Service Need definition
Examples of Service Need in a sentence
Monitoring software is continually testing the availability of this Service Need monitoring software in place to test Email Service and alert Service desk of outage Electronic Mail facility is available 99.9% of the time Email outage notification 24 x 7 Notice of Email outage will be issued 24 x 7 according to the severity matrix Service desk and monitoring processes must be designed to support this Service Outage notification is issued as soon as reasonably practicable following an outage detection.
Service Need - A client’s need for a particular mode of transportation determined through assessment of that client’s mental and physical capabilities.
Where the Customer notifies the Supplier of a Service Need in relation to the Supported Item, the Company shall log, process and manage such Service Needs through its service desk.
Where a Supported Item is an application the Company will troubleshoot to identify if the Service Need is an accessibility or functional issue, and escalate to the appropriate third party, in accordance with the Service Levels on applicable applications, subject to a valid software licence where appropriate purchased through the Company and as set out on the Cover Sheet..
Where the Supported Item has a valid third-party supplier warranty and an appropriate third-party support contract in place, the Company shall facilitate on behalf of the Customer any claim made under the third-party supplier warranty and/or support contract, in respect of a Service Need identified and logged in accordance with clause 5.a above but the Company may not be held responsible for the third party’s supplier’s response.