service Level; and • Priority Levels.
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Service Level Metric means an MSL, ISL or ESL, as appropriate.
Sample 1
Service Level Metric means the measurement value of Supplier’s required level of performance for the applicable Service Level. The Service Level Metrics are described in the Service Level Metrics Documents.
Sample 1

Examples of Service Level Metric in a sentence

  • All back orders must be delivered within 5 days of notification, and or according to the Service Level Metric per the bid.

  • By NRZ Brokerage, if RHSS’s Quarterly Performance Score for any Service Level Metric contained in the Performance Scorecard falls below the applicable threshold for such Service Level Metric specified in the Performance Scorecard for two consecutive calendar quarters.

  • In this event, Client and GlobalLogic will mutually agree on the appropriate increase in the Service Level and corresponding Service Level Metric.

  • If a P2 is upgraded to a P1, the start time starts at the time of the upgrade, understanding the Service Level Metric will be for a P1.

  • Activity Service Level Metric Application Availability UCCaaS Applications (with Geographic Redundancy) 100% LatencyPoor >201msMOS < 3.70 Time To Repair Restoration of Customer’s instance of a UCCaaS Outage 90 Minutes Pro-Active Notification Notification Time 15 Minutes 2.

  • Under section 6 of Schedule 3, the metrics for DTCS relevantly measure: • The percentage of Category 1, 2 and 3 DTCS orders provisioned on or by the Service Level (Metric 17); and• The percentage of Faults rectified within the applicable Service Level (Metric 18)Pursuant to clause 16.1(e), Metrics 17 and 18 compare Telstra’s performance in provisioning both DTCS and Megalink as the Comparable Retail Service.

  • Commencement Remediation Status Data Sources Service Level Metric Upon the Identification Date of a weakness against Controls, Contractor and State will initiate the Commencement phase.

  • TeleSign will use commercially reasonable efforts to maintain a performance at or above the Service Level Metric Target.

  • Service Level Metric for POA&M Entries: The amount of time measured between end of Commencement Phase and Remediation Date of a POA&M item based on the risk type unless the SLA is paused as agreed upon by the State.

  • This Service Level Metric holds the Vendor responsible for performance that can be adverselyimpacted by infrastructure components and network performance entirely under the State’s control and completely beyond the Vendor’s reasonable span of responsibility.


More Definitions of Service Level Metric

Service Level Metric means a measure of the quality of all or part of the Operational Services, such as:
Sample 1

Related to Service Level Metric

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Credit is defined in Section 8.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Usage Metric means the standard of measurement for determining the permitted use and calculating the fees due for a Cloud Service as set forth in an Order Form.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Price Level means the price of the Share last determined and published by the Exchange on any day (official closing price).

  • Digital Signal Level 0 (DS-0 means the lowest-level signal in the time division multiplex digital hierarchy, and represents a voice-grade channel operating at either the 56 Kbps or 64 Kbps transmission bit rates. There are twenty-four (24) DS-0 channels in a DS-1.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Reference Level means the level of the Index (excluding any flash estimates) published or announced by Eurostat (or any successor entity which publishes such index) in respect of the month that is 12 calendar months prior to the month referred to in “Latest Level” above.

  • Minimum Level (ML means the concentration at which the entire analytical system must give a recognizable signal and an acceptable calibration point. The ML is the concentration in a sample that is equivalent to the concentration of the lowest calibration standard analyzed by a specific analytical procedure, assuming that all the method-specified sample weights, volumes and processing steps have been followed.

  • Performance Level means a reference to one of Performance Level I, Performance Level II, Performance Level III, Performance Level IV or Performance Level V.

  • Digital Signal Level 1 (DS-1 means the 1.544 Mbps first level signal in the time division multiplex hierarchy.

  • Use Level means the license use meter or model (which may include operating system, hardware system, application or machine tier limitations, if applicable) by which Symantec measures, prices and licenses the right to use the Licensed Software, in effect at the time an order is placed for such Licensed Software, as indicated in this License Agreement and the applicable License Instrument.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Top Level Domain means the portion of the Domain Name to the right of the right-most period. (In the example, “COM”.) “Second Level Domain” means that portion of a domain name to the left of the right-most period, up to the second period from the right, if any, plus the Top Level Domain. (In the example, “XXXXXXXXX.XXX”.) “Third Level Domain” means that portion of a domain name to the left of the second period from the right, if any, up to the third period from the right, if any, plus the Second Level Domain. (In the example, “XXXXXXXXX.XXXXXXXXX.XXX”.).

  • Digital Signal Level 0 or "DS0" means the 64 Kbps zero-level signal in the time-division multiplex hierarchy.

  • Baseline means the “Initial Small Business Lending Baseline” set forth on the Initial Supplemental Report (as defined in the Definitive Agreement), subject to adjustment pursuant to Section 3(a).