Service Severity definition

Service Severity means the following priority levels as set out below: Priority 1 Catastrophic business disruption, system or systems failure which is stopping the business from operating.
Sample 1Sample 2Sample 3
Service Severity means the following priority levels as set out below:
Sample 1

Examples of Service Severity in a sentence

  • Service Level Objectives : As under Help Desk Service Severity Level – 1.G3.

  • Severity Level Remote Diagnosis Onsite Maintenance Service(*) Severity 1 Response Time: 30 minutes On-site intervention time: 4 hours Repair Time(**): 4 hours Repair Time(**): 8 hours Severity 2 Response time: 4 hours Response time: 4 hours Repair Time: 8 hour Repair Time: 8 hours Severity 3 Response time: 8 hours Response time: 8 hours (*) On-site maintenance is only supplied if Orange is not able to restore the normal functioning conditions for equipment using Remote Diagnosis.

  • Service Level Objectives As under Help Desk Service Severity Level – 1.

  • The written policies, decision rules, medical protocols, or guides used by the utilization review organization to determine certification [e.g., Appropriateness Evaluation Protocol (AEP)and Intensity of Service, Severity of Illness, Discharge, and Appropriateness Screens (ISD-A)].

  • The written policies, decision rules, medical protocols, or guides used by the utilization review organization to determine certification[e.g., Appropriateness Evaluation Protocol (AEP) and Intensity of Service, Severity of Illness, Discharge, and Appropriateness Screens (ISD-A)].

  • NA0.5% of quarterly bill Maximum Problem BacklogThere are always less than maximum unresolved problems as indicated below.1% Waiver on Penalty, if applicable for the quarter.NA Service Severity CodeMaximum tolerable issues1 & 2Nil3 & 4<5%of complaints received on that quarter Maximum Problem Aging No problem is older than 60 days.1% Waiver on Penalty, if applicable for the quarterNA Non- completion of Preventive Maintenance (applicable for item no.

  • The following table outlines the Maintenance Services availability and response times for NICE IEX WFM and NICE IEX PM Contractor Software:Severity Service Severity Level Definitions: The State and Contractor shall jointly determine the severity level to be assigned to a particular Solution error reported by the State to Contractor in a Service Request.

  • Severity Level Response Time Resolution or Workaround Time Bronze Level Service Severity Response and Resolution Time provision shall be the default (break-fix, excluding parts) remote service only, unless defined in the Order Form to include parts, manufacturer’s support services and swcomms on-site engineering services (where an engineer physically attends a site).

  • The level applicable to support issues provided by ACNS to Lessees for Hosted VM Service: Severity Level Response.

  • Support 2.1. Severity Levels of Support Requests Support requests can be raised for Defects of the Service (Severity Level 1-4, as described below) and for general questions regarding the Service (Severity Level 4, as described below).

Related to Service Severity

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Basic generation service provider or "provider" means a

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Service Switching Point (SSP) means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.

  • Service/s has the meaning set forth in letter D. of the Preamble.

  • Service Animal means an animal that is required by a person with a disability for assistance and is certified, in writing, as having been trained by a professional service animal institution to assist a person with a disability and which is properly harnessed in accordance with standards established by a professional service animal institution.

  • Continuous parameter monitoring system (CPMS means all of the equipment necessary to meet the data acquisition and availability requirements of the Prevention of Significant Deterioration program, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Basic generation service or "BGS" means electric generation

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Continuous monitoring system means the total equipment, required under the emission monitoring section in applicable subsections used to sample and condition (if applicable), to analyze, and to provide a permanent record of emissions or process parameters.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Network Service Provider means the undertaking appointed by the ECB's Governing Council to provide computerised network connections for the purpose of submitting payment messages in TARGET2,

  • Prospective contractor means a person who is subject to the competitive sealed proposal process set forth in the Procurement Code or is not required to submit a competitive sealed proposal because that person qualifies for a sole source or a small purchase contract.

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Continuous parameter monitoring system or "CPMS" means all of the equipment necessary to meet the data acquisition and availability requirements of this chapter, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, oxygen or carbon dioxide concentrations), and to record average operational parameter value on a continuous basis.

  • Generation Service means the sale of electricity, including ancillary services such as the provision of reserves, to a Customer by a Competitive Supplier.

  • Standard Service means Facilities which meet good economic electric industry practice including safety, reliability and operating criteria and standards consistent with the particular characteristics of service as determined by FortisAlberta acting reasonably;

  • Education service provider means an education management organization, school

  • Ambulance service provider means Latrobe Health Services recognises the following providers for the purposes of paying benefits:

  • Network Service means a Service provided by means of the Network.

  • Enrollee point-of-service cost-sharing or "cost-sharing" means amounts paid to health carriers directly providing services, health care providers, or health care facilities by enrollees and may include copayments, coinsurance, or deductibles.

  • Supply of services means any transaction which does not constitute a supply of goods.

  • Provider network means an affiliated group of varied health care providers that is established to provide a continuum of health care services to individuals;

  • Synchronous Optical Network (SONET means the optical interface standard that allows inter-networking of transmission products from multiple vendors. The base rate is 51.84 Mbps (“OC 1/STS 1”) and higher rates are direct multiples of the base rate, up to 13.22 Gbps.

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;