Service Level Metric definition

Service Level Metric means the measurement requirements used to determine whether an SLA has been met. There are Service Level Metrics for each SLA at each of the following performance levels: • Significantly Below Service Level; • Below Expected Service Level; • At Expected Service Level; • Above Expected Service Level; • Significantly Above Service Level; and • Priority Levels.
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Service Level Metric means the measurement value of Supplier’s required level of performance for the applicable Service Level. The Service Level Metrics are described in the Service Level Metrics Documents.
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Service Level Metric means an MSL, ISL or ESL, as appropriate.
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Examples of Service Level Metric in a sentence

  • By NRZ Brokerage, if RHSS’s Quarterly Performance Score for any Service Level Metric contained in the Performance Scorecard falls below the applicable threshold for such Service Level Metric specified in the Performance Scorecard for two consecutive calendar quarters.

  • In this event, Client and GlobalLogic will mutually agree on the appropriate increase in the Service Level and corresponding Service Level Metric.

  • If a P2 is upgraded to a P1, the start time starts at the time of the upgrade, understanding the Service Level Metric will be for a P1.

  • POAM item is still subject to State and CMS review/approval, but the Service Level Metric would pause once a pending closed status is sent by Contractor.

  • If the Client does not accept one of the proposed upgrades prior to the end of life period, then events stemming from out‐of‐life‐cycle third party hardware or software will be excluded from Service Level Metric calculations as long as the event is not as a direct result of negligent actions or omissions by DYOPATH.

  • Activity Service Level Metric Application Availability UCCaaS Applications (with Geographic Redundancy) 100% UCCaaS Applications (without Geographic Redundancy) 99.50% Call Quality Jitter >150ms Packet Loss >0.45% Latency >201ms Time To Repair Restoration of Customer’s instance of a UCCaaS Outage 90 Minutes Pro-Active Notification Notification Time 15 Minutes 2.

  • For failing to meet this Service Level Metric, the Vendor will provide to the Subscriber a credit equal to 10% of the value of the Subscribed Service Fees for the month in which the Service Level is not achieved.

  • Commencement Remediation Status Data Sources Service Level Metric Upon the Identification Date of a weakness against Controls, Contractor and State will initiate the Commencement phase.

  • A Service Level Target represents the goal for the Service Level Metric, but does not have a specific Service Level Credit or Financial Remedy associated.

  • Should State/CMS reject the remediation plan, Contractor would have an additional 30 days from date of notice of rejection to perform additional remediation activities prior to the Service Level Metric starting again.


More Definitions of Service Level Metric

Service Level Metric means a measure of the quality of all or part of the Operational Services, such as:
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Related to Service Level Metric

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Service Level Credit is defined in Section 8.