Severity Level definition
Examples of Severity Level in a sentence
The Severity Level for each support request for Spark shall be mutually agreed in accordance with the definitions specified below; provided that in the event that an agreement on the Severity level cannot be reached, the Severity Level determined by Coherent shall apply.
To receive emergency assistance for Critical Severity Level issues, Customer shall access the Spark Customer Portal or send Coherent an e-mail to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇▇▇▇ and indicate that Customer is having a Critical Severity Level issue.
Coherent will use commercially reasonable efforts to provide an initial response to Customer’s support requests based on the Severity Level assigned to the request as set out in the following chart.
Severity Level Description Critical Problem encountered will cause a critical business function to be inoperable and no workaround is available.